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Reviews of The Abbey Great Malvern

4 out of 5
The Abbey Great Malvern
Abbey Road, Worcestershire, Malvern, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 337 out of 764 reviews" "
Rating 8 - Good. 306 out of 764 reviews" "
Rating 6 - Okay. 82 out of 764 reviews" "
Rating 4 - Poor. 31 out of 764 reviews" "
Rating 2 - Terrible. 8 out of 764 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Considerate and helpful staff.
Stayed 2 nights in Apr 2024
Response from LD on Apr 17, 2024
Dear RitaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are delighted you had a lovely stay and that the team provided excellent service that was friendly, considerate and helpful.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

6/10 Okay

Ambrose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent setting . BUT For 80 year olds a bit challenging.
Stayed 1 night in Apr 2024
Response from LD on Apr 8, 2024
Dear AmbroseThank you for taking the time to review The Abbey.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location close to the town centre and Malvern Theatre, whilst also being close to the wonderful, Malvern Hills.We are sorry that the hotels layout was a bit challenging for an 80 year old.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future occasion.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and spacious and very clean. Staff were very courteous and the location of the hotel was close to the local restaurants and amenities.
Stayed 1 night in Apr 2024
Response from LD on Apr 4, 2024
Dear GeorgeThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the town centre, close to the theatre and restaurants whilst also being close to the Malvern Hills, the scenery is stunning.We are thrilled that we provided very clean, spacious accommodation with courteous, friendly service.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

4/10 Poor

Bryan

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Our room overlooked the cocktail bar next door which kept us awake until 11.30, and some sort of concrete building in the other windows. The room was tired, but worst of all was when we went to breakfast, there were dogs in the restaurant. For me this is incredibly unhygienic. As a retired forensic investigator I know only too well what people are breathing in when dogs are in an inside venue, and believe me, it really isn't pleasant. Will not be returning under any circumstances. Standards have fell sharply to what it once was.
Stayed 1 night in Mar 2024
Response from Zalene Fieberg on Apr 2, 2024
Dear Mr Catchpole, thank you for taking the time to review our hotel and your recent stay. It is unfortunate to read that you were disturbed by the neighboring business. We were unaware that an event was taking place prior to your arrival as they are closed on a Sunday. I am aware that we did offer to move your room and this was declined. I can appreciate that this would have been an inconvenience for you. Our hotel does accept dogs, however they are not allowed in any of our food and beverage outlets. We do however allow service dogs in these areas as they need to accompany the guest/owner. I am sorry to read that you will not return to our hotel in the near future. I do hope that you will reconsider and if you do, please do not hesitate to get in touch with me directly. Kind regards, Zalene Fieberg

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old hotel in the centre of Great Malvern suited all our needs perfectly.
Stayed 2 nights in Mar 2024
Response from Zalene Fieberg on Apr 2, 2024
Dear Sarah, thank you for awarding us a top score! I am delighted that we were able to meet all your needs.

10/10 Excellent

Helena

Stayed 1 night in Mar 2024
Response from LD on Mar 26, 2024
Dear HelenaThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team

8/10 Good

Chris

Liked: Property conditions & facilities
Great for the theatre but need to ask for soft pillows from reception next time we stay!
Stayed 1 night in Feb 2024
Response from LD on Mar 26, 2024
Dear ChrisThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.We are pleased that the hotel was perfectly located for your trip to the theatre.Belatedly, we can only apologise that you were disappointed with the pillows provided.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a convenient location for the theatres and restaurants in the town centre. We had a comfortable room, though I had to pay extra to upgrade my room when the step free access room I had requested wasn’t available. Staff were helpful and polite. There was a good choice of breakfast items on the buffet.
Stayed 1 night in Feb 2024
Response from LD on Feb 28, 2024
Dear SarahThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.Belatedly, we can only apologise that the room which you had initially requested was not available and that you had to pay to upgrade, this is most unusual.We are thrilled that you enjoyed and appreciated our location, close to the theatre and town centre and that you found the team polite and helpful.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We've stayed before, and will stay again!!
We have stayed here a few times over many years and its a beautiful hotel. The rooms are meticulously cared for and presented and the staff are fantastic! The breakfasts were wonderful, a full range of food being available. This time our room was rather cold, in spite of the radiator being on full blast, but staff brought us an extra plug in and we were toasty! Well be here again!
Stayed 1 night in Jan 2024
Response from LD on Jan 18, 2024
Dear GillianThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback and we are sorry that on this occasion you were a bit cold, however we are pleased that we provided another heater and that you became “toasty”.We love welcoming back our returning guests and we are thrilled that you describe us as a beautiful hotel, with fantastic staff and a wonderful breakfast.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future visit.On behalf of all the team we would like to wish you a happy and healthy New Year.Kind regardsSarova Hotels Customer Service Team

