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Reviews of Hampton by Hilton Birmingham Jewellery Quarter

3.5 out of 5
Hampton by Hilton Birmingham Jewellery Quarter
98 - 104 Constitution Hill, Birmingham, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 394 out of 1001 reviews" "
Rating 8 - Good. 397 out of 1001 reviews" "
Rating 6 - Okay. 127 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An easy walk into the city centre when the weather allows, the tram stop outside is convenient for a 7 min journey into the city centre and Birmingham New Street station. Not too far from the city centre for a late night taxi
Stayed 2 nights in Apr 2024
Response from HOM on Apr 15, 2024
Wow, 5-stars! Thanks so much, Nicholas. Knowing you had a great stay brings a smile to our faces! We hope to see you again and All the best, Ruth - Hotel Operations Manager.

2/10 Terrible

Must

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was damp and smell was very off putting
Stayed 2 nights in Apr 2024
Response from HOM on Apr 15, 2024
Hi Must, please drop us a message so we can discuss this further. All the best, Ruth - Hotel Operations Manager.

6/10 Okay

Yusuf Ali

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Very mediocre property in the jewellery district with no parking facilities
Stayed 1 night in Apr 2024
Response from HOM on Apr 15, 2024
Hi Yusuf Ali, we appreciate the feedback highly. Please feel free to drop us a message so we can discuss this further. All the best, Ruth - Hotel Operations Manager.

8/10 Good

Chris, Northampton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very reasonably priced. Would book again.
Stayed 2 nights in Apr 2024
Response from HOM on Apr 8, 2024
Chris, thanks for the amazing rating. We appreciate the feedback and hope to see you again. All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, friendly staff, well-maintained. Good value with breakfast included. Nice to see such a diverse range of guests, encouraging.
Stayed 6 nights in Mar 2024
Response from HOM on Apr 5, 2024
Wow, 5-stars! Thanks so much, Jonathan. Comfortable and convenient rooms? We've got you! We always strive to give the best possible service so we're glad you felt this way. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was included and it was very good also the hotel staff were very amigable!!
Stayed 2 nights in Mar 2024
Response from HOM on Apr 3, 2024
Wow, 5-stars! Thanks so much, Wendy. We're happy to know you had a lovely stay at our hotel. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Good

James

Liked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from HOM on Mar 11, 2024
James, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Lai King Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on Mar 4, 2024
Wow, 5-stars! Thanks so much, Lai King Diana. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

8/10 Good

Ceryn

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Left teddy and comfort item of daughters in room that she takes to bed. Hotel adament that they werent there. When i know they wer most definitely left in the bed. Area not the best, looks like some improvements are being made.
Stayed 1 night in Feb 2024
Response from HOM on Feb 21, 2024
Ceryn, thanks for taking the time to leave a review. Please drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great. outside the hotel had a lot of paper waste from the nearby food outlets
Stayed 1 night in Feb 2024
Response from HOM on Feb 21, 2024
Wow, 5-stars! Thanks so much, Geoffrey. We appreciate the feedback and All the best, Ruth - Hotel Operations Manager.

6/10 Okay

Kirsty

Traveled with family
Liked: Cleanliness, property conditions & facilities
The air on didn’t work room was too hot breakfast wasn’t great
Stayed 1 night in Feb 2024
Response from HOM on Feb 14, 2024
Hi Kirsty, thanks for the rating. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Ruth - Hotel Operations Manager.

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on Feb 2, 2024
Hi leah, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

6/10 Okay

Natalie

Business traveler
Liked: Cleanliness, staff & service
As a lady travelling alone for work (30s), I did not feel safe walking from the city centre to the hotel (15min walk) in the dark after work around 6pm. I went to the fuel starion about 50m up the street for a bittle of water to take back to the room around 6-6.30pm too and the door to the garage shop was locked. Says it all. Would not return even though the hotel room itself was nice and modern and clean, comfy bed, the corridors were awful, maze like to my room ans felt like going to the toilet in a Wetherspoons.
Stayed 1 night in Jan 2024
Response from HOM on Jan 23, 2024
Natalie, thanks for taking the time to review our hotel! Please drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Shaileshbhai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on Jan 18, 2024
Wow, 5-stars! Thanks so much, Shaileshbhai. We hope to welcome you back and Best Wishes, Ruth - Hotel Operations Manager.

