Ratings based on 189 Verified Reviews

3.4 out of 5
59% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by Angela

Good price .. ok hotel

Posted May 12, 2017 on Hotels
It is an ok place to stay. It was clean. The beds are not comfortable. The first night we had people screaming and fighting til 130am called the front desk and they said they would take care of it. They did. So the service is good friendly staff. Great location. Just a so so hotel but the price was great
Comment from Hotel Management
May 14, 2017 by Manager, Hotel Management
Angela, thanks for evaluating your stay. It's nice to read you not only enjoyed our service and convenient location, but also found us to be a great value. That being said, we are sorry for the any inconvenience you had while here. It was a pleasure having you stay with us, and we hope you will choose us again!    Sincerely, General Manager
2 out of 5
by A verified traveler from denver

Gross

Posted Apr 30, 2017 on Orbitz
The hotel was dirty and smelly. The sheets were thin and not warm and smelled. The lobby carpet we dirty and the walls were dirty. The staff's clothes were stained. The over all appearance of the hotel was dirty and gross.
Comment from Hotel Management
May 2, 2017 by General Manager , Hotel Management
Sara, thank you for sharing your candid feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with the entire team to see where we went wrong so that we can better our service and facilities. We hope you will give us another chance as we would appreciate the opportunity to provide you with a better stay. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Apr 22, 2017 on Hotels
Staff was very helpful.
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay America - Minneapolis – Woodbury and for the nice comments about our staff. I am thrilled to read your compliments about the great service you received from our team and how they exceeded your expectations. I will share your praises with them. It was our pleasure to serve you, and we hope to have you back with us again in the future! Sincerely, General Manager
2 out of 5
by A verified traveler from Ohio

Posted Apr 17, 2017
Bed had black hairs everywhere - my husband and I had to request fresh bedding and change everything ourselves! Shower also had black hairs on walls! Bed was uncomfortable - we will never stay here again!
Comment from Hotel Management
Apr 19, 2017 by General Manager, Hotel Management
Sara, thank you for the constructive comments regarding your stay. We obviously failed to provide our attention to detail in preparing your room before your arrival, and I sincerely apologize for failing. Please know we are committed to providing great service for all our guests, and I hope we have the future opportunity to restore yours and your husband’s confidence in our hotel. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from muscatine ia

Nice hotel with smoking rooms

Posted Apr 2, 2017
Staff was great check in smooth room was clean.,..........
Comment from Hotel Management
May 8, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to read you received a seamless check in and that our staff made a positive impression during your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
2 out of 5
by Molly

This traveler left a rating score only Posted Mar 26, 2017 on Hotels
2 out of 5
by Allan

Posted Mar 17, 2017 on Hotels
I checked in and when I opened the door . A terrible smell like urine , I went back down to attendent on duty he gladly issued me another room. I walked in and walk right back out . The room was full of coke cans potato chip bags on floor bed not made . So back to attendent for a 3 room which was clean and free of oders.
2 out of 5
by A verified traveler from Iowa

The hotel is shabby and falling apart.

Posted Mar 14, 2017
Lazy front desk clerk, garbage all over the parking lot with an over flowing trash bin. Wall lights between beds didn't work. Toilet paper roll was broken. Bathroom counter trim was haphazardly nailed on. I could go on.....
3 out of 5
Recommended
for Families
by A verified traveler from Woodbury, MN

Good location, lots of shopping and restaurants.

Posted Feb 19, 2017
Pros: Location
Cons: Hotel a bit worn. Needs updating. Windows very dirty - hard to see out.Had to switch rooms as window in our room was broken and open to the outside.
Location: Located next to major highway. Many stores and restaurants nearby.
Good location. Lots of shopping and restaurants nearby. Hotel condition ok but a bit worn. Had to change rooms as window in our room was broken and open to the outside. Not good for winter time. No breakfast provided for those just staying one night other than snack bars and coffee. Windows extremely dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016 on Orbitz
everything is good,but,I just don't like air conditioner,it's so much nose,and that air conditioner wind make me headache