Lobby

Reviews of Best Western Woodburn

2.5 out of 5
Best Western Woodburn
2980 Tom Tennant Dr, Woodburn, OR

Reviews

8.2

Very Good

Rating 10 - Excellent. 432 out of 1006 reviews" "
Rating 8 - Good. 348 out of 1006 reviews" "
Rating 6 - Okay. 124 out of 1006 reviews" "
Rating 4 - Poor. 64 out of 1006 reviews" "
Rating 2 - Terrible. 38 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and good services.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Tony,We're thrilled to hear that you found our hotel to be in a great location, clean, and providing good services. Providing a comfortable and enjoyable experience for our guests is our priority, and we're delighted that we met your expectations. Thank you for your positive feedback, and we look forward to hosting you again in the future.Sincerely, Hotel Manager.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Darlene, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Could of had more chairs or couch in the room
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear David,Thank you for choosing us for your recent stay. It is heartwarming to know from our guests that everything went great. Your comments will definitely be taken into consideration. We are looking forward to your many journeys with us. Sincerely, Hotel Manager

8/10 Good

Linda

Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 27, 2024
Dear Linda, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

8/10 Good

Miguel

Traveled with partner
Liked: Staff & service, property conditions & facilities
Prices
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Miguel, Thanks for your stay. We are glad that you had a great experience, got value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager.

10/10 Excellent

Carol, Newcastle

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Carol, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

8/10 Good

Eduardo

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Eduardo, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

10/10 Excellent

MARIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 12, 2024
Dear MARIE, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Michelle, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

4/10 Poor

Craig

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They say it’s pet friendly but then charge you $40for your pet; that is not very pet friendly.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Craig,Thanks for sharing your feedback. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager.

8/10 Good

Shannon

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Shannon, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

10/10 Excellent

Bernard John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Solid free breakfast. Staff exceptionally friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Bernard John,Thank you for sharing your thoughts about your stay with us. I am glad to hear that you had a good time. I will pass on your compliments to our staff, they work hard to ensure that all of our guests enjoy themselves while staying with us. We look forward to seeing you again soon.Sincerely, Hotel Manager.

10/10 Excellent

Katherin, Independence

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Katherin, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.

4/10 Poor

Soo Min

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Soo Min, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.

10/10 Excellent

Amy

Liked: Property conditions & facilities
Friendly staff, rooms are adequate, noisey.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear Amy,We thank you for your comments and hope that your stay with us has been pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager.

10/10 Excellent

eunjin

Traveled with family
Liked: Amenities
Was good
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear eunjin,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hot tub was closed even though website states that it is open year round. Jetted tub in the bathroom was a joke and would only be comfortable if you are 5 foot or under. The room was freezing even after turning the heat up to 75 in the room.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 13, 2024
Dear Christina, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean convenient and friendly!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 13, 2024
Dear Seth, I appreciate you letting us know you had a nice stay with us and thank you for your kind words about our convenient location, cleanliness and friendly staff. We look forward to welcoming you back soon and looking forward to seeing you again. Sincerely, Hotel Manager.

8/10 Good

Goretti

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 24, 2024
Dear Goretti, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

4/10 Poor

Doretta

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property definitely needs a upgrade. You can feel the springs in the mattress and every time you sit on the bed the medal bed frame sounds horrible. The pillows are the size of decorative pillows on a couch I would not consider them bed pillows at all. There’s no fan in the bathroom. Lastly the bedroom windows are old metal frames and very difficult to open and close.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Doretta, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.

10/10 Excellent

Andrea

Liked: Property conditions & facilities
The stay was fine and the staff was wonderful. My complaint is that there’s no bathroom fan, the water in the morning barely got warm enough for a shower and the pillows are terrible! Too small and flat
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Andrea,Thank you for taking these precious moments to write about your wonderful experience with us. Thank you for your pleasant compliments. We are humbled to serve you and our valued guests with utmost care as always. We shall definitely work on your observations. We hope to see you again. Sincerely,Hotel Manager.

8/10 Good

TAREQ, HAWALY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear TAREQ, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

Parmjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 13, 2024
Dear Parmjit, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a quiet area that also had nearby restaurants and groceries. I appreciated the convenience. There was plenty of parking.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Dec 29, 2023
Dear James, Thanks for the recent stay at our property. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

10/10 Excellent

Jaspreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Jaspreet,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon.Sincerely, Hotel Manager.

8/10 Good

Allison

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
The gym isnt a Gym. The heather didnt work very well.. The Sweet staff make the Hotel
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Allison,Thank you for taking the time to write about your nice experience with us. We are happy to hear that you enjoyed your stay, and we will certainly work on improving in any areas that need attention. We hope to have the pleasure of welcoming you back in the near future.Sincerely,Hotel Manager.

8/10 Good

Sergey

Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Sergey, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

8/10 Good

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Who ever was in the room directly above us woke us up at 2 am when they got in from stomping and yelling for over 30minutes. Not your fault but definitely thin walls
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear john, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

4/10 Poor

Dawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was probably a nice hotel 10 years ago. It shows its age. There was dirt in the hallways and the room was well used. The soap dispensers in the shower did not work so they placed sample shampoo and bar soap on top of them. There was a terrible rattle outside that kept us up most the night. The staff tried to fix it but they did not. The key card does not work for the dismal exercise room as well. Would not stay there again. They should spend the small about of money to replace things that get worn out like the shower curtain.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Dawn,We appreciate your honest feedback, and we apologize for the inconveniences you experienced during your stay. It's concerning to hear about the cleanliness issues, maintenance issues, and disruptions to your sleep. Your comments are taken seriously, and we will address these matters promptly to improve our facilities and services. We regret that your experience did not meet expectations, and we value your insights as we work towards enhancing the overall guest experience. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Response from Hotel Manager on Feb 14, 2024
Dear Ashley, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Robert,Thanks for sharing your rating with us. We are so grateful for your 10-star rating. We will share this with the team to let them know to keep up the amazing work.Sincerely,Hotel Manager.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to check in early. Room was clean, had an issue with the t.v. But they offered to move us if needed
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Jennifer,Our clean hotel with many amenities is grateful for your kind words. It was a pleasure to serve you so well and we are delighted you were satisfied. We hope you will recommend our property and stay with us again next time you are in town. Sincerely,Hotel Manager.