8/10 Good

daniel alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience but some rooms are rather cold.
Stayed 5 nights in Jan 2024
Response from HOM on Jan 18, 2024
Hi daniel alberto, thanks for the rating. We appreciate the feedback and hope to see you again. Best Wishes, Ruth - Hotel Operations Manager.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on Jan 15, 2024
Thanks for the 10/10 rating, Georgina. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Edidiong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from HOM on Jan 15, 2024
Wow, 5-stars! Thanks so much, Edidiong. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on Jan 10, 2024
Hi, thanks for the rating. Please feel free to drop us a message so we can hear your feedback. All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on Jan 9, 2024
Thanks for the perfect rating, kenneth. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard of hotel
Good solid hotel for a good night out in the city.
Stayed 1 night in Jan 2024
Response from HOM on Jan 9, 2024
Thanks for the perfect rating. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

morgan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Room was clean and well presented, great hotel to stay at gor a few nights in birmingham.
Stayed 1 night in Jan 2024
Response from HOM on Jan 9, 2024
Thanks for the 10/10 rating, morgan. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on Feb 5, 2024
Hi Matthew, thanks for the amazing rating. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Good

stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on Jan 9, 2024
stewart, thanks for the amazing rating. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Amy, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

8/10 Good

Felicia

Liked: Staff & service, property conditions & facilities
It's situated by the tram which is convenient for travelling. But the streets nearby are unclean and not much scenery.
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 28, 2023
Felicia, thanks for your review.All the best, Ruth -

2/10 Terrible

Jackson

Disliked: Staff & service, property conditions & facilities
Tired, understaffed & understocked
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 28, 2023
Thanks for your feedback, Jackson.Please know that our team are available 24/7 to help with any issues that might happen during your stay. We look forward to welcoming you back.All the best, Ruth -

2/10 Terrible

Mahesan

Stayed 2 nights in Dec 2023
Response from Alison on Dec 23, 2023
Hello Mahesan,I am sorry to hear that you did not have a positive experience within your stay. Please send us a message directly if you would like to discuss this further.Kind RegardsAlison

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from HOM on Dec 21, 2023
Hi, thanks for the rating. We hope to see you soon and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with easy free parking nearby. Quiet cleanroom,great breakfast choices Staff friendly and helpful. Price of room was a bargain ! Did not dislike anything-have stayed here several trmes.
Stayed 1 night in Dec 2023
Response from HOM on Dec 19, 2023
Wow, 5-stars! Thanks so much, PAUL. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay easy access to City centre
Stayed 1 night in Dec 2023
Response from Alison on Dec 10, 2023
Hello Sarah,Thank you for taking the time to leave a review. We are happy to hear you had lovely stay with us and we hope to see you again soon.Kind Regards Alison

8/10 Good

Sam

Stayed 1 night in Dec 2023
Response from HOM on Dec 11, 2023
Sam, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

w

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on Dec 7, 2023
Thanks for the perfect rating, w. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends in Birmingham
Lovely hotel staff were quick polite and helpful. Nice room with a great shower and comfy bed
Stayed 1 night in Nov 2023
Response from HOM on Dec 4, 2023
Thanks for the perfect rating, Anita. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

6/10 Okay

Louise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good quality rooms, everything we needed. Clean and comfortable. Arrived at around 5pm, receptionist was uninterested and asked me to sign paperwork without explaining what I was signing for. No please or thank you so I assume poorly trained staff. Improved experience later in evening when I went to ask for extra teabags and was advised to avoid 9am onwards for breakfast - much friendlier and helpful lady.
Stayed 1 night in Nov 2023
Response from HOM on Dec 4, 2023
Louise, thanks for your feedback. Making sure you have a clean and comfortable room is our housekeeping teams' top priority. Please drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to amenities
Stayed 1 night in Nov 2023
Response from HOM on Dec 4, 2023
Wow, 5-stars! Thanks so much, Matthew. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Rejoice

