Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free) | Desk, blackout drapes, free WiFi, bed sheets

Reviews of Red Roof Inn PLUS+ Boston - Framingham

2.5 out of 5
Red Roof Inn PLUS+ Boston - Framingham
650 Cochituate Rd, Framingham, MA

Reviews

7.6

Good

Rating 10 - Excellent. 323 out of 1007 reviews" "
Rating 8 - Good. 341 out of 1007 reviews" "
Rating 6 - Okay. 178 out of 1007 reviews" "
Rating 4 - Poor. 86 out of 1007 reviews" "
Rating 2 - Terrible. 79 out of 1007 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kelly

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude
Stayed 1 night in Mar 2024

10/10 Excellent

Nader

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Mar 2024
Response from Tianna RediResponse Specialist on Mar 27, 2024
Hello Nader, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Boston - Framingham appreciate your 5/5 score following your stay. It's great to read that you were pleased with the services we offered, prompting your perfect rating. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Claudette

Liked: Cleanliness
Love that there is a park near by
Stayed 2 nights in Mar 2024
Response from Tianna RediResponse Specialist on Mar 27, 2024
Dear Claudette, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. It's great to read that you were pleased with the convenience of our location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 Good

ANTHONY

Traveled with family
Liked: Cleanliness
The facility is just OK. It's a chore to get to rooms on the second floor. There is no notebook to describe what the area offers for food/restaurants. Ther is no password or protection for their WiFi.
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 23, 2024
Dear Anthony,Thank you for taking the time to tell us about your experience at the Red Roof Plus+ Boston Framingham. I am sorry that your experience did not meet your expectations, as you indicated that you were disappointed with the WI-FI not having a password, no information about the area and that there was no elevator. This is not an experience our guests usually have with us, and we appreciate you making us aware of this is in your review.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will consider giving us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Inga

Traveled with family
Liked: Staff & service
The property is showing it’s age. It’s a little noisy from traffic. It’s fine for a place to get some sleep, but you don’t walk in and go, Oooh, nice!”
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Mar 15, 2024
Dear Inga,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. I am happy to hear that you found our hotel to a fine place to get some sleep. However, you indicated that the appearance of property did not meet your expectations and the noise disturbance hindered your experience. This was truly disheartening to hear and we do apologize for the inconvenience. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. Nevertheless, your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your feedback and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Samantha Red Roof ManagementRediresponse Specialist

2/10 Terrible

Tanesha

Disliked: Cleanliness, property conditions & facilities
The bath tub was dirty. Even though I was in a non smoking room, the room smelled like Cigarette smoke
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Dear Tanesha,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. You indicated that the unpleasant odor you encountered in the room and the lack of cleanliness as it relates to the bathtub hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management Rediresponse Specialist

10/10 Excellent

Ravy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place quiet, i highly recommend it
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Mar 2, 2024
Hello Ravy, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn PLUS+ Boston - Framingham. We are happy to hear that you enjoyed all aspects of your visit, prompting your 5/5 rating. I can't begin to express how much it means to our Red Roof management team to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice
Response from Xao RediResponse Specialist on Feb 21, 2024
Hi Elizabeth,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Boston - Framingham with us. It was so rewarding to see that we earned your 5/5 score and that everyone was nice. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

6/10 Okay

Laura

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking a moment to leave a review, Laura. The staff and I at the RED ROOF PLUS+ BOSTON - FRAMINGHAM appreciate your 3/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

10/10 Excellent

Alexandre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am completely satisfied with the service I received
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 20, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. Alexandre, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about you were completely satisfied with our customer service. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Alexandre, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

4/10 Poor

José

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Not enough towel bath curtain siding closed all the way make the floor wet on the bathroom , dirt under the bed old dry food under, dirty carpet.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 15, 2024
Hello Jose, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Boston - Framingham. I am disappointed that your experience did not meet your expectations due to the lack of cleanliness and the quantity of the towels not being to your liking. Please accept our sincerest apologies for the impact this had on your stay with us. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Mar 21, 2024
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, aside form a bit of hair in the bathroom, updated, & comfortable. Some noise from adjoining room in the middle of the night, but I just went back to sleep. Near to our destination, good restaurant right on the corner, easy on & off the highway. We would stay again.
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 18, 2024
Thank you for sharing your feedback with us, Virginia. The team at the Red Roof Inn PLUS+ Boston - Framingham was pleased to know that you were fond of our clean rooms and our easy highway accessibility. However, you made mention of the subpar bathroom cleanliness and the noise from an adjoining room. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better stays.Regards,Red Roof Management

2/10 Terrible

Rachel, Bellingham

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Jan 13, 2024
Dear Rachel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 Good

dimitri

Liked: Cleanliness, staff & service, property conditions & facilities
Easy stay for one night
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 12, 2024
Dear Dimitri, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Framingham. We are glad to read to have provided you with accommodations for a night's stay. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Claudette

