Ratings based on 583 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, friendly staff

Posted Jan 19, 2016
Extremely clean, quiet, comfortable, nice breakfast, convenient location, friendly staff, couldn't ask for more except maybe a little cheaper!
3 out of 5
by A verified traveler

Soft Bed

Posted Jan 19, 2016
The staff at the lobby were very nice. Easy check in and check out. The hotel was very conveniently located near the DCU. The cleaning people cleaned my room before I checked out and threw out my lunch for that day. The bed and pillows were very uncomfortable, making it hard to get to sleep. Breakfast is not included. I don't think I'll be back.
2 out of 5
by A verified traveler

Posted Jan 16, 2016
Phone staff rude. Too expensive. Too loud price should be less because all you hear is emergency vehicles all night. Asked for extra blankets and were given sheets.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2016
Great Experience. Very nice hotel. Nice accommodating staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2015
The hotel was very nice the only issue was the noise outside at night there was yelling on the hallway during the night.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel only 65 miles from the beach

Posted Dec 7, 2015
Cons: Heat system not work properly. Thermostat seemed unconnected to heater at window, with own thermost. Telegram style due to space limits.
Good, professional hotel 40 miles from Natchaugh State Forest, about 45 miles from Boston and 163 miles from Woodstock, NY. Friendly service, clean rooms. Easily approachable from I. 290 and I. 195. (The hotel is right in downtown Worcester, but still quiet and relatively easy parking in garage across the street)
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Convenient Location with Great Staff

Posted Dec 2, 2015
Pros: By far the staff is the star for this hotel.
Cons: Noise proofing, and folks should know parking is across the street and is an added cost.
Location: This hotel is located in the cultural district, next visit I plan to visit the museums located near-by.
Was very pleased with this hotel. The rooms were clean and had a mini-fridge and microwave. The location was very convenient to where we were visiting friends. The staff - every single one I encountered - was friendly and accommodating. Downsides to the hotel are that noise carried both from the street and the neighboring rooms. Parking for the hotel is across the street in a parking deck although conveniently located, and I was able to load and unload my suitcase in a loading zone at the front of the hotel before moving the car. Also, room service by Uno Chicago Pizzeria a plus. Buffet breakfast with made-to-order pancakes and omlettes was $12.
5 out of 5
Recommended
for Everyone
by A verified traveler from Elkhart, IN

Nice hotel, clean, neat, close to train station.

Posted Nov 26, 2015
I came in from Indiana on the train, and stayed at the Hilton for the night. It was a lovely establishment with excellent facilities and a friendly staff. They even offered me a complimentary breakfast to try the next morning. i will rebook with them when I return for sure.
2 out of 5
by A verified traveler from MA

Reservation not honored.

Posted Nov 13, 2015
Cons: Honor the reservation - that's basic for a hotel chain this large.
The hotel did not hold my reservation. I had to scramble the night before a series of meetings to relocate to a much inferior hotel alternative, and then move to the originally reserved hotel later on.
4 out of 5
Recommended
for Couples
by Arthur from West Hartford, CT

WHAT'S UP WITH THE BREAKFAST BUFFET? FREE OR NOT?

Posted Nov 3, 2015 on Hotels
The room and the stay were fine. But this hotel has THE MOST CONFUSING breakfast arrangement. Is it free or is it not? You cannot really tell! There's self-service coffee, and self-service breads, bagels, fruit, cereal, etc. And there is an omelet station that is obviously not free. But, it turns out, that even if you have a bowl of fruit, you have to pay for it -- even as self-service. I feel especially bad for the staff who have to deal with confused customers who may well become irate that they have to pay for their bran muffin -- and then stiff them out of a tip.