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the bathroom was a bit cold but the bedroom was warm
Stayed 1 night in Jan 2024
Response from LD on Jan 18, 2024
Dear DavidThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback and we are sorry that on this occasion your bathroom was a bit cold, however, we are pleased that your bedroom was warm.We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to us again on a future visit.On behalf of all the team we would like to wish you a happy and healthy New Year.Kind regardsSarova Hotels Customer Service Team

8/10 Good

Stuart

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from LD on Jan 18, 2024
Dear StuartThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope you will consider returning to one of our properties on a future occasion.On behalf of all the team we would like to wish you a happy & healthy New Year.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from LD on Jan 18, 2024
Dear DavidThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope you will consider returning to one of our properties on a future occasion.On behalf of all the team we would like to wish you a happy & healthy New Year.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

ROSEMARY, Birmingham

Stayed 1 night in Dec 2023
Response from LD on Jan 4, 2024
Dear RosemaryThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to us again on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from LD on Jan 4, 2024
Dear JonathanThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.We hope you will consider returning to us on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from LD on Nov 17, 2023
Dear PeterThank you for taking the time to review The Abbey Hotel.We are pleased that you stay was a mainly positive experience.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from LD on Nov 17, 2023
Dear MichaelThank you for taking the time to review The Abbey Hotel.We are pleased that you stay was a mainly positive experience, thank you for your extremely detailed feedback regarding your stay. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 Good

Jonathan, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A unique property and beautifully situated. The room was a bit dissappointing - not worthy of the grand facility and for relatively little investment could be much nicer than they are. I hope there's an upgrade planned without turning the place into an 800 quid a night palace. The breakfast was very good, staff were nice, and overall I'd certainly stay here agin.
Stayed 1 night in Oct 2023
Response from LD on Nov 9, 2023
Dear JonathanThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback, we are sorry that you were disappointed with your accommodation.However, we are pleased that you liked the unique property, enjoyed our buffet breakfast and found the team nice and helpful.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regards Sarova Hotels Customer Service Team

10/10 Excellent

RE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from LD on Nov 9, 2023
Dear REThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Koltouch

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from LD on Nov 9, 2023
Dear KollouchThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay. Staff were friendly, helpful and efficient. Food was good and the bar well stocked. It's an old building so some aspects were a little tired. But, overall, everything was clean and tidy.
Stayed 1 night in Nov 2023
Response from LD on Nov 9, 2023
Dear StevenThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience. We are sorry that some aspects of the hotel were a little tired.Thank you for your lovely feedback regarding the friendly, helpful, efficient service and great food.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Vicki

Stayed 1 night in Oct 2023
Response from LD on Nov 9, 2023
Dear VickiThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and enjoyable stay
Comfortable 1 night stay. Helpful staff. Good evening dinner and breakfast. Overall ver satisfied
Stayed 1 night in Oct 2023
Response from LD on Oct 31, 2023
Dear MichaelThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that we provided comfortable accommodation with a good evening dinner and enjoyable buffet breakfast. Overall we are pleased you were satisfied with your stay.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service

6/10 Okay

James

Traveled with family
Disliked: Cleanliness, staff & service
It was Ok
Stayed 1 night in Aug 2023
Response from LD on Oct 31, 2023
Dear JamesThank you for taking the time to review The Abbey Hotel.We are sorry for the shortfalls which you experienced.We hope that the positive aspects of your stay out weigh the negative and that you will consider returning to one of our properties again in the future.Kind regards Sarova Hotels Customer Service Team