8/10 Good

JESUS, OLYMPIA

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 15, 2023
Dear JESUS, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager.

8/10 Good

Travis

Traveled with group
We were disappointed we went down for breakfast at 8:30 and there was none left.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Travis,I appreciate you staying and providing feedback. I'll be sure to implement your suggestions regarding breakfast. Comments from guests are valuable for us as we strive to improve our services. The next time you stay with us, you'll find further improvements. Do not hesitate to visit anytime soon. Sincerely, Hotel Manager.

10/10 Excellent

Pamela

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay away from Portlandbut still close. Food choices near and we could take the fur babies. Very clean
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Pamela,Our clean hotel with many amenities is grateful for your kind words. It was a pleasure to serve you so well and we are delighted you were satisfied. We hope you will recommend our property and stay with us again next time you are in town. Sincerely,Hotel Manager.

6/10 Okay

Peder

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is appropriate for the price and is close to an outlet mall and a number of options for food. I chose the hotel because Expedia advertised an electric car charging station at the hotel. However, the nearest charger is actually a block away at a local park and ride. The Level 2 charger was quick and easy to use, but would have preferred to charge on site as advertised.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Dear Peder,Thank you for your feedback. We're pleased you found our hotel suitable for the price, with convenient access to an outlet mall and dining options. We apologize for any confusion regarding the electric car charging station and appreciate your understanding. We'll ensure the information is clarified for future guests.Sincerely, Hotel Manager.

10/10 Excellent

Bob

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 17, 2023
Dear Bob,Thanks for choosing our hotel for your stay and giving us a 10-star rating. We are glad to know that you had a great experience, got value for your money while staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and is thrilled to know that we were successful during your stay. I hope you will visit us again soon.Sincerely,Hotel Manager.

10/10 Excellent

Sharon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 15, 2023
Dear Sharon,Thank you so much for your review! We are so glad that you enjoyed your experience with us and that we were able to exceed your expectations. We strive to provide the best service possible and your feedback helps us to ensure that we are meeting our goals. Thanks again for taking the time to leave us a review - it means the world to us!Sincerely, Hotel Manager

10/10 Excellent

MaryAnne, Grants Pass

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a place to stay with easy access to the freeway.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear MaryAnne,Thank you for choosing our hotel for your stay. We're glad to have provided you with a convenient location for easy freeway access. If there's anything specific that stood out or any suggestions you may have for improvement, please feel free to share. We appreciate your business and hope to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager

8/10 Good

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad fake eggs
My overall stay for one night was good, however the breakfast could use some improvements, I would like to give it 8 ⭐️ but the omelette was made with fake powder eggs😖 just horrible!!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Cyndi,I appreciate you staying and providing positive feedback. I'll be sure to implement your suggestions regarding breakfast. Comments from guests are valuable for us as we strive to improve our services. The next time you stay with us, you'll find further improvements. Do not hesitate to visit anytime soon. Sincerely,Hotel Manager.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Ricardo, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Just checked in and pleasant staff, very professional
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Stephen,Thank you for sharing your thoughts about your stay with us. I am glad to hear that you had a good time. I will pass on your compliments to our staff, they work hard to ensure that all of our guests enjoy themselves while staying with us. We look forward to seeing you again soon.Sincerely, Hotel Manager.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Big room, good location.
Nice front desk staff. The last loaned me a iPhone charger overnight. The hotel room was room and comfortable. My room overlooked the main parking lot and entrance. The noise from the street was very loud. The hotel is near the entrance to Interstate 5 and there were a lot of motorcycles and trucks, with bad mufflers that kept me awake. I found an old burrito wrapper behind my nightstand.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Guest,Thank you for sharing your experience. We're glad to hear you found the room spacious and comfortable, and that our front desk staff were accommodating. We apologize for the inconvenience caused by the noise from the street, particularly from the traffic, and for the oversight in room cleanliness. Your feedback is valuable, and we'll address these issues to ensure a more restful and cleaner environment for our guests in the future. We hope to have the opportunity to provide a better stay on your next visit.Sincerely,Hotel Manager

8/10 Good

Peter

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 21, 2023
Dear Peter, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Kelly,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

8/10 Good

arlyn

Clean
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 21, 2023
Dear arlyn, Thank you so much for your kind words. I'm so pleased that you found us a clean place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager.

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 8, 2023
Dear Karen, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oct 2023
Low water pressure, but otherwise a pleasant stay
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear David,We thank you for your comments and hope that your stay with us has been pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager.

10/10 Excellent

Troy

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Troy,Thanks for choosing our hotel for your stay and giving us a 10-star rating. We are glad to know that you had a great experience, got value for your money while staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and is thrilled to know that we were successful during your stay. I hope you will visit us again soon.Sincerely,Hotel Manager.

6/10 Okay

Jonathan

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Jonathan,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed any marks on hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely,Hotel Manager.