Front of property - evening/night

Reviews of Renaissance Wuhan

4.5 out of 5
Renaissance Wuhan
160 Xu Dong Avenue, Wuchang District, Wuhan, Hubei

Reviews

8.8

Excellent

Rating 10 - Excellent. 46 out of 96 reviews" "
Rating 8 - Good. 41 out of 96 reviews" "
Rating 6 - Okay. 6 out of 96 reviews" "
Rating 4 - Poor. 3 out of 96 reviews" "
Rating 2 - Terrible. 0 out of 96 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Chuan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Wui chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐不錯 多選擇
Stayed 1 night in Jan 2024

10/10 Excellent

Wui chun

Traveled with family and small children
Liked: Staff & service, amenities
早餐不錯,環境很乾淨。
Stayed 1 night in Jan 2024

10/10 Excellent

Huiping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfy room, elegant style. Staff are friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Yuhui

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean room, friendly staff, great service
Stayed 2 nights in Nov 2023

10/10 Excellent

HP

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to consider
Everything are comfort, recommend to stay
Stayed 1 night in Jul 2023
Response from Digital Marketing Manager Liz on Aug 17, 2023
Dear guests, thank you for choosing to stay at Renaissance Wuhan Hotel and for your valuable comments and feedback. Hotel is committed to providing quality service to its guests. Our ambassador will continue to work hard to focus on service and improve guest satisfaction. Thank you again for your stay and we look forward to see you again.

10/10 Excellent

Peijun

Stayed 1 night in Jun 2023
Response from Digital Marketing Manager Liz on Aug 17, 2023
Dear guests, thank you for choosing to stay at Renaissance Wuhan Hotel and for your valuable comments and feedback. Hotel is committed to providing quality service to its guests. Our ambassador will continue to work hard to focus on service and improve guest satisfaction. Thank you again for your stay and we look forward to see you again.

10/10 Excellent

Peijun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Digital Marketing Manager Liz on Aug 17, 2023
Dear guests, thank you for choosing to stay at Renaissance Wuhan Hotel and for your valuable comments and feedback. Hotel is committed to providing quality service to its guests. Our ambassador will continue to work hard to focus on service and improve guest satisfaction. Thank you again for your stay and we look forward to see you again.

10/10 Excellent

Heng

Stayed 4 nights in May 2023
Response from Digital Marketing Manager Liz on Aug 17, 2023
Dear guests, thank you for choosing to stay at Renaissance Wuhan Hotel and for your valuable comments and feedback. Hotel is committed to providing quality service to its guests. Our ambassador will continue to work hard to focus on service and improve guest satisfaction. Thank you again for your stay and we look forward to see you again.

10/10 Excellent

Peijun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Digital Marketing Manager Liz on Aug 17, 2023
Dear guests, thank you for choosing to stay at Renaissance Wuhan Hotel and for your valuable comments and feedback. Hotel is committed to providing quality service to its guests. Our ambassador will continue to work hard to focus on service and improve guest satisfaction. Thank you again for your stay and we look forward to see you again.

4/10 Poor

Verified traveler

Liked: Cleanliness
Big disappointment, please stay elsewhere
- Room was dated and not 100% clean. - Room service was disappointing. - The property is located in the middle of nowhere with a construction site next to it. - No warm welcome at check-on. - Concierge don't have solid info about the East Lake ('just tell the driver you want to go to East Lake, they all know where it is.'). - Ladies who work at the lounge are the only thing that was nice about my stay, but it's not good enough. Food at lounge was lukewarm, unrecognisable with heavy sauce, and lack of vegetarian option. I am a loyal customer of Renaissance but this one really let me down.
Stayed 2 nights in Mar 2019
Response from Digital Marketing Manager Liz on Aug 17, 2023
Dear guests, thank you for choosing to stay at Renaissance Wuhan Hotel and for your comments .Your feedback is very important to the hotel, hope you can call the hotel switchboard at any time, we are looking forward to further communication with you. Our ambassador will continue to work hard to focus on service and improve guest satisfaction. Thank you again for your feedback and look forward to your visit again.

