- Disliked: Cleanliness, staff & service
Room was freezing, a dirty old blind with no curtains. We were evacuated in the pouring rain as the lift didn’t work and smoke was coming out of it. They offered us free food and drink outside, then changed their mind giving us one free drink and charging us for the snacks, Extension leads plugged in on the floor, shower dropped out so slow, dirty bath mat. No offer to carry our luggage to the third floor.