Ratings based on 258 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from New Jersey
Staff needs customer service coaching/trainingPosted Aug 17, 2017
Upon check in the staff insisted my reservation was the night before after I showed them my confirmation. I believe if customer has proof and traveled a distance via car they would know their travel dates. I will not stay at a hotel that does not take customers into consideration. They blamed the mishap on expedia.
by A verified traveler
Posted Aug 15, 2017 on Hotels
for Everyoneby A verified traveler
Awesome StayPosted Jun 30, 2017
Perfect location- right off the highway and in the middle of some great shopping and food selections. They do need better signs bc the hotel entrance is inside the shopping center. Anywho- the staff was friendly and accomodating. We took full advantage of the pool as well. Would stay there again.
Posted May 21, 2017 on Hotels
Bad experiencePosted May 14, 2017 on Hotels
We used this hotel to spend one night as we were driving up to NYC. Service was not good , lady at front desk acted like she didn't want to do her job, offered me the wrong room and then the room keys did not work , very frustrated specially after a 9 hour drive ...
for Business Travelersby A verified traveler
Uncomfortable Bed, Nothing is ComplimentaryPosted Apr 14, 2017
Pros: Decoration in lobby is nice. In a good area.
Cons: New sheets with higher thread count. Complimentary quick coffee in the morning.
Location: Lots of restaurant and shopping choices.
This is a hotel I've stayed at for business for many years. A couple of years ago, they changed over to a different type of dining area. The removed the complimentary coffee, so in the morning, if you want coffee it costs, and you have to stand in a very long line to get it. Also, there were two full beds in my room. both mattresses were extremely saggy in the middle, and the linens were scratchy. Time to replace with some new sheets.
OkPosted Apr 3, 2017 on Hotels
I like the pool and bar. But otherwise this hotel needs a better cleaning and better management.
for Everyoneby A verified traveler from Charleston SC
Southern ComfortPosted Feb 23, 2017
My wife and I don't travel often but we were very impressed with your reception staff, nice room, comfortable beds and all the other amenities. Thanks for the nice stay!
Posted Dec 27, 2016 on Hotels
by A verified traveler
Posted Dec 13, 2016 on Hotels
Had a major problem in my room and the hotel manager came right up and handled everything right away!! She was awesome!! Hotel staff was very friendly and courteous! I would recommend anyone to stay there!!