Breakfast and dinner served, British cuisine
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Reviews of Holiday Inn Birmingham Bromsgrove, an IHG Hotel

4 out of 5
Holiday Inn Birmingham Bromsgrove, an IHG Hotel
Kidderminster Road, Worcestershire, Bromsgrove, England

Reviews

7.8

Good

Rating 10 - Excellent. 273 out of 780 reviews" "
Rating 8 - Good. 285 out of 780 reviews" "
Rating 6 - Okay. 118 out of 780 reviews" "
Rating 4 - Poor. 64 out of 780 reviews" "
Rating 2 - Terrible. 40 out of 780 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Heather

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this hotel many times however when booking I was not informed that the hotel was under refurbishment. II have to admit it is looking much better than my last visit. That is the only reason I have scored the area around the property as a 2 star
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top stay room was a little cold but a simple re guest and a heater was bought up to the room immediately and first class breakfast all in all a nice and very pleasant change
Stayed 1 night in Mar 2024

8/10 Good

Tina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing stay but had to have room Service due to restaurant not being dog friendly
Stayed 1 night in Feb 2024

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Still looks and feels a little tired around the edges. But it is convenient for us, and the staff are always excellent.
Stayed 1 night in Dec 2023

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception was, good, room comfort was good, a pity that the restaurant experience was bad. I've been given an uncleaned table, waited ages to order, paid £7.85 for a small glass of poor house merlot (over-priced), got the bill printed on an A4 sheet... quite poor service. Food was good though.
Stayed 1 night in Jan 2024

8/10 Good

Gareth

Traveled with family
Good stay
Staff very friendly. Pool and gym good quality
Stayed 1 night in Jan 2024

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent Stay
Room was clean, looked recently updated. Room service was good. Met all expectations eveb though renovations were ongoing
Stayed 1 night in Jan 2024

10/10 Excellent

Gemma

Stayed 1 night in Dec 2023

4/10 Poor

Kulwant

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Jacuzzi wasn’t working
I was very disappointed the hot tub wasn’t working on our second day. The only reason I chose this hotel was for the spa facility as I have health issues that are eased when I sit in a jacuzzi. Other than that it was a pleasant stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pond crazy penny wise
Staff are brilliant. Smiling faces, offers of assistance brilliant service from start to finish. We did have two minor complaints though. Our bedroom was like a sauna when we arrived, and that is not an exaggeration. First thing we had to do was to turn off all the heating. Turn on the air conditioner to cold and open the windows. Breakfast was delicious with plenty of choice. However the fruit juices had been watered down so there was more water than juice. Perhaps if they were a bit more savvy on their heating the money they saved could be spent on full strength fruit juices
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, conveniently located, staff were all welcoming and professional. Slightly disappointed that restaurant wasn’t open in the evening. We ate in the bar, but tables a bit too small for dining.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

gwendolyn

Stayed 1 night in Dec 2023

6/10 Okay

michael

Stayed 1 night in Dec 2023

6/10 Okay

Geoffrey

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
All good :)
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

8/10 Good

Roger

Stayed 1 night in Dec 2023

6/10 Okay

Nathan

Disliked: Cleanliness
Smelly
The corridor absolutely stunk of a cheesy smell and there was still trays of glasses outside the room when we checked in.
Stayed 1 night in Dec 2023

2/10 Terrible

Judith

Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay.
Stayed 1 night in Nov 2023

8/10 Good

Nik

Business traveler
Liked: Cleanliness, staff & service
Welcoming staff at reception and well organised. Inside the hotel is vastly better than outside. Comfortable bed and and clean room. Perfect for an overnight stay. Thank you for good service. Nik
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dave

Stayed 1 night in Nov 2023

2/10 Terrible

Richard

Stayed 1 night in Nov 2023

10/10 Excellent

Lucy R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Carlton

Stayed 1 night in Nov 2023

10/10 Excellent

NGA YING

Stayed 3 nights in Nov 2023

6/10 Okay

Caroline

Business traveler
Disliked: Room comfort
Ok hotel to stay in. Some areas being improved. Little staff on but those that were were very helpful . Food good. Room was cold. Would I stay again. Yes.
Stayed 1 night in Nov 2023

8/10 Good

Kieran

Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Stayed 2 nights in Oct 2023

8/10 Good

Robert

Stayed 1 night in Oct 2023

6/10 Okay

phillipa

Liked: Cleanliness, staff & service, room comfort
overnight stay
Stayed 1 night in Oct 2023

10/10 Excellent

Andrzej

Stayed 1 night in Oct 2023

10/10 Excellent

Darcey

Stayed 1 night in Sep 2023

8/10 Good

Jon-Paul

Stayed 1 night in Sep 2023

10/10 Excellent

Kayleigh

Stayed 1 night in Sep 2023

10/10 Excellent

Abby

Stayed 2 nights in Sep 2023

4/10 Poor

Peter

Stayed 1 night in Sep 2023

2/10 Terrible

Jade

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Appalling
We were advised on the day of our stay there was no leisure facilities and no aircon, reassured there would be a refund for the aircon (which my friend received immediately but I had to go through hotels.com due to paying in advance) still have not received this. We received uneditable meals which had to be returned (and weren’t charged) appalling service throughout and thereafter as still ongoing!
Stayed 1 night in Aug 2023

10/10 Excellent

a

Stayed 1 night in Aug 2023

10/10 Excellent

Henry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a night with my wife and two kids. Lovely staff (thanks Enika!), spacious rooms, and newly refurbished. The pool is on the smaller side but perfect for a splash around with the kids. Breakfast is absolutely top-notch. The rooms are newly refurbished, which means a few minor glitches are getting ironed out (e.g. lovely smart TVs just installed but not yet configured), but I imagine that'll happen soon. A great place to stay!
Stayed 1 night in Aug 2023

8/10 Good

Robert

Stayed 1 night in Aug 2023

6/10 Okay

Yvonne

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Grace

Stayed 1 night in Aug 2023