Comment from Hotel Management
Nov 6, 2016 by Melissa Martins, Hotel Management
Thank you for taking the time to write a review about your recent stay. We strive to exceed all of our guests’ expectations, and your feedback allows us to add unique insight into our overall service. We know when staying in the Marlborough area, you have many choices, and we are all truly thankful that you chose us.
After reviewing your response, it seems that we have fallen short of expectations in some areas. Should you have a moment, I would love to get a small amount of feedback as to what we could have done to improve your experience. I truly hope to get another opportunity to have you stay with us!
Should I be able to be of further assistance to you, please do not hesitate to contact me or my staff. We truly enjoyed having you stay here with us, and we hope to see you again in the near future!