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely appointed. Convenient for the town centre.
Stayed 2 nights in Oct 2023
Response from LD on Oct 17, 2023
Dear RandallThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are delighted that you describe us the hotel as nicely appointed and convenient for the town centre.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

6/10 Okay

Verified traveler

Liked: Cleanliness
Poor breakfast
Check-in was good, we had arrived at lunchtime and our room was ready. As we had to leave early the following morning, we arranged to have breakfast at 7.30am as soon as the breakfast room opened. Everything is self service, which is fine, however the majority of the “HOT” buffet items were COLD! Pretty poor when this is the start of service!!
Stayed 1 night in Oct 2023
Response from LD on Oct 17, 2023
Dear GuestThank you for taking the time to review the hotel.It is always disappointing to receive negative feedback, we are sorry that you did not enjoy your recent stay, particularly breakfast which was cold.Customer feedback is important to us as we use it to measure our strengths and weaknesses, where appropriate remedial action is implemented.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Alistair

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from LD on Oct 17, 2023
Dear AlistairThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

2/10 Terrible

James

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from LD on Oct 17, 2023
Dear JamesThank you for taking the time to review the hotel.It is always disappointing to receive negative feedback, we are sorry that you did not enjoy your recent stay.Customer feedback is important to us as we use it to measure our strengths and weaknesses, where appropriate remedial action is implemented.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from LD on Oct 17, 2023
Dear ShaunThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LD on Oct 5, 2023
Dear KeithThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

6/10 Okay

Samantha

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Room was very dated, only 2 coffees left in room no welcome biscuits on first day, one packet the second. I know this isn’t a lot but the small things make a difference. Room was very dated.
Stayed 1 night in Sep 2023
Response from LD on Oct 5, 2023
Dear SamanthaThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback, we are sorry that so you were disappointed with the décor of the hotel and the lack of provisions on the hospitality tray.Overall we wish you had a more positive experience whilst being our guest.Kind regards Sarova Hotels Customer Service Team

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from manager
Stayed 1 night in Sep 2023
Response from LD on Oct 5, 2023
Dear ElizabethThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We are thrilled that the manager provided excellent service.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from LD on Oct 5, 2023
Dear ThomasThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LD on Oct 5, 2023
Dear WilliamThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whats not to like
Second time we have stayed here now.. and have already booked a return stay in December. This hotel and the staff there are excellent. Whats not to like.
Stayed 1 night in Sep 2023
Response from LD on Oct 5, 2023
Dear GuestsThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Thank you for your lovely feedback, regarding the excellent service.We want all of our guests to have a positive experience and to wish to return, we are already looking forward to welcoming you back in December.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of course the older properties you need to know about on rooms and bedrooms etc But the area in Malvern is excellent and minute walk to cafe etc We meet up there as central U.K. and walked everywhere up the Malvern Hills. Very easy to walk thou Breakfast and evening food in abbey is good for us all. Then Sunday went to abbey cathedral Relaxing weekend and place to stay
Stayed 2 nights in Sep 2023
Response from LD on Oct 5, 2023
Dear PatrickThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased you loved the hotels location and that you had a relaxing weekend enjoying the local area and getting some fresh Malvern air.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Robert

Traveled with family
Liked: Amenities
The architecture of the building has been preserved but the bedrooms are modern. The gardens are immaculately maintained.
Stayed 2 nights in Sep 2023
Response from LD on Oct 5, 2023
Dear RobertThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased you loved the building, appreciated the immaculate gardens and found our bedrooms modern.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 Good

Alison

Liked: Cleanliness, staff & service
The hotel is in an old building. Some of the decor is outdated and needs modernising, but it is clean and comfortable and the staff are polite and helpful.
Stayed 2 nights in Sep 2023
Response from LD on Oct 5, 2023
Dear AlisonThank you for taking the time to review The Abbey Hotel.It is always disappointing to receive negative feedback, we are sorry that so found some of the décor dated and in need of modernisation.However, we are pleased that you found the hotel clean and comfortable and the staff were polite and helpful.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from LD on Oct 5, 2023
Dear SimonThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Sheikh Abbas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. The staff are attentive and very helpful. Enjoyed their drinks and dinner service.
Stayed 1 night in Sep 2023
Response from LD on Sep 14, 2023
Dear SheikhThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that we provided excellent, attentive service and that you enjoyed their drink and dinner service.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

