Fantastic Flyford food - but it ends there
Posted May 18, 2011 on Hotels
When we stayed at the Flyford Arms we were not even asked if we enjoyed our stay, so here is my review.
We booked a twin and on arrival were put in a double. It was up two flights of steep stairs. My wife is pregnant so not ideal. We had booked a twin deliberately. Not a good start. Although they did help take our bags to the room.
There was only a small shower in the bathroom. The only sink was tiny in the actual bedroom and only had a cold tap! The lock on the door was faulty and had to be shown the ‘knack’ of using it. The lighting system confusing and we often found ourselves in the dark. I had to go down the stairs 3 times to find management for different issues. They eventually admitted their mistake over the rooms - but had not come and got us to tell us that, only when I complained.
Our new room was far superior, the twin had lovely, quite warranting the 4-star Hotel rating they had given themselves. However, the toilet paper was the cheapest you can buy and there was not enough hot water to fill the bath (we assume there was an immersion heater – but were not told this!). If I could of hung up my clothes on the four coat hangers for two people, there was only one robe provided.
The room itself was quite nice, but was absolutely freezing. We were uncomfortable and actually lost sleep in somewhere we'd paid to stay. We asked the next day how to turn the heating on. We were told the landlord would visit us, He did not, they just turned the radiators on. Great. They were then turned off at night again -freezing!
The door to the room was like it was off a garden fence, offering very little privacy and the window above it meant that if someone turned on the hall light it would light up your room.
The complimentary small bottles of water was very suspect. My wife opened it and there were already broken seals on both bottles. The water stale and off, luckily she noticed before drinking it – just to remind you she is pregnant. When leaving we saw a larger bottle of water outside a room that was being turned-over.
The food was good. Excellent in fact. However, the breakfast was not included in the price and how it worked was not explained either when we came down for it. So we were waved towards cereal and orange juice – was it complimentary? We still don’t know. I had to ask for a menu, on which a small glass of orange juice was £1.95!
I would recommend eating here, just not staying here. We were not even given the chance to give feedback, on paper or verbally. I would of liked to have given feedback.