Stayed 1 night in Nov 2023
Response from HOM on Dec 19, 2023
Wow, 5-stars! Thanks so much, Rejoice. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Good

Christian

Stayed 1 night in Nov 2023
Response from HOM on Dec 19, 2023
Christian, thanks for the amazing rating. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here. It’s convenient near to my daughter. Rooms always clean and a good size. Love the breakfast although cooked breakfast not always hot.
Stayed 1 night in Nov 2023
Response from HOM on Nov 27, 2023
Wow, 5-stars! Thanks so much, Michelle. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

6/10 Okay

Bal

Traveled with family
Only the girl checking us in was rude, unwelcoming, then the sink plug was stuck, dodgy light on the room and room would not warm up. Breakfast was great with lovely choice, but why are sausages always herby! Just a plain one would be lovely! People need to use tongs and stop manhandling food! Bed is comfy. Towels should not be right by toilet, unhygienic. Wardrobe would not open so hard to move the sliding door!
Stayed 1 night in Nov 2023
Response from HOM on Nov 20, 2023
Bal, thanks for your feedback. We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. We're happy to see you enjoyed the inclusive breakfast. A comfortable bed is important for a good night's sleep, glad to see you enjoyed it! We hope to see you again and All the best, Ruth - Hotel Operations Manager.

6/10 Okay

Patricia

Traveled with group
Liked: Staff & service, property conditions & facilities
Very handy for the tram.
Stayed 2 nights in Nov 2023
Response from HOM on Nov 20, 2023
Patricia, thanks for your feedback. We're glad our location suited your needs. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Maria

Stayed 1 night in Nov 2023
Response from Alison on Nov 18, 2023
Hello Maria,Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

EMMA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy, good price, and good breakfast
The hotel was clean and staff always friendly. The parking on Mott St is low price and only a few minutes walk. Uber to the bullring/grand central area only around £5-9 each time which works well. Barely any noise which is great for a city hotel.
Stayed 4 nights in Nov 2023
Response from HOM on Nov 20, 2023
EMMA, thanks for the amazing rating. We're glad you felt the team were friendly and we're happy to see the cleanliness was safe for you. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from HOM on Nov 13, 2023
Thanks for the perfect rating, Jonathan. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for shorter stays
The coffee machines at the breakfast counter are not working most of the times. A couple of lights are not working in the room. Apart from these the overall stay is good.
Stayed 3 nights in Nov 2023
Response from HOM on Nov 13, 2023
Hi, thanks for the amazing rating. We appreciate your feedback and were happy to see you had a good stay. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Good

Melissa

Stayed 1 night in Nov 2023
Response from HOM on Nov 10, 2023
Melissa, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

6/10 Okay

Joel

Liked: Cleanliness, staff & service
ok rooms. helpful staff.
Stayed 3 nights in Nov 2023
Response from HOM on Nov 7, 2023
Joel, thanks for taking the time to review our hotel! We appreciate you bringing your feedback to our attention. We hope to see you again and All the best, Ruth - Hotel Operations Manager.

8/10 Good

sham

Stayed 3 nights in Oct 2023
Response from HOM on Nov 7, 2023
sham, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.

4/10 Poor

stephen

Traveled with family
Disliked: Property conditions & facilities, room comfort
Terrible
It was a bad experience ,hotel very outdated and room very cramped and bathroom aswell and bed are awful uncomfortable I had the worst 3 nite sleep there it just not good and no secure parking in the area as it was 15 min walk and if I did park at around the corner there a terrible reviews parts are stolen from cars so I parked at secure parking for 30 pound a nite so I should have went upmarket hotel with parking my mistake .
Stayed 3 nights in Oct 2023
Response from HOM on Oct 30, 2023
stephen, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

8/10 Good

Hayley Bliss

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful stay. Excellent room
Stayed 1 night in Oct 2023
Response from HOM on Oct 25, 2023
Hayley Bliss, thanks for the amazing rating. We hope to see you soon and All the best, Ruth - Hotel Operations Manager.

8/10 Good

Ade

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HOM on Oct 25, 2023
Ade, thanks for the amazing rating. We hope to welcome you back and All the best, Ruth - Hotel Operations Manager.