Stayed 2 nights in Jan 2024
Response from Carla RediResponse Specialist on Jan 10, 2024
Hello Claudette, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

andrew

Business traveler
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 10, 2024
Hello Andrew, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel, bien hubicado, muy limpio, lo recomiendo
Stayed 3 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on Dec 30, 2023
Hola Norma,Estamos felices de haber sido de utilidad para usted aquí en nuestro Red Roof Plus+ Boston - Framingham. Es fantástico ver que nuestro hotel, su ubicación y su limpieza cumplieron con sus expectativas, lo que le llevó a obtener una puntuación de 5/5.Gracias nuevamente, esperamos que elija quedarse con nosotros nuevamente en Red Roof, para que podamos tener la oportunidad de brindarle una experiencia aún mejor.Atentamente,Gestión del techo rojo

2/10 Terrible

Jermaine

If it say 18 plus to check in it’s not u still need a 21 year old with u
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 28, 2023
Dear Jermaine,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issue with check-in.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Prices exelent Hotel y costumer services
Stayed 3 nights in Nov 2023
Response from Carla RediResponse Specialist on Dec 16, 2023
Dear Jose, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Framingham. We are delighted to read that you were pleased with the excellent customer service and the value to price ratio, prompting your 10/10 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Lynwood

Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 13, 2023
Dear Lynwood, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Manuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and quite
Response from Sharma RediResponse Specialist on Feb 17, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. Manuela, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our clean and quiet hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Manuela, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and quiet stay at an affordable price! Sincerely,Red Roof Management

4/10 Poor

Stephanie

Stayed 4 nights in Nov 2023
Response from Chirell RediResponse Specialist on Dec 25, 2023
Dear Stephanie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,ChirellRediResponse Specialist

4/10 Poor

Shana

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was just unsafe. Pillows super flat. Room smelled like cat pee
Stayed 1 night in Nov 2023
Response from Chirell RediResponse Specialist on Dec 5, 2023
Dear Shana,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Boston - Framingham. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the area being unsafe, flat pillow and odor of the room. We appreciate your business and truly value your feedback.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist

2/10 Terrible

David

Liked: Cleanliness
Disliked: Staff & service
Everything was decent as expected for a low rate hotel. The only problem was the front desk customer service was terrible…and this was my third stay and altercation with the same employee. That needs to be addressed immediately please and thank you!
Stayed 3 nights in Nov 2023
Response from Chirell RediResponse Specialist on Dec 5, 2023
Dear David,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. I'm thrilled to read your kind remarks about our decent hotel, affordable rates. It was disheartening to read your feedback in regards to terrible customer service and encounter with staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Redroof look forward to seeing you in your future travels.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities
A very good place to stay.
Stayed 2 nights in Nov 2023
Response from Carla RediResponse Specialis on Dec 1, 2023
Dear Henry, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Framingham. It is rewarding to see that you enjoyed your stay as you mentioned that our hotel is a good place to stay. At Red Roof, a great experience and our guest comfort is what we aim for and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Carla Red Roof Management RediResponse Specialist

2/10 Terrible

Sasha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I paid for the premium deluxe room with the snacks and when i walked in the room.. there weren't any. There was white powder residue on the phone, weed by the sink and what looked like semen on one of the over the bed lights..i cakes the front desk from my cell a couple of times with no luck..i left because i was so disgusted.
Stayed 1 night in Nov 2023
Response from Carla RediResponse Specialist on Nov 30, 2023
Dear Sasha, We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Boston - Framingham did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, Carla Red Roof Management RediResponse Specialist

8/10 Good

Jose

Traveled with family
It would be nice to have refrigerator and microwave
Stayed 2 nights in Nov 2023
Response from Nishaye RediResponse Specialist on Nov 28, 2023
Dear Jose,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Framingham. It's always a pleasure to see that when our amazing guest had a wonderful experience which resulted in your 4/5 score. In the future you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Heidi

Liked: Cleanliness, staff & service
The property's location was great for the rail trail, access to the turnpike, and restauranta.
Stayed 3 nights in Nov 2023
Response from Carla Red RediResponse Specialist on Nov 28, 2023
Dear Heidi,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Framingham. I am glad to read that you were with our location as it is great for trail, the access to the turnpike and restaurant. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No fridge
In general everything was good. I am surprised that there was no minifridge or microwave in the room. Other than that it was okay.
Stayed 5 nights in Nov 2023
Response from Carla Red Roof Management on Nov 20, 2023
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Framingham. I am glad to read that you had a good stay, promoting your 8/10 score. In regards to the amenities mentioned, the room type that you booked does not offer a microwave or a refrigerator, only our deluxe 2 full bed, superior king and premium room which you can consider booking in the future. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lee

Stayed 1 night in Nov 2023
Response from Nishaye RediResponse Specialist on Dec 7, 2023
Hello Lee,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 18, 2023
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Nishaye RediResponse Specialist on Dec 7, 2023
Dear Michael, The staff at the Red Roof Inn PLUS+ Boston - Framingham and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

