Ratings based on 536 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

It's an OK hotel to stay for few days

Posted Nov 4, 2016
Pros: The hotel is close to my office and restaurants. Room was clean and comfortable.
Cons: This is second time I am staying in this hotel. This time the stay was not at all good. Firstly there were a bunch of kids (some school team i guess) who were noisy. Secondly, one night at 12am the fire alarm was blaring in the room and entire floor. In morning, the staff were not even in apology mode and were acting as if i made it up. At 212$ per night this is the most disgusting hotel i guess. I would think twice before booking here again.
Comment from Hotel Management
Nov 6, 2016 by Melissa Martins, Hotel Management
Thank you for taking the time to write a review about your recent stay. We strive to exceed all of our guests’ expectations, and your feedback allows us to add unique insight into our overall service. We know when staying in the Marlborough area, you have many choices, and we are all truly thankful that you chose us. After reviewing your response, it seems that we have fallen short of expectations in some areas. Should you have a moment, I would love to get a small amount of feedback as to what we could have done to improve your experience. I truly hope to get another opportunity to have you stay with us! Should I be able to be of further assistance to you, please do not hesitate to contact me or my staff. We truly enjoyed having you stay here with us, and we hope to see you again in the near future! Melissa Martins General Manager
5 out of 5
by A verified traveler from US

Great Service

Posted Oct 21, 2016
Pros: That they had popcorn, cookies, coffee pretty much the whole time you stay
The staff was extremely friendly , The rooms were great. This is the first time in a while staying at the Hampton Inn , it's way better than I remember it.
Comment from Hotel Management
Oct 21, 2016 by Melissa Martins, Hotel Management
Thank you for taking the time to comment about your recent stay at the Hampton Inn Marlborough! I am glad that we have exceeded your expectations. We pride ourselves on allowing our guests to end their day in a refreshing clean bed and starting their day with a bountiful hearty breakfast. Please come back and stay with us again soon. Best Regards, Melissa Martins General Manager
4 out of 5
by A verified traveler

Gute Option

Posted Oct 16, 2016
Gute Lage, große Zimmer, gutes Frühstück, vielleicht etwas in die Jahre gekommen, aber insgesamt empfehlenswert.
Comment from Hotel Management
Oct 17, 2016 by Melissa Martins, Hotel Management
Thank you for the kind words and for staying with us at the Hampton Inn Marlborough! We appreciate the comments from our guests, as it reminds us that we can make a difference in a person’s travels. We hope to have you stay with us again soon! Best Regards, Melissa Martins General Manager
5 out of 5
by A verified traveler

Convenient to my destination

Posted Oct 11, 2016
Pros: See above.
Cons: The outside lights were off on Saturday night and early Sunday morning making it difficult to see. They were on before I left 7:30 Sunday morning.
Location: EASY ACCESSS TO I-495
Very nice hotel. Clean and comfortable. Breakfast was nice. 24 hour coffee was great!!
Comment from Hotel Management
Oct 12, 2016 by Melissa Martins, Hotel Management
Thank you for your review on your recent stay. We are delighted that you enjoyed your stay. I have shared your review and comments with my staff and your kind words are much appreciated. I sincerely hope we will see you soon when traveling to the Marlborough area. Sincerely, Melissa Martins General Manager
4 out of 5
by A verified traveler from New York

Very nice hotel

Posted Oct 10, 2016
Pros: The staff was excellent and the room was ver nice and clean.
Cons: I wish the beds were queens instead of doubles. I also would have liked if the doors were more sound proof. hallway noise was intrusive.
Location: There were plenty of nearby restaurants and shops.
Comment from Hotel Management
Oct 12, 2016 by Melissa Martins, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Marlborough! Best Regards, Melissa Martins General Manager
4 out of 5
by A verified traveler

pleasantly surprised

Posted Oct 3, 2016
exceptionally clean and comfortable / breakfast was well presented and delicious.
Comment from Hotel Management
Oct 5, 2016 by Melissa Martins, Hotel Management
Thank you for taking the time to comment about your recent stay at the Hampton Inn Marlborough! I am glad that we have exceeded your expectations. We pride ourselves on allowing our guests to end their day in a refreshing clean bed and starting their day with a bountiful hearty breakfast. Please come back and stay with us again soon. Best Regards, Melissa Martins General Manager
5 out of 5
by kevin

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you. Best Regards, Melissa Martins General Manager
5 out of 5
by colin

Posted Aug 28, 2016 on Hotels
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Thank you for your review on your recent stay. We are delighted that you enjoyed your stay. I have shared your review and comments with my staff and your kind words are much appreciated. I sincerely hope we will see you soon when traveling to the Marlborough area. Sincerely, Melissa Martins General Manager
3 out of 5
by Robert from Nj

Ok hotel

Posted Aug 15, 2016 on Hotels
Shower head was broken hotel was just ok
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Marlborough! Best Regards, Melissa Martins General Manager
5 out of 5
by A verified traveler

Posted Aug 13, 2016 on Hotels
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
Thank you for the kind words and for staying with us at the Hampton Inn Marlborough! We appreciate the comments from our guests, as it reminds us that we can make a difference in a person’s travels. We hope to have you stay with us again soon! Best Regards, Melissa Martins General Manager