Presidential Suite, 1 King Bed | View from room

Reviews of Hilton Wuhan Optics Valley

4.5 out of 5
Hilton Wuhan Optics Valley
9 Chunhe Road, Huashan Eco City East, Wuhan, Hubei

Reviews

9.0

Wonderful

Rating 10 - Excellent. 43 out of 71 reviews" "
Rating 8 - Good. 17 out of 71 reviews" "
Rating 6 - Okay. 9 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mingfei

Liked: Cleanliness, staff & service
Not worth the price. The amenites and rooms are kind of old. I stayed over the weekend and it was full of screaming kids. Breakfast dining was chaotic and lack of management. I don't recommend this place if you are looking for a quiet, relaxing getaway
Stayed 2 nights in Aug 2023
Response from Lucine on Sep 22, 2023
Dear Guest, thank you for staying at the Hilton Wuhan Optics Valley for your recent visit and taking the time to leave a comment on Expedia. At the Hilton Wuhan Optics Valley take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order that we may maintain or improve our services and facilities. We are deeply sorry for not bringing you a quiet and relaxing stay experience. If you have the opportunity to stay again, we are willing to provide you with personalized check-in services and only want to bring you a satisfactory holiday experience. Wish you a happy life!

10/10 Excellent

Bharathi

Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - child enjoyed the pools and we all enjoyed the food!
Stayed 2 nights in Jul 2021

6/10 Okay

Jeremy

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs was excellent, except the location I not convenience walkable to any shopping center.
Stayed 3 nights in Dec 2019

10/10 Excellent

Wai King

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. We really enjoy
Stayed 4 nights in Nov 2019

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This is a really nice place. It is far from downtown, but the grounds are very nice and the hotel is very well designed.
Stayed 1 night in Oct 2019
Response from Lucine on Nov 7, 2019
Dear Jonathan, Just wanted to thank you for your recent stay here at Hilton Wuhan Optics Valley! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

Kanit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2019
Response from Lucine on Nov 7, 2019
Dear Kanit, Just wanted to thank you for your recent stay here at Hilton Wuhan Optics Valley! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

8/10 Good

Emilie Hoi Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was good, except for the shuttle bus that was not picking up at the designated location, and I ended up standing on the street for 30 mins.
Stayed 3 nights in Aug 2019
Response from Marcom on Nov 7, 2019
Dear Guest, Just wanted to thank you for your recent stay here at Hilton Wuhan Optics Valley! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

Ligya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent one night get away
My experience at this establishment was fantastic! I booked for a one night romantic getaway for my husband and I. The service was excellent from Michael Liu and also the food in the executive lounge area was top notch! Thank you for the excellent service, we will be back for sure!
Stayed 1 night in Mar 2019
Response from Yuli Xiao on Apr 18, 2019
Thank you so much for choosing Hilton Wuhan Optics Valley and share your experience with us. I am delighted to learn that you enjoyed the stay with us and your kind compliments regarding our service are much appreciated. We look forward to welcoming you back to Hilton Wuhan Optics Valley in the near future.

10/10 Excellent

Ligya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent one night get away
My experience at this establishment was fantastic! I booked for a one night romantic getaway for my husband and I. The service was excellent from Michael Liu and also the food in the executive lounge area was top notch! Thank you for the excellent service, we will be back for sure!
Stayed 1 night in Mar 2019
Response from Yuli Xiao on Apr 18, 2019
Thank you for your stay at Hilton Wuhan Optics Valley. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Eve, Arizona and California

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and appointments. Only concern is one elevator to service the rooms.
Stayed 1 night in Oct 2018
Response from Lucine on Nov 7, 2019
Dear Guest, Just wanted to thank you for your recent stay here at Hilton Wuhan Optics Valley! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Ruby

Liked: Cleanliness, staff & service, room comfort
This hotel is appropriate for company meetings and holidays for Chinese families--Chinese, because if you have a choice of regions and countries, there's no reason to go to Wuhan. The hotel is a 30-minute cab ride from the nearest subway and an hour from the airport and Wuhan downtown. Facilities are nice but in poor repair. Good food.
Stayed 2 nights in Oct 2018
Response from Marcom on Nov 7, 2019
Dear Guest, Just wanted to thank you for your recent stay here at Hilton Wuhan Optics Valley! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

Guy

Very nice hotel
Everything was good! Rooms, food, grounds and pool. Although i didnt use pool. A little bit high price for location
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect family vacation place
This hotel is one of the best family friendly facility in Wuhan. It’s located in an isolated area but the hotel has everything you need for a comfortable vacation or a weekend getaway. They have great buffet breakfast, several good restaurant, indoor and outdoor swimming pool, ping pong, golf simulator and several other indoor activities, which is great for summer. The staff are all well trained. They’re very polite and always happy to help. We had a great time there and will certainly come back!
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderland
Great resort hotel with nice views and all facilities to relax!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Wonderful garden by the lake! One can fully enjoy from the balcony too !

