Ratings based on 559 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Undergoing renovation, otherwise OK.

Posted May 24, 2017
Staff were very courteous and pleasing. There was some issue with hot water, very apologetic and changed rooms. Only thing is that we were changed from a room with two double beds to one with one king bed and they gave two cots and the sheets were NOT fresh!
Comment from Hotel Management
Jun 20, 2017 by Melissa Martins, Hotel Management
Thank you for taking the time to review your recent stay with us at the Hampton Inn Marlborough. We are delighted that you enjoyed your stay. I have shared your comments with my team. We thank you for choosing the Hampton Inn Marlborough as your home away when traveling to the Marlborough area. We certainly hope to see you again when your travel plans bring you back to Marlborough.
5 out of 5
by Laura

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 27, 2017 by Melissa, Hotel Management
Thank you for taking the time to write a review about your recent stay with us. We strive to exceed all of our guests’ expectations, and I am truly excited that you were satisfied with your experience at our hotel. I appreciate you choosing to stay with us while in Marlborough. We know you have several choices of hotels in the area, and we are super glad you decided to stay here! If I can be of further assistance in the future, do not hesitate to reach out to me or my staff. We truly enjoyed having you stay here with us, and we hope to see you again in the near future! Sincerely, Melissa Martins General Manager
1 out of 5
by Richard

Posted Feb 27, 2017 on Hotels
Bad hotel
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review about your recent stay with us. We strive to exceed all of our guests’ expectations, and your feedback allows us to add unique insight into our overall service. We know when staying in the Marlborough area, you have many choices, and we are all truly thankful that you chose us. After reviewing your response, it seems that we have fallen short of expectations in some areas. Should you have a moment, I would love to get a small amount of feedback as to what we could have done to improve your experience. I truly hope to get another opportunity to have you stay with us! Sincerely, Melissa Martins General Manager
3 out of 5
by A verified traveler

Posted Feb 16, 2017 on Hotels
The hotel was undergoing renovations but this was not disclosed on the hotels.com site. Pool and hot tub were closed and this was not disclosed in hotels.com
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thank you for posting a review of our hotel. I am very sorry to hear about the difficulties you experienced during your stay in regards to the renovations taking place. I truly apologize for your experience. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Melissa Martins General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
Great hotel. New hotel. Rooms are spacious and clean with modern kitchen. Lots of charging spaces for phones and computers. Nice complementary breakfast.
Comment from Hotel Management
Feb 14, 2017 by Melissa Martins, Hotel Management
Thank you for taking the time to comment about your recent stay at the Hampton Inn Marlborough! I am glad that we have exceeded your expectations. We pride ourselves on allowing our guests to end their day in a refreshing clean bed and starting their day with a bountiful hearty breakfast. Please come back and stay with us again soon. Best Regards, Melissa Martins General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from collegedale tn

Hockey tournament

Posted Jan 27, 2017
Great facility. Said it had mini fridge but did not. Otherwise a great value
Comment from Hotel Management
Jan 30, 2017 by Melissa Martins, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. All rooms do not have fridges, we do have some rooms that have the fridges and those are in the King Study only rooms. We really appreciate your comments regarding our customer service and property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Marlborough! Best Regards, Melissa Martins General Manager
4 out of 5
by A verified traveler

Posted Jan 16, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thank you
5 out of 5
by Mariah

Posted Jan 4, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you for the kind words and for staying with us at the Hampton Inn Marlborough! We appreciate the comments from our guests, as it reminds us that we can make a difference in a person’s travels. We hope to have you stay with us again soon! Best Regards, Melissa Martins General Manager
5 out of 5
by A verified traveler

Clean, comfortable and updated

Posted Dec 29, 2016 on Hotels
The room was so much nicer than I expected. The picture on hotel.com of exterior doesn't do it justice. The staff were very friendly and nice. The breakfast was excellent. I would stay again in a heartbeat!
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Marlborough! Best Regards, Melissa Martins General Manager
5 out of 5
by A verified traveler

Weekend stay

Posted Nov 21, 2016 on Hotels
Great service from check in / out to getting morning coffee. This group really cares and it shows!
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you for the kind words and for staying with us at the Hampton Inn Marlborough! We appreciate the comments from our guests, as it reminds us that we can make a difference in a person’s travels. We hope to have you stay with us again soon! Best Regards, Melissa Martins General Manager