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Reviews of Shangri-La Wuhan

5 out of 5
Shangri-La Wuhan
700 Jian She Avenue, Hankou, Wuhan, Hubei

Reviews

8.6

Excellent

Rating 10 - Excellent. 94 out of 211 reviews" "
Rating 8 - Good. 89 out of 211 reviews" "
Rating 6 - Okay. 18 out of 211 reviews" "
Rating 4 - Poor. 6 out of 211 reviews" "
Rating 2 - Terrible. 4 out of 211 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Paul, chicago

Traveled with family
Liked: Cleanliness, amenities
two issues : unique in China 1. the check-in counter does not have enough small changes, 2. hotel staff have a hard time to call me a taxi. it seems that everything is done through cell phone, but as a foreign tourist I don't have access to local cellphone services. I have to change money to pay for local expenses.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shota, Shanghai

Stayed 1 night in Oct 2023
Response from SLWU Communications on Nov 16, 2023
Dear Guest,Thank you for staying at Shangri-La Wuhan , your satisfaction is our greatest goal. We are honored that you had a pleasant stay here, and we sincerely thank you for your support and love for the hotel, and look forward to meeting you next time, wishing you a happy life!

10/10 Excellent

Biao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and staff is very friendly and helpful.
Stayed 1 night in Oct 2023
Response from SLWU Communications on Oct 8, 2023
Dear guests, we are delighted that you had a wonderful time at the hotel. Shangri-La Wuhan is located in the heart of Hankou, adjacent to the shopping mall of The MIXC, with a wealth of business and living resources. It is in the center of the entire metro network, about 1 minute away from Hongkong Road Metro Station, where three metro lines converge, and is conveniently located at the side of the hotel on GaoXiong Road where a number of specialty cafes are gathered, and the surrounding area within about 3 kilometers is home to the Wuguang Shopping Mall, K11, which provide convenient access to the city's business districts. Thank you for taking the time to share your stay with us, it is our honor to serve you, and we sincerely look forward to welcoming you again in the near future, wish you a happy life!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from SLWU Communications on Sep 28, 2023
尊敬的宾客，您好，感谢您下榻武汉香格里拉，您的满意就是我们最大的奋斗目标。您能在此拥有一次愉快的入住体验，我们倍感荣幸，衷心感谢您对酒店的支持与厚爱，期待与您的下次遇见，祝您生活愉快！

8/10 Good

Choon Kwang

Stayed 3 nights in Jul 2023
Response from SLWU Communications on Aug 25, 2023
Thank you for staying at Shangri-La Wuhan, your satisfaction is our greatest goal. We are honored that you had a pleasant stay here, and we sincerely thank you for your support and love for the hotel, and look forward to meeting you next time, wishing you a happy life!

6/10 Okay

Joseph

Liked: Staff & service, room comfort
Conveniently located in a central area of Hankou (Xianggang Road), this is a nicely designed hotel, but it's seen better days. Don't get me wrong, it's still a good place to stay, but some work has to be done on cleanliness and style. I wouldn't say it lives up to the Shangri-La name.
Stayed 1 night in Nov 2019
Response from cherry on Dec 5, 2019
Dear guests, thank you for choosing Wuhan Shangri-La Hotel and taking the precious time to make suggestions to the hotel. We have already fed back the problems you mentioned to relevant departments, and we will continue to improve these problems. We look forward to your next stay and witness our improvement. Thank you again for coming and wish you a happy life!

