Indoor pool, pool umbrellas

Reviews of Hampton Inn Boston/Marlborough

2.5 out of 5
Hampton Inn Boston/Marlborough
277 Boston Post Rd West, Marlborough, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1006 reviews" "
Rating 8 - Good. 276 out of 1006 reviews" "
Rating 6 - Okay. 84 out of 1006 reviews" "
Rating 4 - Poor. 28 out of 1006 reviews" "
Rating 2 - Terrible. 32 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Marianne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a hockey tournament and they were very accommodating and easy going. Place was clean and breakfast was convenient.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a last minute booking on my part. But besides the slightly confusing check in directions online it was easy as can be in person. From the night guy with blue and navy blue long sleeve sweater was amazing as well as the morning guy with the baby blue long sleeve( I think made cole or corn) don’t remember. Also have to shoutout the older would and gentlemen with the beard for breakfast kept an eye to make sure everything was stocked as well as gave a final call for people like me that lost track of time to see breakfast time was over. Love the property as a whole!
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

4/10 Poor

Nate

Disliked: Staff & service, property conditions & facilities
The mattress was so worn out it was like sleeping on the floor. The parking lot was full of cars and trucks that were taking 2 or more parking spots. Staff said that those were residents (people who live there) and there was nothing they could do. Heaven forbid someone takes only 1 spot or the staff makes them park like a civilized human being... I parked across in a lot for an office building fully expecting my car to be towed -- thankfully it wasn't room was overdue for basic maintenance - lotion dispenser half torn off the wall. Refrigerator that gurgled until I unplugged it. Toilet mounted 15 degrees towards the wall... NEVER staying there again.
Stayed 3 nights in Feb 2024
Response from Pamela on Mar 2, 2024
Dear Nate,Thank you for providing feedback regarding your recent stay. Please accept my apology. I take your feedback very seriously. I will look into your comments and take the needed corrective action to prevent it from occurring in the future.Sincerely,

4/10 Poor

Michael

Stayed 2 nights in Feb 2024

8/10 Good

TJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was filled nightly
Stayed 3 nights in Feb 2024
Response from Pamela on Mar 2, 2024
Dear TJ,Thank you for providing feedback. We appreciate your time and effort.Sincerely,

10/10 Excellent

michael f., Indianapolis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024

10/10 Excellent

Marina, South Easton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and has nice high grade toiletries which was a nice surprise
Stayed 1 night in Feb 2024

10/10 Excellent

Abby

Liked: Amenities
Great location near lots of fun things to do. Staff was friendly
Stayed 3 nights in Feb 2024

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Terrance

Stayed 3 nights in Feb 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Warm cookies were awesome, and breakfast choices were plentiful. Good value for the money!
Stayed 1 night in Jan 2024

10/10 Excellent

Constanze L

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Emelda Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing thank you !
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Penny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Fernando

Stayed 1 night in Jan 2024

10/10 Excellent

Wenrong

Stayed 4 nights in Dec 2023

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Marcelo

Stayed 1 night in Dec 2023

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was amazing. I loved the cookies, soup and hot cider offered. The breakfast was tasty! The front desk was super kind. Always helpful. Best hotel stay in a while and we will be back!
Stayed 2 nights in Dec 2023

10/10 Excellent

Aikins

Stayed 1 night in Dec 2023

10/10 Excellent

Rosemarie

Traveled with family
Liked: Staff & service, room comfort
Nice stay.
The tub was a little dirty. Everything else was nice. We will be staying here again in the future.
Stayed 2 nights in Dec 2023

10/10 Excellent

JoAnn

Traveled with group
Stayed 2 nights in Dec 2023

8/10 Good

Kurt

Stayed 1 night in Nov 2023

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
People were very nice
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable no surprises. Car friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleasantly surprised by the great upkeep of the property, the wonderful breakfast buffet, and high quality fitness room. The staff was very friendly, helpful, and accommodating. Incredible value for the price!
Stayed 2 nights in Dec 2023

8/10 Good

Tamra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lobby and breakfast were great. Staff was friendly and helpful. Room was “tired”
Stayed 2 nights in Nov 2023

8/10 Good

Alexis

Stayed 1 night in Nov 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

william

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Stayed 1 night in Nov 2023

2/10 Terrible

kimberly

Stayed 7 nights in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fruit infused water and cookies out of the oven- front desk
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio

Stayed 5 nights in Nov 2023

10/10 Excellent

ana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good
Stayed 2 nights in Nov 2023

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kyungho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious & friendly place to stay
Great hotel, close to shops, places to eat and off the exit. Nice spacious rooms, friendly staff & clean. First hotel I've stayed where they had a complimentary crock of chili around dinner time. We did not eat because we already had plans, but we did have cookies when we returned! Coffee, tea & cocoa always out. Nice breakfast with warm items for breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations - quiet, clean room, comfy bed, and great breakfast,
Stayed 1 night in Oct 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

4/10 Poor

Laura

Traveled with family
The stay was great for 3 days to see our grandson/son play college football at Assumption Univ his 5th year. We flew up from FL. Unfortunately today my daughter received a $197 charge on her bank acct today 2 days after we checked out, this is upsetting to her and to us, I am hoping they get this resolved. We paid just under $1000 for 3 nights at the hotel last weekend, and now another $197! Incidental charges seemed fair but not this charge. Very disappointed, ...the airport rental place and now this...
Stayed 3 nights in Oct 2023

2/10 Terrible

Kristen

Traveled with family
Disliked: Staff & service, room comfort
Disappointed
This hotel stay was the worst I’ve ever had! Had to walk through a bunch of people smoking weed outside to get into hotel. Parking lot had no lights on- parked in pitch black lot- used my phone light to see. Check in guy was nice but again didn’t tell any info on hotel or breakfast in the morning or where my room was. He was on the phone and just wanted to get rid of me to get back on his phone call. Doors slam loud if you don’t shut them gently. There was a hockey tournament and the hotel was filled with hockey kids. Majority of these kids were not very well behaved, took over elevators for rides and wouldn’t get out. Trying to get a seat or food for breakfast was a task. All night long doors slammed so that woke you up. Talked to a hotel worker about the kids and they said they tried to talk to the parents but they didn’t care and they started yelling at hotel staff. So nothing was done about these unruly kids because the parents didn’t care. Room and bathroom was ok- not as sparkling clean as other hotels I’ve stayed at.
Stayed 2 nights in Oct 2023

10/10 Excellent

adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms nice , great breakfast, Friendly staff. Beds a little uncomfortable. But nice place
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Steve

Traveled with family
Liked: Cleanliness
It could be a lot better
It was an ok stay for the price , 400$ plus fees you expect a bit more , very poor internet breakfast ok and room normal
Stayed 2 nights in Sep 2023