Ratings based on 528 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Auburn, MA

Nice hotel - convenient location, but...

Posted Apr 9, 2017
The location and comfort was suitable for my business trip. The staff was friendly, courteous and helpful. The practice of charging my debit card, in advance, for "incidentals" not purchased, and then not returning my money for several days after checking out is, at the least, usurious and mistrustful, and probably unlawful. I strongly suggest the management review this practice, taking money without any value returned (and not even a receipt) and inform the guest of the impact on his bank account. Instead of telling me, "don't worry, it will be returned when you check out" (which it wasn't), they could keep the card number on file in case there are any additional charges incurred. I work hard for my money and don't appreciate anyone taking it for any period of time.
Comment from Hotel Management
Apr 11, 2017 by Katie, Hotel Management
Hi Doug, thank you for providing feedback during your recent stay at our property. I am terribly sorry that you felt this way. At check-in we require a credit or debit card for incidentals; which some guests use and don't use. Upon check-out, the money is released from the authorized hold and can take up to 3-5 business days to return to your account pending your banking institution. I hope this helps identify that this is common practice in our hotel and many others. Should you return to the area, I hope you'll stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Auburn, MA

Posted Jan 30, 2017
Pros: Everything
Cons: Breakfast is a little on the bland side but its free...so I like that
Just a very nice, clean and modern place to stay with very reasonable rates and occasional free room upgrades
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 24, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Very comfortable. Definitely would stay again!! Love the indoor spa!
5 out of 5
Recommended
for Everyone
by A verified traveler from East Coast

Great for brief get-away

Posted Jan 21, 2017
Needed a place to stay for a weekend night. Facility is relatively new and in great shape. Sonny the desk manager was excellent...very professional and courteous. Had a great stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Very nice hotel. The only problem we had was the use of wi-fi. It was only available very sporadically!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 16, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Very nice hotel and very nice employees very clean I love it 😀
4 out of 5
by alaya

This traveler left a rating score only Posted Jan 12, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, clean,

Posted Jan 10, 2017 on Orbitz
Good customer service and very clean room .