Outdoor pool, sun loungers

Reviews of Pullman Zhangjiajie

4.5 out of 5
Pullman Zhangjiajie
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan

Reviews

8.8

Excellent

Rating 10 - Excellent. 100 out of 188 reviews" "
Rating 8 - Good. 62 out of 188 reviews" "
Rating 6 - Okay. 18 out of 188 reviews" "
Rating 4 - Poor. 6 out of 188 reviews" "
Rating 2 - Terrible. 2 out of 188 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aixue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Miranda on Mar 27, 2024
Dear Aixue,Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us . We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

10/10 Excellent

Bilegsaikhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think Zhangjiajie Pullman resort is the most conveniently located resort in Wulingyuan village
Stayed 4 nights in Sep 2023
Response from Miranda on Oct 10, 2023
Dear Bilegsaikhan,Thank you for taking the time to share your feedback from your recent stay with us.It is delighted for the whole team and I to hear that you enjoyed the stay at Pullman Zhangjiajie as well as appreciating our location.Do please feel free to let us know if we can be of any assistance to make your next stay even better. Wish you safe travel and stay well.

10/10 Excellent

Rong

Stayed 3 nights in Feb 2023
Response from Miranda on Apr 26, 2023
Dear Rong, Thank you for giving us a full score and for taking the time to share your feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our rooms. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well. We look forward to welcoming you back soon.

6/10 Okay

Trevor

Liked: Cleanliness, room comfort
Thank god for Bob!
Tired hotel held together by some great service, Bob is an absolute star and some others try very hard. Cost cutting measures were reflected in the lack of a club lounge, non existent pool boy, poor quality food and poorly maintained facilities. Hopefully an upturn in visitors will lead to some reinvestment and a pay rise for Bob and we will get to see the old dame less lame.
Stayed 4 nights in Sep 2021
Response from Miranda on Oct 10, 2021
Dear Trevor, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

4/10 Poor

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to Crowne
We got food poisoning from the hotel food. Room was small and not very clean. The ac was turned off so we had to open windows and get bitten by bugs all night. Terrible experience in a beautiful place!
Stayed 3 nights in Oct 2020
Response from Miranda on Nov 9, 2020
Dear Ryan, Thank you for staying with us and taking the time to give us your valuable feedback. We would like to offer our sincerest apologies for any inconveniences caused. We are deeply disappointed that we are not able to give you the best experience. We have made a note of every single concern highlighted by you and ensure you that corrective measures put in place immediately. Please accept our sincere apologies. We will surely work towards improvising your experience during your next visit. Allow us the opportunity to serve you again.

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Worth the price
It’s a nice hotel, past it’s prime for sure, but for the price your paying it’s still great. The room was large, clean and comfortable. Hotel staff could have been more helpful, I guess they can’t all speak English so a lot of the time they would keep their head down at reception or allow several Chinese customers to push in front of me as they do. Management could speak English and were always helpful. But please inform your staff to at least acknowledge customers and ask them to wait a moment. Pool area was pretty, but there were no towels available and the changing rooms weren’t great.
The area is under heavy construction, but there was no noise.
Stayed 3 nights in Aug 2020

6/10 Okay

Rikard

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2020
Response from Miranda on Aug 19, 2020
Dear Rikard, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019
Response from Miranda on Jan 8, 2020
Dear Anonymous, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again.

10/10 Excellent

eko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is amazing. All is perfect except there is trouble in the first night that somebody drunk n smoking outside my room. The smoke is going inside my room
Stayed 3 nights in Dec 2019
Response from Miranda on Jan 7, 2020
Dear eko, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you enjoyed your stay with us.I am sorry to hear that the drunk guest's behavior let you feeling unhappy. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again.

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zhangjiajie
Good location, nice staff, good breakfast
Stayed 3 nights in Dec 2019
Response from Miranda on Jan 7, 2020
Dear Victoria, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

8/10 Good

Omair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the park
Good location, friendly staff, nice breakfast and room size was good.
Stayed 3 nights in Oct 2019
Response from Alice on Nov 21, 2019
Dear Guest, Thanks for choosing to stay at Pullman Zhangjiajie and thanks for your valuable reviews. All of us are very delighted to hear that you enjoyed the stay at Pullman Zhangjiajie. As the first National five star hotel of Zhangjiajie, we have a good location and complete facilities, we try our best to offer the best service to the guest and makes you feel right at home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Alice on Nov 2, 2019
Dear guest, Thank you for giving us a full score and for taking the time to share your feedback with us. The team and I are thrill that you enjoyed your stay with us. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well. We look forward to welcoming you back soon Best regards,

