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Reviews of AmericInn by Wyndham Woodstock IL

2.5 out of 5
AmericInn by Wyndham Woodstock IL
990 Lake Avenue, Woodstock, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 288 out of 749 reviews" "
Rating 8 - Good. 272 out of 749 reviews" "
Rating 6 - Okay. 103 out of 749 reviews" "
Rating 4 - Poor. 41 out of 749 reviews" "
Rating 2 - Terrible. 45 out of 749 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yulian, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, not bad location
Stayed 1 night in Apr 2024
Response from Dee on Apr 23, 2024
Hello yulian, I am pleased to hear that you enjoyed your stay. We hope to see you again.

2/10 Terrible

sandy

Business traveler
Disliked: Cleanliness, property conditions & facilities
We have used this hotel in the past for all of our employees that come from another state and had no problems. We used it this time and our employees said it was noisy, drugs were being used and they were very uncomfortable staying there.
Stayed 1 night in Mar 2024
Response from Dee on Apr 23, 2024
Hello Sandy, on behalf of AmericInn and Wyndham I would like to extend my deepest apologies to you and your employees. Guest hospitality and safety is our top priority and I am saddened to hear they were uncomfortable. We will do better to keep any eye on anyone who is offensive to other guest in any way. Please report to staff on property in the future so we can handle the situation as a priority. We look forward to your stay in the future.

10/10 Excellent

Badri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Dee on Apr 23, 2024
Hello Badri, I am pleased to hear that you enjoyed your stay. We look forward to having you stay in the future.

8/10 Good

Colin

Traveled with partner
We have stayed at least two times before. Our room was clean and quiet. On our last night we had a problem with noise next door. After calling the desk clerk five times the noise finally stopped.
Stayed 7 nights in Mar 2024
Response from Dee on Apr 23, 2024
Hi Colin, we are pleased to hear that the rooms were clean to your satisfaction but also saddened to hear that you were disturbed during your stay. We are working on communicating with guest in an appropriate manner as to avoid disturbances to other guests. Your comfort is or priority

2/10 Terrible

Heather

Traveled with family and small children
Sheet were dirty, pool was closed, mirror came off the wall
Stayed 2 nights in Mar 2024
Response from Dee on Apr 23, 2024
Hello Heather, on behalf of AmericInn and Wyndham we would like to extend our deepest apologies. Housekeeping will be notified about the cleanliness of the rooms. We are also renovating and working on updates and regular maintenance. These issues are being resolved for a better guest experience as your comfort is our priority.

4/10 Poor

Sandra

Traveled with partner
Disliked: Staff & service
Entrance was unfriendly. No one at counter to greet us. Had to call them after 5 minutes to help us get checked in. Room was very cold when entering. Looked old and dingy. Parking lot was dark and no signage or bad signage from street entrances
Stayed 1 night in Mar 2024
Response from Dee on Apr 23, 2024
Hello Sandra, on behalf of AmericInn and Wyndham we would like to extend our deepest apologies. Our staff sometimes has to deal with other guest and may be away from the desk for an extended period of time as we have a button to page them and instantly notify them that a guest has arrived or needs assistance. We are making updates to the property to ensure a better experience.

6/10 Okay

Amy

Stayed 1 night in Feb 2024

6/10 Okay

Ken

Traveled with group
Door to room didnt work. I had to stand in the lobby for 20 minutes while they tried to get the door open. Finally tgey gave me a different room. I asked them as soon as there was a probkem...and they said...sorry, no other rooms available. Poor service.
Stayed 2 nights in Feb 2024
Response from Dee on Feb 19, 2024
We would like to extend our deepest apologies to the guest and assure we will do better in the future to prevent this from happening again.

2/10 Terrible

Timothy

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from bob on Feb 3, 2024
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Bonita

Liked: Cleanliness, staff & service, room comfort
Stay here every year while visiting family
$120 for our furry friends to stay w/us for 2 nights, seems a bit crazy. We haven’t stayed in the winter before; there was a pile of 3 feet of snow right in front of the opening where your pets (usually) can stretch, run & potty. No where to go accept for the icy parking lot. Sidewalks needed attention; I had to shuffle in order not to slip & wipe out. That being said, the staff was pleasant & welcoming. Room was comfortable.
Stayed 2 nights in Jan 2024
Response from bob on Feb 3, 2024
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That about snow being not remove. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Kailee

Stayed 2 nights in Dec 2023
Response from bob on Feb 3, 2024
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Suzanne

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not best brand for the money.
I reserved 3 nights. I assumed it was going to be a normal chain hotel experience because it was a Wyndham property but it felt more like a second rate hotel experience. I checked in 12-30 and stayed 1 night but did not have good sleep and for the rate (115 a night/ comparable to other chains) was not satisfied with the property. At 9:30 am I talked to manager to cancel my remaining 2 nights. He said they could not let me out of my prepaid reservation. Hotels said it is up to property owner. They could not even print me a receipt or explain why I had to pay for all 3 nights when I wanted to leave. My room was not conducive to a good sleep, the bathroom energy auto sense light was attached to a very loud fan. Between that and the noisy heater sleep was tough. Room would get too hot or too cold and throughout the night I had to turn heater on/ off.TV offering minimal. Breakfast adequate, but ( on a Sunday) stopped at 9. We were eating ours so I did not miss out but right at 9 they cleared the food even as a few stragglers walked in. That did not feel hospitable to us. The manager DID offer to give me another room but I think this is the general condition of the hotel and not just that things were in disrepair only in my room.I moved to a different brand hotel, paid $5 less a night and had a much much better experience in size of the room, quality of the breakfast, quality of the service, TV channels, and all the infrastructure such as the bathroom lights and the heating.
Stayed 3 nights in Dec 2023
Response from bob on Feb 3, 2024
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Our room was clean and comfortable. The free breakfast was less than desirable. There was no coffee at 7:30am when my husband went to get us some. He let the front desk person know and she had to get coffee made. Then an hour later when we went to ear breakfast the eggs and other items were empty and once again the front desk person needes to be informed. Even though the problems were addresses it seemed ridiculous to us that these basic breakfast staples were not kept up with.
Stayed 2 nights in Dec 2023
Response from bob on Feb 3, 2024
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Brian