6/10 Okay

Kok Boon

Disliked: Cleanliness, staff & service
I have requested a non-smoking room in my reservation but it turns up they have only smoking room for me. The manager do not offer any compensation or helps to solve the issue. Breakfast is good. Hotel already passed it good days and need renovations. Good location. They need to improve the hospitality
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but o erpriced for its city. And itsocation.
Stayed 1 night in Dec 2018

8/10 Good

adrien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay in Wuhan
Great hotel, easy check in, breakfast was delicious and rooms were spacious and comfortable. Would go back for sure!
Stayed 1 night in Mar 2018

6/10 Okay

andrew

Liked: Cleanliness
Disliked: Room comfort
Good location
Nice B’fast, nice room crevice, good location. Porter asked for tip, it’s not common in China. Room is quite dry and hot, you can’t adjust the air conditioner or open the window.

8/10 Good

Pascal

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

tim, new york city

Liked: Cleanliness, staff & service, room comfort
Decent but aged hotel with huge rooms
The hotel feels a little aged,but makes up by having huge rooms and huge bathrooms. The staffs are also very friendly, I even got a birthday cake sent to my room by the hotel which was a pleasant surprise. The hotel is also about 3 blocks away from the subway station, so not bad. The hotel is also close to the DongHu lake and its parks, great escape for summer!
Stayed 2 nights in Jul 2017

10/10 Excellent

MAURICIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and nice.
We had a great stay in the hotel and a wonderful experience in Wuhan. I recommend staying in this hotel 3 or more nights in order to enjoy all the city can offer you as a tourist.

8/10 Good

Jonathan, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but too expensive
Excellent hotel Too expensive Not best place in the city, but close to Metro and East lake Lovely personnel and great facility

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for 4 nights, awesome room and staff. Great experience comparing to other hotels in Wuhan. Will recommend to my friends

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
I had a great stay, it was a bit far from my business location. However for a person from Canada a 45 minute commute is not too bad. Room service was great. Enjoy the cheese cake.

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kevin, Moss vale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay again
Hotel was well maintained and rooms spacious . The bar had live entertainment at night which was a bonus. Breakfast was great but perhaps a little expensive. Staff were friendly and had good english

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
The hotel was reasonably good. However this was not to the standards of Marriott.

10/10 Excellent

ADRIAN, COSTA RICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
I stayed in this hotel because it was one of the "official" hotels for a show in the International Expo Center in Wuhan, and offered a free 20-30 min shuttle to to show, however, its not 20-30 minutes, but about 60-75 minutes. Its also far away from the airport, about 45-50 min by taxi. So consider this if you are visiting Wuhan for a show. Other than this, the hotel its great. Very clean, very comfortable, and the staff is super friendly. The rooms are large and spacious. The hotel seems a little bit old, but its well kept. I stayed in one of the executive floors, which I recommend because they have the executive lounge with a great breakfast, food most of the day with snacks, and a very nice free dinner as well. The buffet breakfast its really good, offering lots of options western and chinesse as well. The restaurant for lunch or dinner its also good, but I would not say amazing. But for a Hamburger or salad, its ok. The Chinese restaurant in the hotel was ok, I preffered all the alternatives around the hotel area. The area around the hotel is a middle class neighborhood, absolutely not touristic, and its fantastic. Lots of chinese restaurants which are packed with locals. The food its extraordinary in every restaurant I visited. Forget about western food, there is no fast foods around. Also, there is an amazing park witha lake about 10 minutes jogging from the hotel, so if you want to go for a run, this is very nice as well. I felt very safe every

8/10 Good

philip

Liked: Cleanliness, staff & service, room comfort
overall ok but heated water took time to get hot.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very good experience

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The staff is very polite and helpful. The service was great.