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden hotel by the lake
Great place for vocation!

8/10 Good

kail, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to the airport
A brand under Hilton , 20minutes drive way from wuhan Tianhe international airport. Very convenient to airport users. Hotel room is clean and tidy , however the corridor is a bit noisy if you standing near the door 。
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but massive in size.
Very clean beautiful hotel but very large. Our room was very far from lobby entrance. Breakfast excellent. Staff great.
Response from Marketing & Communications Manager Aleen Wang on Feb 18, 2017
Dear Guest, Thank you for staying at the Hilton Wuhan Optics Valley for your recent visit and taking the time to leave a comment. Hilton Worldwide and all of us at the Hilton Wuhan Optics Valley take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order that we may maintain or improve our services and facilities. We are pleased to see that you have seemed to have had an overall enjoyable stay with us and thank you for your comments. The team and I, looking forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and value for money though a bit isolated with the city. Taxi is the only vehicle to reach the nearest public transport.
Response from Marketing & Communications Manager Aleen Wang on Feb 16, 2017
Dear Guest, Thank you for staying at the Hilton Wuhan Optics Valley for your recent visit and taking the time to leave a comment. Hilton Worldwide and all of us at the Hilton Wuhan Optics Valley take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order that we may maintain or improve our services and facilities. We are pleased to see that you have seemed to have an overall enjoyable stay with us and we will also strengthen the public transportation to resolve the arrival issue, thanks for your comments. The team and I, looking forward to welcoming you back soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too far away, should add more shuttle buses towards the city
Response from Aleen Marketing & Communications Manager on Oct 18, 2016
Dear Guest, Thank you for staying at the Hilton Wuhan Optics Valley for your recent visit and taking the time to leave a comment. Hilton Worldwide and all of us at the Hilton Wuhan Optics Valley take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order that we may maintain or improve our services and facilities. Regarding the problems you mentioned in your comments, we will definitely look into it. Sincerely sorry for any inconvenience. Meanwhile, I have already shared your feedback with my department heads and all of us will make an overall improvement with all-out effort. The team and I, look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sangeeta, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel facilities but extremely poor service
My friends and I loved the property despite being very far from any shopping or food district. The hotel is brand new and the rooms were excellent. The hotel is in front of a lake and therefore it very picturesque and peaceful We rented bikes from the hotel and rode along the lake. The breakfast buffet is excellent. We came to the hotel one night really hungry and we tried to order food from the 24 hour room service menu and it turns out that 5 of the dishes ( cklub sanwhcih and burger and 2 Asian dishes and dark chocolate mousse ) I wanted weren't there. When I asked the reason the junior staff said its sold out. I then asked for the manager who then told me taht the hotel is fully booked and therefore they are out of food. I was suprised at the fact that a five star hotel for which we pay top dollar for their services is unable to provide basic room service. Upon yelling I got what I wanted. My friends didnt get what they wanted too and they settled for pasta and noodles which they didnt want to eat. The following day my friend refused to pay for the food and the hotel manager knowing its completely the hotels fault didnt at first make any acknowledgement but again stated that the hotel is fully booked and they are ran out of ingredients. Finally after 20 mins of arguing they deducted the cost of the orange juice plus its service tax. This made the stay so unpleasant.

6/10 Okay

Andrew

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel great service
great hotel !!!

2/10 Terrible

Bo, new york

Liked: Cleanliness, room comfort
Disliked: Staff & service
ABSOLUTELY TRAP, I feel regretted to stay....
ABSOLUTELY WRONG location shown in hotels.com map view. In the map it's close to Donghu (East lake), and you just even walk 2 miles to Wuhan University. But its true location is close to Yanxi lake, tens of miles away from the urban area. "Located in Wuhan (Hongshan), Hilton Wuhan Optics Valley is a family-friendly hotel close to Wuhan University, Huazhong University of Science and Technology, and Huazhong Normal University." If you think 20 miles rural road without any public transportation is 'close to', I can only say 'good luck, guys!'. Very bad management with untrained people working here. Given such bad location, you feel ripped off by them. If you want a taxi, you need to pay extra since no taxi driver would come here. Lazy working staff is late at arranging the breakfast. They claim the breakfast starting from 6AM, but until 7AM I still found them 'busy' setting up the cold food just from the kitchen refrigerator. They claim the GYM is 24 hours. However, they are so creepy to save electricity bills by turning hall lights off... I would fall off the stairs given no any light. Be careful, boys! And their shuttle bus sounds nice, you would regret after you get aboard. It's like a junk car with all engine lights on, the windows can't be closed. You can imagine what I felt during this winter trip... Actually I found out the shuttle is indeed for their housekeeping maids since the hotel location is so far away from the public transportation...