10/10 Excellent

C, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there are really helpful and willing to do extra for the customers. Wonderful experience and sure will stay again if I come next time.
Stayed 1 night in Nov 2019
Response from eva on Nov 18, 2019
Dear guest, thank you for your coming, it is a big honor to provide service for you and get your recognition, looking forward to your coming again, wish you all the best

10/10 Excellent

tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from eva on Nov 21, 2019
尊敬的宾客您好，感谢您选择武汉香格里拉并对我们做出评价，期待您的再次光临，祝您生活愉快！

10/10 Excellent

Biao, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful, especially in the hospitality department. Mr Feng helped me connect to the WIFI and answered many questions.
Stayed 1 night in Oct 2019
Response from eva on Nov 18, 2019
Dear guests, it is our honor to serve you and get your recognition. We look forward to your coming again. Wish you all the best

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Eva on Oct 2, 2019
尊敬的宾客您好，非常感谢您抽出宝贵的时间分享您的入住体验。我们将继续努力为您提供更优质的服务，期待您的下次莅临！祝您生活愉快！

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Eva on Aug 18, 2019
尊敬的宾客您好，非常感谢您抽出宝贵的时间分享您的入住体验。您的认可是对我们最大的鼓舞，我们将继续努力为您提供更优质的服务，期待您的下次莅临！

10/10 Excellent

Jose L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful Hotel
It was a wonderful stay in Shagri-La Hotel Wuhan, excellent service, spacious and comfortable room, great food an coffee.
Stayed 2 nights in May 2019

8/10 Good

david

Liked: Cleanliness, staff & service, room comfort
Wuhan stay
Good value. This is an older Shangri-La so it is a bit worn down. Currently undergoing construction. The room was clean and comfortable
Stayed 3 nights in May 2019

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work in progress
The Shangri-La was undergoing renovation work at the time of my visit, but work was mainly centred on the entrance and reception areas. My first impression was that there were very few staff with good English proficiency, although this wasn’t too much of an issue. My room was spacious and had everything a business traveller would need. The hotel seemed a little limited for restaurants with the one I used (Asian) in urgent need of an upgrade. WiFi connectivity was pretty good and reasonably fast. The room I was allocated gave me access to the Horizon Club lounge, which was useful for a fast and convenient breakfast and check out, complementary meeting space if required and business centre facilities.
Stayed 2 nights in May 2019

8/10 Good

shirley

Liked: Cleanliness, staff & service, room comfort
The service is always amazing . Except hotel is old but shangrilah always upkeep their standard that why it’s my prefer choice
Stayed 1 night in May 2019

4/10 Poor

Heytravel, San Francisco

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
Outdated hotel. Smelly room. Broken shower head.
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked this hotel for the higher rating. But hotel was dirty, old, worn out , whatever you want to call it. Area, wasn't really close to anything or tourist ares. In the growing world of tourism, staff would run/hide if asked a english question. I picked this hotel hoping that english would be accepted , but I couldn't find that.
Stayed 2 nights in Apr 2019

8/10 Good

Jeff, Prince Albert, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel lobby was beautiful and welcoming. The staff were friendly and the woman who checked me in spoke good English. They were able to accommodate currency exchange at the front desk for s nominal charge. The property was within a block of a subway station which made traversing the City very easy. Many restaurants were available in the hotel, but I only had a chance to eat in the 20th floor Horizon Club Lounge. I was upgraded to the Horizon Club floor for a nominal fee upon check in. The food was good, and staff friendly. My only real criticism is that the 20th floor had signs everywhere stating that the floor was a non-smoking floor. My room even had a posted notice stating the room as being non-smoking. However, the room had a strong smoke odour. This wasn't a huge problem for me as I was only present for 3 nights. But I did note this issue upon check out. Other than that, the stay was pleasant. House keeping was diligent in ensuring a comfortable stay. The room was comfortable and well appointed. I spelt well and did not notice any noise, even though the site was under construction at the time of my visit.
Stayed 3 nights in Feb 2019

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Shangri La experience.
The Wuhan Shangri La, lived up to expectations and as with most Shangri Las it provides a great overall experience. The staff are professional and friendly and aim to please without being overbearing. The only minus during this one night stay was the sound between adjacent rooms where one could hear the couple next door - clearly they were have a great time but it should be private and not heard in my room. The hotel is reasonably well located and is not far from the subway station as well as being near various shops etc. The beds are nice and firm and very comfortable. Overall a great one night stay and would consider staying here next time. Thank you.
Stayed 1 night in Jan 2019