2/10 Terrible

Paul

Stayed 1 night in Aug 2023
Response from LD on Aug 30, 2023
Dear PaulThank you for taking the time to review the hotel.We are sorry that on this occasion your stay failed to meet your expectations. Thank you for sharing your feedback.We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

6/10 Okay

Timothy

Traveled with partner, Traveled with pets
Standard rooms were £70, we upgraded to the best available option on Expedia (think it was an exec) we were expecting a nice room for £180 for one night but it was very basic. We were disappointed after having splashed out. Other than that, we didn’t see much of the hotel as there was a wedding on and dogs aren’t allowed in any common areas anyway. The area is lovely though, good location and very good breakfast.
Stayed 1 night in Aug 2023
Response from LD on Aug 30, 2023
Dear TimothyThank you for taking the time to review the hotel.We are sorry that on this occasion your stay failed to meet your expectations. We are sorry that despite paying for an upgrade into a higher bedroom category, you were disappointed. Thank you for sharing your constructive feedback.We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Clean. Nice staff. Only slight area not 5 star was the internet connection. Ok but a bit patchy.
Stayed 1 night in Aug 2023
Response from LD on Aug 30, 2023
Dear LouiseThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are thrilled that you loved our location, describe the hotel as clean and found the team nice and friendly.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

8/10 Good

Jian-Guo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fine and the walk on the Worcestershire Beacon is enjoyable.
Stayed 1 night in Aug 2023
Response from LD on Aug 30, 2023
Dear Jian-GuoThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a positive experience.We are pleased that you enjoyed your walk on the Worcestershire Beacon.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was too hot & stuffy and the bed uncomfortable, so had a terrible nights sleep.
Stayed 1 night in Aug 2023
Response from LD on Aug 30, 2023
Dear StephenThank you for taking the time to review the hotel.We are sorry that on this occasion your stay failed to meet your expectations. Thank you for sharing your feedback.We ae sorry that your bedroom was hot and stuffy, and that your bed was uncomfortable.We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

6/10 Okay

Simon

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was OK and the staff did their best, but the small details were shabby e.g. the key cards didn't work, out credit card details weren't registered (despite entering them at the e-check in) so couldn't charge to the room, the safe didn't work locking us out after we'd entered a code, the shower was underpowered and we had to request new towels instead of getting housekeeping. So nice enough, great location but didn't feel particularly welcome
Stayed 3 nights in Aug 2023
Response from LD on Aug 30, 2023
Dear SimonThank you for taking the time to review the hotel.We are sorry that on this occasion your stay failed to meet your expectations. Thank you for detailing all of the shortfalls you experienced. We can confirm that your comments have been shared with the General Manager and Operations team.Thank you for your positive comments regarding the great location.We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from LD on Aug 8, 2023
Dear DawnThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

6/10 Okay

Keith

Stayed 2 nights in Jul 2023
Response from LD on Aug 8, 2023
Dear KeithThank you for taking the time to review The Abbey Hotel.We are sorry for the shortfalls which you experienced.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regards Sarova Hotels Customer Service Team

10/10 Excellent

Kezi

Stayed 2 nights in Jul 2023
Response from LD on Aug 8, 2023
Dear KeziThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views, lovely hotel. Lokking forward to visiting again
Stayed 3 nights in Jul 2023
Response from LD on Aug 8, 2023
Dear KevinThank you for taking the time to review The Abbey Hotel.We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score. Thank you for your lovely feedback regarding the fantastic views.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

6/10 Okay

katherine

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pleasant enough
Stayed 3 nights in Jul 2023
Response from LD on Aug 8, 2023
Dear KatherineThank you for taking the time to review The Sir Christopher Wren Hotel.We are sorry for the shortfalls which you experienced.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regards Sarova Hotels Customer Service Team