8/10 Good

enjoy, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel.... a long way from anywhere
Beware of the location this hotel is a long way out of Wuhan. Taxis dont even know where it is. It is a lovely hotel though, very quiet (nothing else anywhere near it) and being only 6 months old is in fantastic condition. Our room booking for two adults covered breakfast but the staff seemed to think that it only covered one breakfast and wanted us to pay for the other....eventually they relented. I recommend buying breakfast with your room as there is nothing else anywhere near it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

ding

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境不错,毗邻严西湖,绿化超好,房间露台很棒
Stayed 1 night in Oct 2021

4/10 Poor

qingguo

Traveled with family
Liked: Room comfort
Stayed 1 night in Oct 2021
Response from Lucine on Oct 26, 2021
尊敬的宾客,感谢您选择入住武汉光谷希尔顿酒店,同时也感谢您给我们的评价,期待您的再次入住,祝您生活愉快!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错
环境不错,房间够大
Stayed 1 night in Nov 2020

6/10 Okay

JINHO

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 17 nights in Jun 2020

10/10 Excellent

JOONYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

10/10 Excellent

GWANG SEOK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
고급스런 친절함이 풍만한 호텔
고급스런 친절함과 한적함이 묻어있는 편안한 호텔입니다. 휴가 또는 출장 시 적극 추천합니다.
Stayed 4 nights in Jan 2020

10/10 Excellent

Anders E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Yitien

Liked: Cleanliness, property conditions & facilities, room comfort
環境舒適
飯店本身非常舒適,漂亮新穎環境很安靜,房間舒適寬敞睡床也很舒服,往外看綠色一片都是樹跟草非常心曠神怡,中餐廳的餐飲也很好吃。硬體很棒但人員感覺需要加強,check in跟check out都等了一下但明明旁邊有沒事做的櫃台人員,櫃台人員講話非常制式化完全沒微笑跟服務感覺就是公事公辦,這點作為五星級飯店比較可惜了點,還有房間電話壞了跟吹風機有問題,反應之後有處理但壞的東西也太多了吧...
Stayed 2 nights in Jul 2019

6/10 Okay

jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
亲子游环境超棒
总体还是很开心的 服务人员态度很亲切,周边风景也不错 床也很舒服,很好睡觉。就是结账的时候忘记算钱 回家了服务人员打电话让我微信转给她,让我有点差异。走的时候再三确认了,还是出了问题。个人觉得培训方面和岗上监督环节还可以再提升一些。从客户满意度上考虑,也是可以更人性化一些。例如,抹零或者给个代金券什么的,对酒店失职给客人带来不必要的麻烦表示歉意,虽然酒店硬性条件不错,也不要疏忽了软件建设,希望以后不要出这种问题了。
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
広々した部屋、ホテル全体もリゾートみたいに環境がとても素敵。 サービスも最高で、笑顔も素敵でした。
Stayed 3 nights in May 2019

8/10 Good

Jung-Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. High CP value.
Business trip might not be a perfect place but would recommend for family trip as the only disadvantage is not close to the street.
Stayed 1 night in Apr 2019
Response from Yuli on May 5, 2019
Thank you for your recent stay at Hilton Wuhan Optics Valley. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was very good stay for my family in this hotel.
Stayed 2 nights in Feb 2019
Response from Marcom on Nov 7, 2019
Dear Guest, Just wanted to thank you for your recent stay here at Hilton Wuhan Optics Valley! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

Byung Joon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of best hotel in Wuhan.
It’s very nice and comfortable hotel. Also nice for family trip.
Stayed 1 night in Dec 2018
Response from Marcom on Nov 7, 2019
Daer Guest, Just wanted to thank you for your recent stay here at Hilton Wuhan Optics Valley! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

TSUNGAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Chiang

環境優美/飯店格局大器
Stayed 2 nights in Aug 2018

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

TSUNGAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值破表!
CP值超高的酒店,讓出差商務之旅變渡假!
Stayed 1 night in May 2018