10/10 Excellent

Ee Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Claire, Sydney, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, clean and good breakfast with custom orders
Stayed 2 nights in Oct 2018

10/10 Excellent

Wenjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great service
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located at a convenient location in the city and very close to the subway entrance.
Stayed 2 nights in Oct 2018

8/10 Good

Camille

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Tonton, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. tidy spacious room. Worth value. Will be back again.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, great value
Central location. Not much in walking distance, but right next to the subway, very easy to use. 3 lines.
Stayed 3 nights in Sep 2018

10/10 Excellent

XIN, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location fair price, very kind stuff and well established system
Stayed 3 nights in Jul 2018

8/10 Good

Sanja, Zagreb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel because it bring nice memries to me. there i almoust feels like at home.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

James, Honolulu, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Everything about this hotel was wonderful. We were able to check in early at 10:00 am and the staff was very accommodating. Beautiful room and very comfortable. The concierge was very help in providing directions to the area and shopping places.
Stayed 2 nights in May 2018

8/10 Good

Shui Tong Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite ok
Very comfy bed. WiFi quite good. Reception team speaks good English. Breakfast not good, neither I or my Chinese colleagues found anything that tasted good. Good for Wuhan vs other hotels but grab breakfast at the Starbucks.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed three nights. Usual high Shangri-la standard. A special feature of this hotel is that it is located right at Hong Kong Road Metro station (Exit A) which is an interchange of Metro lines 3, 6 and 7. The Metro is very easy to use and gives access to many places in Wuhan. Alternatively, taxi from the airport is about 80 yuan.
Stayed 3 nights in Apr 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The outside of the hotel is a little dated, but the inside is beautiful and exactly what you would expect from a Shanghai-La. The staff were very helpful, friendly and efficient.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is great but the cleaning lady could vacuum the room cleaner. We found the floor besides the bed with the large pieces left on the floor 2 days after staying. Everything else was great.
Stayed 3 nights in Nov 2017

10/10 Excellent

kai sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable hotel with great staff
A great hotel with very good staff. The hotel is rather old but well maintained. The staff at the concierge was very friendly and helpful. They go all the way out to solve my problems, such as getting a bus to Jingdezhen , and finding the nearest bank. The staff at Shang Palace were also very nice and attentive. This is a relatively cheap shangrila hotel but live up to the expectation. The only problem is that it is rather far away from shopping, and the nearest Carrefore supermarket is about 15 walk from the hotel.
Stayed 2 nights in Aug 2017

10/10 Excellent

Chaochi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Yuk Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Angel from LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and convenient location
I am glad that I booked this hotel after I compared all other deals. I've been to several 5 star hotels in Wuhan on my vacations. So far, Shangrela is the most convenient one. Parking , Taxi, Local breakfast, Restaurant , everything is just around. The room was clean, no weird smoking smell like some other hotels. Hotel staffs are very friendly. I will come back next time.
Stayed 2 nights in Jun 2017

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

chrisR, miami, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We thought this was a wonderful hotel. Great staff, good pool and health club, big rooms and an awesome breakfast buffet. We will stay here again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and it is close to the metro station. There is nothing much around the hotel so the proximity to the metro station is wonderful.

10/10 Excellent

Vardan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel centrally located. Excellent restaurants and amenities.

6/10 Okay

Josie

Average hotel meets 3+ stars
We requested for a non-smoking room but it had very strong smell of smoking in the room. I asked for upgrade to a bigger room on the same floor but rejected by the guest service. She only switched us to the same room without any smell of smoking. There are construction around the area and very low class residential near by. I will not book this hotel again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
it is convenient for travellers to access transportation, food, etc.

8/10 Good

Mick, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean and friendly, helpful staff
Only stayed a couple of nights but felt very welcomed by the friendly staff. Rooms were clean and quiet and the bed was comfortable. Would definitely stay there again... and would recommend to friends.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Service Could be better
Most of staff does not speak any english, some speak limited english. Room was not clean.