Posted Aug 21, 2016
Before our late arrival reception called ahead to see if we were a no-show in order to re-sell the room; despite it being fully paid. Staff were polite & chatty but this just rubbed the wrong way from the outset. Free parking & wifi provided, but breakfast got a full 1/3 more expensive (increasing to £12) if you ordered it in the restaurant rather than at reception, so we didn't bother. Beds were clean & comfortable, but room, (esp. carpets, taps & shower-head) were stained, dirty & at points heavily caked in grime/limescale. Side table was sticky from the previous occupant's drinks. Distinctly foul odour in corridor at one point on way to room. Overall the dormitory wing felt tired, dirty, somewhat-unloved & in need of a refurb. Didn't see restaurant or public spaces. Room was dark with few lights & in need of refurb eg: scorch mark on surfaces from iron & vacant minibar cupboard with no fridge(?). Noisy & inconsiderate other guests slamming doors, shouting in corridors & partying in rooms disturbed us until 2am & provoked calls to reception, which were addressed. Didn't get a good nights sleep despite beds being clean & comfortable. Overall experience didn't match expectations (of a 4 star hotel) or advertised photos. Felt underwhelming & overpriced - couldn't wait to leave in morning. Worst hotel I have stayed in for a while. Staff were good, but let down by poor room-quality & other clientele. Would not recommend or stay again - not that there would be a reason to.