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Poor Customer Service
Hotel charged me for stay even though already paid for through Hotels.com. Called hotel, explained it twice to someone not understanding, left call back info and have not heard from them. Poor customer service.
Stayed 1 night in Dec 2023
Response from bob on Feb 3, 2024
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was really comfy. The linens smelt fresh. Looks like they need to buy some new bath towels though. It was dark in the bathroom. Thought it was too expensive for what you got. Overall the bed was nice and the TV was nice.
Stayed 1 night in Dec 2023
Response from bob on Feb 3, 2024
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Paul

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff were very helpful and the check-in process was smooth. When we arrived in our room there were lots of stains on the bedsheets and the TV was not working.
Stayed 1 night in Dec 2023
Response from Dee on Feb 19, 2024
We are happy to hear you had a smooth check in process, and would like to apologize for the dissatisfaction of your room. Moving forward we will do better as far as the room quality.

6/10 Okay

Andrea, mound

Traveled with family and small children, Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

roger, madison

Liked: Cleanliness, staff & service, property conditions & facilities
Room was large. Beds were very comfortable. Really quiet durig our stay. Staff was really friendly.
Stayed 1 night in Dec 2023

8/10 Good

Linda, Sarasota

Traveled with family
Liked: Cleanliness, staff & service
Clean. Friendly staff.
Stayed 1 night in Nov 2023

8/10 Good

christine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. But the grandkids wanted to use the pool and the water was cold. Plus the pool didn’t open until 10am with checkout time at 11am
Stayed 1 night in Nov 2023

6/10 Okay

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I normally prefer to stay at this place, but yesterday it reeked of pot smoke like all the other hotels in the area.
Stayed 1 night in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Brad

Traveled with family
Nice place to say. We were pleased with the stay.
Stayed 5 nights in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Georgine

Stayed 1 night in Oct 2023
Response from BOB on Nov 14, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Debbie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went for a long weekend, perfect placement between Illinois railroad museum and Volo auto museum. We spent a full day at each. Obtained a good night's rest before heading out on the long drive home.
Stayed 2 nights in Oct 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Carol

Liked: Cleanliness, amenities
It was difficult to find with no Best Western sign on the road and the hotel is set back and not easily seen while driving. The hotel is just okay.
Stayed 2 nights in Sep 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

joe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and comfy
Stayed 1 night in Sep 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rented two rooms for me and my daughters family we were intown for a wedding. Good location, hotel team was helpful and courteous.
Stayed 3 nights in Sep 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Dennis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was old, It smelled like dirty gym socks, the room was not worth the money we paid for it, we asked the guy at the desk how to get somewhere and he said he wasn't from there and didn't know how to get anywhere. The room was humid, we had the thermostat on the air conditioner set at 72 to try and get the humidity out of the air and that didn't work there was no fan or light in the shower, other than the staff, it was old and run down. Would NOT recommend this place
Stayed 2 nights in Sep 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

RON

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

TIMOTHY

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
The hotel was rundown, any work done on the hotel amateur. Hotel and unpleasant odor and the floors were filthy. My wife put on a brand new pair of Night socks. And she showed me the bottoms they were almost black.
Stayed 1 night in Sep 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made an appointment, then had to change it for another week. When we arrived, no reservation to be found, but room readily available.
Stayed 1 night in Sep 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rich

Traveled with pets, Traveled with family
Liked: Amenities
Everything was very good.
Stayed 3 nights in Sep 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sergio

Stayed 1 night in Sep 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Agnes

Stayed 1 night in Aug 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Laury

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun stay
The hotel was very clean. The pool was very nice. The staff was very friendly and helpful. Bob the night clerk was a very helpful person.
Stayed 2 nights in Aug 2023
Response from bob on Oct 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Mary

Liked: Amenities, property conditions & facilities
Motel was good but the location was not good. It was right next to a run down motel.
Stayed 2 nights in Aug 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sheryl

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean spacious room !!
Stayed 1 night in Aug 2023

8/10 Good

francis, Williston Park

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall a good stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Old but clean
We had no problem checking in. It was fast, friendly and quick. It is an older BW and in need of updates. The breakfast was good but not a whole lot of choices. The pancake machine wasn't working. There was enough to fill you up but very lame compared to the BW I have been to through the years.
Stayed 1 night in Aug 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from bon on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Stephanie

Stayed 1 night in Aug 2023
Response from bob on Oct 2, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air-conditioning very loud, other than that very pleasant and we were pleased with everything
Stayed 2 nights in Jul 2023
Response from bob on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. we will check on ac unit Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Brian K

Stayed 1 night in Jul 2023

6/10 Okay

Tom

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from bob on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.