Ratings based on 450 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from West Yorkshire
Great hotel handy for M5 and M42Posted Jun 24, 2017
Pros: The accessibility and short distance from motorways make it useful to travellers from both ends of the country. The comfort and cleanliness of the ro
Cons: The £5 per day charge for parking could be removed as the hotel does not seem to be near a town centre so shouldn't be abused by non-staying guests.
Location: We find the location good as a half-way stop when travelling south from Yorkshire so haven't really looked for things to do in the area. However, my
After a problem with the booking by Expedia which took well over an hour to sort out we had a great stay in a lovely room overlooking the garden. The manager, Richard and Mike on reception couldn't do enough for us to sort out the problem and make our stay comfortable. The rooms are spacious and spotless, the communal areas were clean and comfortable ideal for groups of people or couples meeting up. The garden area was lovely for our family meet-up when 20 of us came together and were able to enjoy lunch and drinks in the sunshine attended to by the capable bar staff. The restaurant food was very good and reasonably varied to suit all tastes. The breakfast buffet was to be commended with such a great choice of food and all the staff we had contact with were friendly and helpful. The pool was clean and a great size, the only downside was communal changing for each gender. Although I didn't use the gym my son said it looked well equipped and was certainly in regular use.
by A verified traveler from Kirkcudbrighshire
Over RatedPosted Jun 23, 2017
Pros: Staff member: Luke
Cons: it's crying out for a major renovation, as the rooms are poorly maintained; change the mattresses!
Location: no restaurants within walking distance sadly.
I dire need of complete room renovation; beds awful, walls dirty and wallpaper peeling, and bad maintenance throughout; no air con either. Food was well below par; chips were what looked like left overs and half broken then refried!! From the website it does look appealing, but you're in for a major disappointment as we found! Credit to Luke, who tried to rectify things as best he could!
for Everyoneby A verified traveler from Dorset
Excellent valuePosted May 23, 2017
Spacious comfortable room, helpful staff. good food - a very pleasant stay! And the weekend rates made it excellent value. We will definitely stay again!
by A verified traveler from Middle East
Good LocationPosted May 1, 2017
Cons: Change the brand, two star operators in what could be a four star facility.
Having stayed at the hotel previously when it was a Hilton hotel I was disappointed on my return with the overall experience. After an overnight flight I arrived at midday to freshen up for a meeting, I was charged £30.00 for early check in. Car parking was an additional £5.00 and the free Internet was 20 minutes! . Staff on Reception and especially in the Bar were unfriendly adding to the overall experience. When all the ingredients are there it is a shame that hotel policies and lack of customer service spoil the stay. This hotel has an ideal location and not much in the way of local competition and yet I would seriously think twice before revisiting, great shame.
for Everyoneby A verified traveler from north east
LovelyPosted Apr 29, 2017
Nothing was a bother thank you very nice hotel Great home and very good say
for Everyoneby A verified traveler from cornwall
Convenient for everywherePosted Apr 18, 2017
Pros: Situation ideal for motorway But not with traffic noise Hotel staff very helpful
Cons: Please include parking and wifi in price. although the price per night is excellent. I would have preferred Free parking and room wifi included
Location: Location perfect
Superb hotel. Ideally situated For anywhere. Exceptional staff
for Everyoneby A verified traveler from herts
room beds were not as expected,Posted Apr 3, 2017
Cons: give customers rooms they request
have had twin beds before but told the bedroom booked for our stay of 2 single bed with a settee would be ok we did not need or use the settee
Posted Mar 28, 2017 on Hotels
Check In needs thinking aboutPosted Mar 28, 2017 on Hotels
Comfortable, as the rooms are still reminiscent of the Hilton Hotels, who were the previous owners. The only criticism I would have is that the food and drinks are overpriced and the check-in and out is dreadful if you catch it at peak times (up to 25 minutes I have waited before!)
Posted Mar 26, 2017 on Hotels