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Response from Nicole, General Manager on Feb 3, 2024
Thank you, Travis. We appreciate your feed back and value your opinions. All of our staff strive at doing great to accommodate our guest and make our guests feel right at home, Thank you for choosing to stay with us, we hope to see you again in the future!
Response from Nicole, General Manager on Jan 3, 2024
We are glad you enjoyed your stay with us here at Comfort Suites and Worthington Event Center, Thank you for the rating! As always, we hope you return in the future to enjoy another great stay with us!
Response from Nicole, General Manager on Jan 3, 2024
On behalf of the entire staff, it is my apologies that we did not meet your expectations during your stay, as always we welcome any type of feedback to try an improve our guest relations. If you could further more let us know what we could have done better to make your stay a great experience, feel free to contact us!
It was clean, quiet, and very comfortable place to stay. A little spendy, but well worth every penny!
Suzanna
Stayed 2 nights in Dec 2023
Response from Nicole, General Manager on Jan 3, 2024
Thank you so much for the kind words! We enjoyed having you as a guest, we are always welcome to any guest input of what we can do to better our guests stay! Hope you had a Merry Christmas, and have a great New Year!
We visit Worthington a few times each year and have seen a marked decline in this facility. The hot tub has been “out of order” for our last few visits (over more than a year). The chairs in the breakfast area are filthy and the seat cushions nearly worn through. No fruit juice available in breakfast area.
Laurita
Stayed 1 night in Nov 2023
Response from Nicole, General Manager on Dec 18, 2023
Dear Laurita,It is my apologies you were not fully satisfied with your stay. Your input is very important to us! We are currently under new management, and working very hard to get everything back up to our guests expectations! Some of these things are timely fixes and will be addressed as soon as we can get them taken care of! We hope in the future we can count on a return visit from you, under a better experience! Thank you as always for being a loyal guest to us! We strive to make sure your stay is always a wonderful experience!
I was exhausted traveling with kids at the end of our roadtrip. Staff was excellent, got us in the perfect room. Just what a tired family needed. Perfect stop
Verified traveler
Stayed 1 night in Oct 2023
10/10 Excellent
Carol
Oct 28, 2023
Carol
Stayed 3 nights in Oct 2023
Response from Nicole, General Manager on Dec 18, 2023
We are very appreciative of your review! We strive to make a lasting impression with our guests and want them to have the best stay when they visit us here at Comfort Suites, we hope to see you again in the future!
Our stay was good. The first room we were put in wasn't clean but the front desk staff was very receptive, apologetic, and kind about the situation. They promptly moved us a too a clean and comfy room. I was a bit disappointed that the hot tub was closed for maintenance but that's nobody's fault. The pool was warm and the breakfast was great! We would stay there again.
The hot tub was out of commission while we visited. The rooms were clean and the breakfast was awesome! The kids loved the pool. The small drink shop was convenient.
The hotel room and facility were clean, the staff was courteous and the late night drink/snack options came in handy. Highly recommend this hotel over all others in yhe area.
There was mold in the bathroom, hair on the bathroom floor, garbage behind the refrigerator, stains on the curtains, the furniture was pretty beat up , screw heads showing on the wall plaster.the toilet seat was chipped, the mirror didn’t work while plugged in (extra vanity mirror). I have photos. One cart to haul luggage to our rooms at checkin which was after 10pm
Brandee
Stayed 3 nights in Aug 2023
6/10 Okay
Sally
Traveled with family
Aug 27, 2023
The shower set up was weird - required you to get all the way in to turn it on, no way to avoid the cold water initially. Check in was a bit slow and hot tub was not working. The room had a stuffy musty smell. Overall average place to stay for a night.
Our room was clean & quiet.
On Sunday morning there was no coffee available. We checked several times between 7:00 & 8:00. We finally gave up & checked out.