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Reviews of La Quinta Inn by Wyndham Auburn Worcester

2.5 out of 5
La Quinta Inn by Wyndham Auburn Worcester
446 Southbridge St, Auburn, MA

Reviews

7.4

Good

Rating 10 - Excellent. 278 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 187 out of 1000 reviews" "
Rating 4 - Poor. 96 out of 1000 reviews" "
Rating 2 - Terrible. 97 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

MARK

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is now a shelter. DO NOT BOOK AT THIS HOTEL
Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was excellent and very friendly .
Stayed 1 night in Dec 2023
Response from Tonisha Parker General Manager on Dec 28, 2023
Thank you so much for your exceptional rating and review. We greatly appreciate your feedback.

2/10 Terrible

Chapa

Stayed 1 night in Dec 2023

2/10 Terrible

Marcelo

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t let my dog sleep in this place , rude staff stay away from this dump

8/10 Good

Kathy Mueller

Traveled with group
Liked: Cleanliness, staff & service
You can tell the hotel is on the older side but it's also evident that work has been made to upgrade it. The breakfast was superb. Way beyond what I was expecting for the kind of hotel it is, with eggs, bacon, sausage etc. After a long day on the road, it was also extremely convenient to be able to select an easy and quick frozen dinner from their little on-site store. The hotel was quiet and warm enough, and the staff very friendly and helpful. Some other guests were adamant about leaving because the hotel housed people who are new to the country. I commend the hotel for taking these newcomers in. I encountered not one issue with anyone, aside from the guest who demanded his money back upon learning of the newcomers staying there.
Stayed 1 night in Oct 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older property, and the room is dusty from the heat/AC. The outside has some litter, plus an abandoned car in the parking area.
Stayed 2 nights in Nov 2023

10/10 Excellent

Luciane

Stayed 1 night in Nov 2023
Response from Tonisha Parker General Manager on Dec 28, 2023
Thanks so much for taking the time to leave us a 5-star rating! Please visit us again soon.

6/10 Okay

Paul

Business traveler
Disliked: Property conditions & facilities
I found La Quinta to be a dated facility. It was reasonably clean and the staff was friendly. There is an Outback Steakhouse connected to the parking lot which was convenient. I found that noise from the highway was loud and persistent throughout the night. I recommend that La Quinta consider purchasing noise machines for the rooms to help drown out the sounds of the highway. Overall, I was satisfied with the affordability and location of the facility, but I feel the property is due for a renovation.
Stayed 1 night in Nov 2023
Response from Tonisha Parker General Manager on Nov 28, 2023
Thank you for your feedback! We strive to provide the best experience possible. We are very sorry about the highway noise and hopes this does not keep you from visiting us again soon.

2/10 Terrible

NICOLE

Traveled with family
Stayed 2 nights in Nov 2023
Response from Tonisha Parker General Manager on Nov 15, 2023
Thank you for sharing this honest feedback. We apologize for not meeting your expectations. Thank you for staying with us.

2/10 Terrible

Dennis

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not safe place to stay
Stayed 1 night in Nov 2023
Response from Tonisha Parker General Manager on Nov 7, 2023
Thank you for your feedback. We set a high standard for ourselves, and we’re so sorry to hear you felt unsafe at our property. We would like the opportunity to talk and investigate your feedback further. Until then, please accept my sincerest apologies on behalf of everyone on the team.

6/10 Okay

H

Stayed 1 night in Oct 2023
Response from Tonisha Parker General Manager on Nov 4, 2023
Thank you very much for your survey of your recent stay at our hotel. Your scores are valuable to us, as we strive to improve with each and every stay. Hope you will give us another try soon.

6/10 Okay

Jacqueline

Liked: Staff & service, room comfort
So, so
good location for us, we attend a wedding in the town of Princeton. But the room's carpet was dirty. Noise, (our room 111) the room across from ours had children crying and making noise, it was about 11 pm. A man came around 6:30 in the am and bang the door of that room like an alarm. The housekeeping cart is left outside by room 111. laundry room open. Not a good site to see, it should have the door close and the cart store at a different place.
Stayed 1 night in Oct 2023
Response from Tonisha Parker General Manager on Nov 4, 2023
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We will make the immediate changes to the concerns your have brought to my attention. Thank you.We hope this will not keep you from visiting us again soon.

2/10 Terrible

maria, Webster

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I had my dog with me and she ended up going home with fleas. I only stayed there and took her out to walk on hotel grounds. Not sure if it was in the hotel or the property. Either way they should treat area
Stayed 1 night in Sep 2023
Response from Tonisha Parker General Manager on Oct 27, 2023
Good Day Marie,I am sorry to hear what lead to an unhappy stay. I have not heard of any such concerns regarding pest wither inside or outside the property. We do treat & deep clean all out pet friendly rooms and let sit for 24 hours before we resell them. In any event, I will have my team recheck the room you checked out of. I am very sorry this happened. Thank you for letting us know! In Kind Regards,

4/10 Poor

Wilmer

Stayed 3 nights in Oct 2023
Response from Tonisha Parker on Oct 30, 2023
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We hope you will give us another try in the near future. We would love to see you again

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay. Staff very friendly
Stayed 2 nights in Oct 2023
Response from Tonisha Parker General Manager on Oct 27, 2023
Dear Valerie, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant! We hope to see you again soon.

6/10 Okay

Dorothy

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Tonisha Parker General Manager on Oct 27, 2023
Thank you for your review and for choosing our hotel. I’m happy you chose our hotel during your visit to Massachusetts and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Two thumbs down
My family stayed at this hotel while we visited our son at holy cross. The condition of the hotel itself was poor. The ceiling in our room was significantly damaged, where a portion of it was unfinished with cinder block showing. The bathroom fixtures were outdated and the door to the room let a significant amount of light in. The service from the manager was on excusable. She was rude and discourteous to not only me but to other guests. The response we received was you can just leave I am not sure but I would assume that that type of response is not what is taught in hospitality . I will say the one positive was the breakfast and the breakfast staff the woman overseeing the breakfast ensured that everything was full and clean. She went around and touched base with guests to make sure their needs were met. I would not recommend this hotel to anyone , especially given the poor service from the manager, Kelly.
Stayed 2 nights in Oct 2023
Response from Tonisha Parker General Manager on Oct 26, 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. I have address the staff regarding the way they are speaking to guest. I am truly sorry again and please note this will be taken care of.

10/10 Excellent

Jay

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023
Response from Tonisha Parker General Manager on Oct 17, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us! Hope to see you again soon,

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tonisha Parker General Manager on Oct 17, 2023
Thank you Chelsea for the 5 out of 5 star review! We are glad you enjoyed your stay.

8/10 Good

Brandon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very friendly, the breakfast offered above average and the rooms were clean and smelled fresh. My complaint is just the hallways, elevator and facilities in general are in need of updating and cleaning. Some of the guests in room next door were loud and disturbed my sleep but that’s not really the hotels fault.
Stayed 1 night in Oct 2023
Response from Tonisha Parker General Manager on Oct 17, 2023
Thank you so much for taking the time to post a review, Brandon! We are so happy to hear that you enjoyed your stay with us however I will ensure we treat the carpets immediately. And I am very sorry about the loud guest.Hope we will see you again soon,

2/10 Terrible

David

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Noisy , room smells mold , never again
Stayed 1 night in Oct 2023
Response from Tonisha Parker on Oct 10, 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. I hope you decide to give us another try soon.

2/10 Terrible

Vipul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place had a weird damp smell in the rooms as well as in the common areas.
Stayed 1 night in Oct 2023
Response from Tonisha Parker General Manager on Oct 17, 2023
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

2/10 Terrible

Kevin

Stayed 1 night in Oct 2023

6/10 Okay

Long

Business traveler, Traveled with partner
Liked: Staff & service
Nothing
Stayed 2 nights in Oct 2023
Response from Tonisha Parker on Oct 3, 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We hope to see you again soon.

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT GET A ROOM.
It was horrible. The front desk staff was disrespectful. I told them that our room smelt like cigarettes AFTER I signed a release saying there’s no smoking in the room. They disregarded me and didn’t look at me the entire time. They just stared at their computer and didn’t give me the time of day. It was incredibly overpriced and I would’ve rather slept in my car than pay what I did for that room. Horrible.
Stayed 1 night in Sep 2023
Response from Tonisha Parker General Manager on Sep 23, 2023
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we have address these concerns. This will not happen again. We apologize again.

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Turn around and find another hotel...keep driving!
We were hoping the Wyndham name would guarantee a good hotel....but not in this case! It is an old hotel that has been slightly patched, not redone. The carpet is old and outdated, paint and woodwork were damaged and dingy. Shower was dirty and shower was not safe....it was slippery getting in and out of tub.... the safety handle was poorly placed. The noise level from the adjacent interstates was terrible and caused a long sleepless night. Having seen the condition of the place, my husband didn't even want the breakfast. Worse of all....it was a $150 per night (we were only there 12 hours) and a $100 room deposit! This was more than we have paid for great hotel rooms on this trip.
Stayed 1 night in Sep 2023
Response from Tonisha Parker on Sep 20, 2023
I'm sorry to hear that you had a bad experience. We always strive to improve our products and services! We are do for renovations very soon and hope you will visit us again in the future to see our changes.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Tonisha Parker General Manager on Sep 23, 2023
Thank you so much for the 5-star review! We are glad to know you enjoyed your stay!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and good location
I had booked a room with two double beds and when I checked in they had us in a room with a king and a pull out sofa bed. The person at the front desk was friendly and apologized but said they were completely booked so there was no other rooms available. The sofa bed was fine but it was a little inconvenient to have one of us sleeping on a sofa bed. Overall the room was nice.
Stayed 1 night in Sep 2023
Response from Tonisha Parker General Manager on Sep 17, 2023
I apologize on behalf of everyone at La Quinta Inn. Please know that your situation was an exception and we are doing a better job of ensuring we are not overbooking a certain room type. I am very sorry. Thank you for understanding. We hope to see you again soon.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Tonisha P. General Manager on Sep 19, 2023
We’re so sorry that your experience did not match your expectations. We hope you will give us another try soon.

2/10 Terrible

Andrew

Traveled with group
I spent $200 a night and the first night i have spanish music blasting at 1am. We go down for the continental breakfast and theres a scoop of cold eggs and a half hard bagel left at 845. The one bed was completely uncomfortable and sunk on one side. Ive stayed in hotels all over new england for half this price that were a better experience.
Stayed 2 nights in Sep 2023
Response from Tonisha Parker General Manager on Sep 18, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Auburn Worcester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Tonisha ParkerGeneral Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Hotel stay
People next door was loud kept banging. The bath tube was not clean and the food was not that good
Stayed 1 night in Sep 2023
Response from Tonisha Parker General Manager on Sep 18, 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Auburn Worcester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Tonisha ParkerGeneral Manager

2/10 Terrible

taylor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tonisha Parker General Manager on Sep 17, 2023
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We will do better. Hope you will give us another chance in the near future.

6/10 Okay

charles

Business traveler
Liked: Cleanliness, staff & service
room was clean and comfortable. price reasonable enjoyed breakast
Stayed 1 night in Sep 2023
Response from Tonisha Parker General Manager on Sep 17, 2023
Thank you Mr. Charles, for your review, we’re so glad to hear that you enjoyed your stay and found our breakfast enjoyable. Hope to see you again soon!

6/10 Okay

Ann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was excellent & allowed me to check in early as I was traveling via bike, but hotel housing literally hundreds of Haitian refugees made it noisy, dirty, and feeling of unsafe. I will not be using this hotel again.
Stayed 1 night in Sep 2023
Response from Tonisha Parker General Manager on Sep 18, 2023
Thank you for taking the time to share this experience with us. Details like these are vitally important to us so we know what we can do to make it better next time. If you have any additional suggestions for how we can improve your experience, please don’t hesitate to reach out to us.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk needs updating exterior needs to b washed our room smelt musty apon arrival.but very clean. Houskeeping was excelant and as was brekfest.
Stayed 1 night in Sep 2023

8/10 Good

Ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tonisha P. General Manager on Sep 9, 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Sheldon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled strongly of cat pee. The carpet was disgusting as was the bathroom. I’ll never stay here again.
Stayed 1 night in Aug 2023
Response from Tonisha Parker General Manager on Sep 3, 2023
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.We hope this does not keep you from visiting us again soon.

6/10 Okay

Yaritza

Liked: Staff & service
Cons; Es una propiedad vieja, los pasillos tienen un olor desagradable. Pro: buena ubicación, desayuno aceptable, buen estacionamiento, aceptable para el precio pagado.
Stayed 3 nights in Aug 2023
Response from Tonisha Parker General Manager on Sep 3, 2023
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback and we will work harder to ensure we do better starting today. We are truly sorry.

6/10 Okay

Rachel, Brooklyn

Stayed 1 night in Aug 2023
Response from Tonisha Parker General Manager on Nov 15, 2023
Thank you fir taking our survey. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this.Thank you for staying with us.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
For a quick stay it was perfect
Stayed 1 night in Aug 2023

8/10 Good

Eneida

Traveled with group
Liked: Staff & service
This property was ok. Staff was nice however room had a weird smell.
Stayed 1 night in Aug 2023

8/10 Good

Jacobo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly.
Stayed 1 night in Aug 2023
Response from Tonisha Parker General Manager on Aug 16, 2023
Many thanks for the 5-star rating! We hope to see you again soon!

6/10 Okay

Edward

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tonisha Parker GM on Aug 11, 2023
Thank you for taking our survey! Please visit us again soon.

10/10 Excellent

rose

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean and accomadating
Stayed 1 night in Aug 2023
Response from Tonisha P. GM on Aug 11, 2023
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

6/10 Okay

Jaime

Liked: Staff & service
Closed to wedding location, excellent service
Stayed 2 nights in Aug 2023
Response from Tonisha Parker GM on Aug 11, 2023
Thanks for sharing your rating with us! We are happy to know you enjoyed your stay. Hope too see you again soon.

8/10 Good

Patricia

Stayed 1 night in Mar 2023
Response from Tonisha Parker General Manager on Aug 16, 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 Excellent

JoAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and parking. Next door to Outback. Friendly staff.
Stayed 1 night in Aug 2023
Response from Tonisha Parker General Manager on Aug 7, 2023
Thank you for your feedback JoAnn! We are so happy to know your stay was enjoyable. We hope to see you again soon!