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We a family of 3 including a young child stayed this hotel for 3 nights last week. The bed is very impressive 2.7m wide which suit us very well. The front services are very helpful. The breakfast is considered to be quite good comparing with many other hotels in China especially the varieties and taste of breads. Location wise it is just 10 minutes walking away to bus terminal and hotel provide shuttle service to the entrance of ZJJ National Forest Park in the morning. Though the building is a bit old and the bed is a bit soft (to my standard), I highly recommend recommend this hotel.
Stayed 3 nights in Oct 2019
Response from Alice on Oct 24, 2019
Dear ALAN, Thank you for giving us a full score and for taking the time to share your feedback with us. The team and I are thrill that you enjoyed your stay with us. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well. We look forward to welcoming you back soon Best regards,

10/10 Excellent

Gad

Stayed 2 nights in Oct 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Miranda on Sep 22, 2019
Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Miranda on Sep 11, 2019
Dear Anonymous, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

10/10 Excellent

Benson Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Miranda on Sep 4, 2019
Dear Benson Brent, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

10/10 Excellent

Benson Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Miranda on Sep 4, 2019
Dear Benson Brent, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Miranda on Aug 26, 2019
Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019
Response from Miranda on Oct 7, 2019
Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Stephen

Liked: Staff & service, room comfort
The Bob staff person was helpful. Everyone else there is useless. Smoking everywhere, needs renovation.
Stayed 5 nights in Jul 2019
Response from Miranda on Jul 30, 2019
Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and peaceful location
The hotel is in a great location, easy walking distance into Wulingyuan and easy access to Zhangjiajie national park and Tianmen mountain. We visited both and they were well worth it. The staff were helpful, although it was disappointing that our room was not ready on arrival at 3:30pm the day we checked in. However, we were able to grab a late lunch in one of the restaurants while we waited. The pool was great, as were the massage facilities located very close by to the pool. The breakfast selection was wide and varied and so delicious. The bed in our king room was enormous!! It is basically two queens put together and could easily have slept 5 people!! The room was always clean and the bathroom was great, with loads of amenities. The room service was also handy. We would definitely stay here again.
Stayed 2 nights in Jul 2019
Response from Miranda on Jul 16, 2019
Dear Samuel, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Ryo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommend to stay
very convenient place. clean and comfortable, biggest bed size ever.
Stayed 2 nights in May 2019
Response from Miranda on May 16, 2019
Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, room. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class hotel
Would thoroughly recommend this hotel. The service was excellent. The rooms spacious and well equipped. The location is superb. We enjoyed delicious food both in the lounge/restaurant and in the buffet dinner.
Stayed 2 nights in Apr 2019
Response from Miranda on May 7, 2019
Dear Anonymous, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, you get a pressure washer for a shower, rooms are big, clean, WiFi is fast, beds could be a little more padded though.
Stayed 4 nights in Apr 2019
Response from Miranda on May 7, 2019
Dear Anonymous, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Miranda on Apr 2, 2019
Dear Anonymous, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay was great. I had nothing to complain about, except maybe the quite-mundane room design with no outstanding feature/decoration piece. The wifi was decent but I have had better one at other Pullman.
Stayed 2 nights in Dec 2018
Response from Miranda on Jan 8, 2019
Dear guest, Thank you for giving us a full score and for taking the time to share your feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our rooms. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well. We look forward to welcoming you back soon

8/10 Good

Nhuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the park
It is good stay, close to park entrance. Good english speaking staffs.
Stayed 1 night in Dec 2018
Response from Miranda on Jan 8, 2019
Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

8/10 Good

Yong Cheh

Liked: Cleanliness, staff & service, room comfort
A clean and comfortable hotel
The hotel age showed but still reasonably well maintained. The bed is on the hard side and should have used pocket spring mattress. The breakfast variety is fine but the sunny side up can be done better. The waffles were not topped up when finished. The front desk staffs were helpful and offer good travel tips.
Stayed 4 nights in Dec 2018
Response from Miranda on Jan 8, 2019
Dear guest, Thank you for taking the time to share your feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our rooms. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well. We look forward to welcoming you back soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Miranda on Jan 8, 2019
Dear guest, Thank you for giving us a full score and for taking the time to share your feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our rooms. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well. We look forward to welcoming you back soon

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2018
Response from Miranda on Jan 8, 2019
Dear guest, Thank you for giving us a full score and for taking the time to share your feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our rooms. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well. We look forward to welcoming you back soon

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2018
Response from Miranda on Nov 18, 2018
Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again. Miranda

8/10 Good

JJ, Toronto Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with this hotel and price that we paid. The hotel concierge was extremely helpful in giving us information since we were doing this trip exploring Zhangjiajie on our own without joining a tour. I would recommend this hotel.
Stayed 3 nights in Oct 2018
Response from Miranda on Nov 5, 2018
Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Miranda on Nov 1, 2018
Dear Kimberly, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

10/10 Excellent

Helen, Azusa, CA

Liked: Cleanliness, staff & service, property conditions & facilities
It's excellent experience for us, we would like to stay at the hotel again next time. The Indian Manager is great help. Frank (Mr Yang ) introduced a tour guide for us for the first day, very necessary for us. Nothing negative that we can think of.
Stayed 1 night in Oct 2018

8/10 Good

Hanno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big hotel near the main park entrance
Very large hotel just a short walk away from the main entrance of the national park and the bus station. The room was big and the bed comfortable. The breakfast buffet was also big, but many foods not really nice. The staff was very friendly, helpful and accommodating. In total (not knowing the alternatives nearby) I would recommend this hotel.
Stayed 2 nights in Oct 2018
Response from Miranda on Oct 30, 2018
Dear Hanno, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 尊敬的Hanno: 十分感谢您花时间告诉我们有关您在 Pullman Zhangjiajie 的体验。很遗憾有些方面未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay.
Stayed 2 nights in Oct 2018
Response from Miranda on Oct 20, 2018
Dear Thomas on , Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. 亲爱的Thomas on , 感谢您花时间与我们分享您的美好住宿体验。我们很高兴知道,您在这里住得很开心,酒店的便利位置为您提供了方便,我们的服务得到您的喜爱。 我们期待着再次欢迎您的光临。如果有任何我们可以帮助到以使您下一次张家界之行更令人难忘,请您告诉我们。 祝您旅途愉快。

10/10 Excellent

Marcus

Great staff, good breakf buffet, best hotel in Zh
Checkin was quick. Spacious room and bathroom. Ok wifi. Breakfast buffet with lots of options. Convenient ATM and convenience store in the lobby. The reception managers were all lovely and friendly, quickly attending to our needs. You can arrange a taxi to the airport for 260 yuan through them. Hotel pool full of children but they don't venture to the loop behind the bridge so you can have that space to yourself. They need a poolside bar. Many restos in town, within walking distance to the hotel. This is the most convenient hotel to stay in because you can walk to the gate of the park (turn left, cross bridge, then follow crowds). I suggest going to the park in the afternoon after 3 pm. It's just too overrun by huge crowds in buses in the morning. You can also walk to the Baofeng Lake from the hotel.
Stayed 3 nights in Jul 2018
Response from Miranda on Oct 20, 2018
Dear Marcus, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. 亲爱的Marcus, 感谢您花时间与我们分享您的美好住宿体验。我们很高兴知道,您在这里住得很开心,酒店的便利位置为您提供了方便,我们的服务得到您的喜爱。 我们期待着再次欢迎您的光临。如果有任何我们可以帮助到以使您下一次张家界之行更令人难忘,请您告诉我们。 祝您旅途愉快。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were outstanding. Guest Service Manager was wonderful. The only suggestion was at times the beer was warm. I know in China and Hong Kong many people like warm liquids, but having a good supply of cold beverages would be a plus. All in all a great time.
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a beautiful park!!!!! I highly recommend staying there!!!!!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel! We enjoyed our stay. Our children especially loved the pool!
Stayed 1 night in Jun 2018

10/10 Excellent

YS, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel v close to ZJJ National Forest
Nice hotel, friendly staff and service. V near to ZJJ National Forest and the Pedestrian street. Hence v convenient.
Stayed 5 nights in Jun 2018

8/10 Good

shaowu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Nice stay there. The service is great.
Stayed 2 nights in May 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Excellent location for Zhangjiajie park. Lovely room. Huge bed - listed as king size but huge. Superb service. Surely the best hotel near entrance to the park?
Response from Miranda on Aug 7, 2018
Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

10/10 Excellent

Viktor Tenman, NY.USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 minutes walk from Mountains Park Entrance
Next door from The Best Show in China! Best Stuff! Best manager!
Stayed 3 nights in Mar 2018
Response from Miranda on Aug 9, 2018
Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Grand hotel
This is a wonderful hotel, but for a hotel where there are many international guests, the level of English speaking and understanding could be improved. Overall though, a great stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I loved the Pullman hotel in Zhangjiajie. It is just minutes away from the national park and approx. an hour away from the airport. It makes a perfect base for exploring the park if you shift there straight from the airport. I drove to the park through a tourguide and driver, but im pretty sure you could walk there in a few minutes... just follow the crowd! The park opens at 7am. My room was massive, I booked a large double bedroom because it was the cheapest, and the bed was absolutely massive!. The room itself was luxurious, it had a really nice bathroom, comfortable bed and seating area. I wish i could just spend longer in the hotel. The bathroom had a seperate bathtub which could overlook the room, seperate shower, toilet and sink. The room came with all the amenities i.e. showergel, shampoo, hairdryer, tv, bathrobe, slippers, towels etc. I didnt use the pool but i could see it from my room and it looked really nice. The staff are polite and welcoming and can speak english. Apart from one quite rude staff member at breakfast time, tried to pull my room key from me as i was getting it out for her anyway so that she could put on the breakfast charges. I didnt have breakfast included and paid 129RMB for it. The breakfast itself was extensive, it had a large variety of local and western food which I was pleased about.
Stayed 1 night in Mar 2018
Response from Miranda on May 26, 2018
Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

4/10 Poor

Domingo

Disliked: Staff & service