8/10 Good

Aloha Dave

Liked: Cleanliness, staff & service, room comfort
Great for business
Super staff. Very helpful. Club on 21st floor had great meals.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Staff are friendly and the room is clean. I always stayed in this hotel when I travelled to Wuhan. Overall environment is good and especially the food around the neighbourhood. I would recommend this hotel if you are a first timer to Wuhan.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
We had a nice big room with 2 beds. We did feel like in a western brand name hotel. Service at counter was good and doormen were good to get us taxi every time. Breakfast was good but the same every morning. The noodles were very well done. Service at breakfast was very good. Dinner service automatically added 15% service charge which was a surprise but service was very good. Would stay here again.

10/10 Excellent

Michael, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds
It is excellent experience and the staff are friendly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

No Comments, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No comments

8/10 Good

Jonathan, US

Liked: Cleanliness, staff & service, room comfort
Hotel is good. Good price for the accommodation. However, they were remodeling their front door so it's kind of inconvenient to get taxi and drop off.

10/10 Excellent

flow2013

Liked: Cleanliness, staff & service, room comfort
Renaissance Wuhan Hotel
Excellent hotel and would stay there again if given a choice. The staff was polite, helpful, and fast-responding to any question or problem that we had. Many of the staff talked English which was very helpful. Laundry service was a bit expensive but with fast turn around. Beds were comfortable and room and bathrooms were clean. Towels were fluffy and large. Breakfasts were delicious and varied in items from local Chinese, to Japanese, to Western cooking. Concierge services were fast and on the spot. Overall, I would warmly recommend this hotel to anyone considering it.

8/10 Good

archer157

Liked: Cleanliness, staff & service
Disliked: Room comfort
more communication
overall, it was a very nice hotel,BUT. There was a Chinese Government meetings going on there. I was moved from my first room, which was too hot . to a different room that was too cold. When the Officials checked in to hotel, my friend and I were forced to go through security, X-ray our belongings and metal detectors. I would like to have been notified before I made my reservations or at least before I left. They did know before hand. I was told when I checked in. Under other circumstances, It may have been a great stay.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good option for Wuhan
Wuhan continues to be a bit challenging to stay in for those of us who don't speak Chinese. This hotel makes it a bit easier. Staff mostly speaks English. Restaurants have a good mix of food. Very clean, nice hotel. -- Traffic in Wuhan is crazy no matter where you stay, but this hotel is surprisingly easy to get to/from.

10/10 Excellent

Mike, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in China & excellent breakfast buffet!
Great room, very comfortable. Wide range of western food choices at the breakfast buffet - among the best I've seen in China. Check out process was quick. Location excellent for business in central Wuhan, but if business is in the Optical Valley then expect about an hour drive. Even so, the stay is worth the drive.

8/10 Good

Rick, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The staff was very helpful with my problem at the airport and trying to get my bag to me at the hotel. They never stop trying to find my bag. I appreciate that. In short it was a nice experience at your hotel and with your staff. Keep up the good work, I would stay at your hotel anytime. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rickard, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but offside
It's defenitely a nice hotel with very friendly english speaking staff. Health club offers many services but I'm not a fan of bathing caps so I didn't try the swimmingpool. Live Philipin entertainment every evening in lobby bar. The biggest issue for me is that bars and night clubs are too far away, but there are some nice Chinese restaurants round the corner.

8/10 Good

JUELIANG

Stayed 1 night in Oct 2023

10/10 Excellent

Lit Kong

Stayed 2 nights in Aug 2023

10/10 Excellent

Jun

Stayed 1 night in Jun 2022
Response from Digital Marketing Manager Liz on Aug 17, 2023
Dear guests, thank you for choosing to stay at Renaissance Wuhan Hotel and for your valuable comments and feedback. Hotel is committed to providing quality service to its guests. Our ambassador will continue to work hard to focus on service and improve guest satisfaction. Thank you again for your stay and we look forward to see you again.

10/10 Excellent

maopapa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋が綺麗で清潔が保たれていました。 移動の都合で早11:00に着いてしまったのですが、早めにチェックインさせてくれて助かりました。 本来チャックインは15:00位からなのでしょうが12:00前に部屋に入れました。
Stayed 1 night in Jan 2020

8/10 Good

Kyongmin

Stayed 2 nights in Nov 2019