Posted Jan 27, 2017
I selected this hotel from many as a place to weather a bad nor'easter until driving conditions improved enough to continue my trip. I choose this Sheraton out of familiarity, and knowing that family members have had pleasant stays there.
My room was on the windward side of the hotel, and sleet, rain and wind were hammering the window near the bed. I was awakened at 2 AM by a loud drip, drip, drip coming from the room’s window, that in spite of my attempts to ignore, caused sufficient alarm that I felt the need to investigate. Looking into it, I found that the entire sill of the window was wet, and the water was actually coming into the room from the storm outside. I attempted to stuff a towel up in to the window tracking, and lay a towel down on the sill to dampen the sound, but nothing worked.
I called down to guest services, and they brought up a card to another room, and I took my belongs up a floor and tried the new digs.
The next day, the front office manager comp’d my room, and provided a free breakfast! Throughout the whole stay everyone was friendly, accommodating, and showed real concern for my comfort.
Difficult situations happen in every business, and structural issues often don’t show up until unusual circumstances (like a big storm) force them to our attention. At times like these the leadership and staff response makes all the difference. Kudos to Chris and the Sheraton staff for the professional way in which they handled my stay.