John T

Liked: Cleanliness, staff & service, property conditions & facilities
So clean. Good job
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on Nov 15, 2023
Thank you, John, for taking the time to write a review of your stay at the Red Roof PLUS+ Boston - Framingham. I truly appreciate your positive rating and your comments regarding the cleanliness of our facilities. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thanks again for posting your review and we hope we have the opportunity to see you again in the future. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really quite near Shopper's World and Target, but there is some difficulty with sidewalks for about 1/2 mile heading away West toward Natick. However, there is a Cumberland Farms and a Dunkin Donuts right next door, and it is pretty close to a bike trail.
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on Nov 15, 2023
Dear Valued Guests, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Boston - Framingham. I am glad that our location was convenient for your purposes, despite the difficulty you had with the sidewalks. Please accept our apologies for any inconvenience this may have caused and can assure you that this is not reflective of our usual standards. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for posting your review. We look forward to having you visit with us again at any one of our Red Roof locations in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Dashea

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Nishaye RediResponse Specialist on Nov 15, 2023
Dear Dashea, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. We are sorry you had a less than satisfactory experience, prompting your 6/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Dustin

Traveled with family
Didn't care
No microwave or fridge in the room, but cockroaches galore. Also had to leave a week early because my father passed away and I had to make it back to his house for funeral arrangements, still they refused to give me a refund.
Stayed 13 nights in Oct 2023
Response from Nishaye RediResponse Specialist on Nov 15, 2023
Dear Dustin, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ Boston - Framingham. We strive to provide guest with all the comforts of homes so it's sadden to us to learn that your stay was hindered due to the concerns you highlighted regarding the amenities and the insects you reported. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. Your feedback is important to us and your comments will be shared with management in an effort to address your concerns.In regards to the amenities mentioned, I saw where you booked a standard king room which does not have a microwave or refrigerator. In the future, should you require such amenities, I would recommend that you book one of our deluxe 2 full beds or superior king room. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 13, 2023
Hello Kristin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 13, 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Tulio

Stayed 2 nights in Nov 2023
Response from Carla Red Roof Management on Nov 13, 2023
Hello Tulio, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Pamela

Stayed 1 night in Nov 2023
Response from Carla Red RediResponse Specialist on Dec 3, 2023
Hello Pamela, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Carla Red Roof Management RediResponse Specialist

4/10 Poor

Nadia

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 10, 2023
Hello Nadia, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Boston - Framingham we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job on the staff
Stayed 2 nights in Oct 2023
Response from Carla Red Roof Management on Nov 4, 2023
Dear Hector,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Framingham. We are delighted to see that you were pleased with our staff, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

JUAN CARLOS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 13, 2023
Dear Juan,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Framingham. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, a positive experience and our guest comfort is what we aim for and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Jay

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Nishaye RediResponse Specialist on Oct 31, 2023
Dear Jay,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Ashli

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Oct 29, 2023
Hello Ashli, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Michael, Westmoreland

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff was almost rude at check in. Hotel is very dated and on a very busy road. Very overpriced for what I got
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Oct 29, 2023
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Framingham. We are truly disheartened to see that your stay fell short of you expectations due to the situation you described regarding the staff at check-in was rude, the hotel is date and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. We value your feedback as Red Roof strive to continuously improve the quality of our hotel to meet the needs of our guests. Thank you again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserveSincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Noah

Stayed 2 nights in Oct 2023
Response from Carla Red Roof Management on Nov 13, 2023
Hello Noah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Raymundo

Liked: Cleanliness
There isn't even a hair dryer
There isn't even a hair dryer. The bedding was itchy and uncomfortable. However, it's economical and will do if you just need a place to sleep and freshen up.
Stayed 2 nights in Oct 2023
Response from Carla Red Roof Management on Oct 25, 2023
Dear Raymundo,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Framingham. I was disheartened to read that your stay fell short of your expectation due to the situation you described regarding the bedding was not to your liking and that there was no hair dryer in the room. The room type that you booked does not offer that amenity, only our deluxe 2 full bed, superior king and premium room which you can consider booking in the future. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel was as basic as it gets, no fridge, no microwave, no hot tub or pool. It was loud because of how close to the street it is and being in a large area. It did not disrupt our sleep though. It felt clean and the check in process and parking was quick and easy. It is close to Boston and not difficult to get to. You are close to many dining options by foot or car. The only thing that bothered me really is that I could see the outside through the door. I hate that! They could really use some weather stripping on the door.
Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Oct 25, 2023
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Framingham. I am glad to read that you were pleased with the cleanliness and how quick and easy the check-in process was. However, you mentioned that you did not like that you could see the outside through the door and that the door could use some weather stripping. We will take your comments into consideration to make changes to improve our customer experience. In regards to the amenities mentioned, the room type that you booked does not offer a microwave or a refrigerator, only our deluxe 2 full bed, superior king and premium room which you can consider booking in the future. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist