Ratings based on 79 Verified Reviews

4.1 out of 5
79% of guests recommend
4.5 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Posted Jun 6, 2017
Could not have asked for a better stay at Zhangiajie. It is a perfect place to explore the area, it is centrally located and the staff and the morning breakfast is just perfect!
5 out of 5
Recommended
for Everyone
by A verified traveler

5 stars , expensive but worth it.

Posted Apr 20, 2017
Cons: breakfast staff who welcome guest could be more polite and have a better attitude. not everyone can speak chinese.
stayed 3 nights and i would give it 5 stars. breakfast was good.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely Hotel

Posted Apr 18, 2017 on Ebookers
Pullman Zhangjiajie is a lovely hotel in this beautiful town. Close to the national park ( walking distance) and to the local shops and restaurants , with lovely facilities, spacious rooms, varied breakfast, extremely helpful and professional staff and great value for money. What more could i ask for!!! and a special shout out to Vladamir, the people relations manager. What a fantastic asset to a hotel in China. Vladamir could not have been more helpful, and went out of his way to answer all our questions and make us feel comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

One complaint

Posted Nov 22, 2016
Food was not good in the hotel. I tried few item.
Comment from Hotel Management
Jan 6, 2017 by kelly, Hotel Management
Dear guest, Thanks for taking the time to share your feedback on your recent stay experience with us. It is disappointed for us to learn that the hotel food failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look forward to welcoming you back. Safe travels and stay well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place to stay for visiting Zhangjiajie

Posted Oct 28, 2016
Location: You can walk from the hotel to the Wulingyuan entrance of the forest park. The mountains in the park are breathtaking.
The room was spacious and comfortable. The breakfast buffet and evening meals were good on the whole but on the pricey side.Sometimes the food wasn't hot enough. Staff were pleasant and helpful. They ordered taxis for us and decided the prices. Taxis didn't seem to be on a meter as they are elsewhere in China.
Comment from Hotel Management
Jan 7, 2017 by kelly, Hotel Management
Dear guest, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our rooms. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well. We look forward to welcoming you back soon
2 out of 5
by A verified traveler from Malaysia

Disappointment On The Hotel Quality

Posted Sep 14, 2016
Pros: none
Cons: The quality of the staff, cleanness and variety of the breakfast
We have check-in late about 7:00 pm but unfortunately the room was not ready and the reason given was the customer still not check-out yet. The hotel staff agreed to upgrade us to the executive floor but unfortunately is not the non-smoking room. We have not choice but to accept it caused due to long hours travelling we need to rest immediately. Overall, the hotel is old. The staff at the restaurant is not friendly, the services and cleanness of the restaurant were not up to marks. We stay there for 3 nights and every day we having the same breakfast! Conclusion, not value for money!
Comment from Hotel Management
Oct 21, 2016 by kelly, Hotel Management
Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
3 out of 5
by A verified traveler

Posted Jul 20, 2016 on Hotels
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by JIN KIAT PHILIP from Singapore

Holiday get away!

Posted Mar 15, 2016 on Hotels
This hotel is nice n clean . The only disappointment is from the room to the lobby need to pass by an open area that during these cold weather is not quite pleasant.
Comment from Hotel Management
Apr 20, 2016 by Kelly, Hotel Management
Dear Jin Kiat Philip, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
Recommended
for Couples
by A verified traveler from Seoul

Enjoyable Hotel

Posted Oct 2, 2015
Pros: We enjoyed the large Kingsize bed ( actually two full size bed combined)and bathtub with glass wall that we can watch TV..
Cons: It needs more drawers to put short pants and socks..
Location: It is near to the entrance of Tianzi Mountain!
We spent 4 nights and enjoyed nice facility, good help from the staff members. Room was very clean, bur not many drawers to put shirts etc. Bathroom was very nice! We enjoyed this the most.
Comment from Hotel Management
Oct 16, 2015 by Kelly, Hotel Management
Dear Skang, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. we are so glad to know that you are satisfied with us and spend a wonderful holiday in Zhangjiajie! all ladies and gentlemen looking forward to your coming in the near future! Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great hotel close to the entrance to the park

Posted Sep 16, 2015
Pros: Breakfast and distance from park. Hotel staff were all very nice!
Cons: Don't piece two beds together....
Location: Zhangjiajie National Park
This hotel is probably one of the best in Wulingyuan. Our room was very clean and comfortable with a balcony! The hotel is within walking distance to the National Park entrance. It's also close to the main street with all the restaurants. Breakfast at the hotel is very good and affordable. There were many selections including western styled foods and Chinese styled foods. We had a room with an extra large king-size bed, which we inadvertently booked. The room was very nice (bathroom was beautiful and comfortable), but the bed was clearly 2 full-size beds pieced together. There was a seam in the middle that was uncomfortable to sleep on. I think the bed was unnecessarily large. A regular king would have sufficed. One thing to note is that if you fly into Zhangjiajie City, be sure to contact the hotel in advance and arrange for them to pick you up. Otherwise you will be harassed by cab drivers outside the airport. Wulingyuan is in a different district than Zhangjiajie and many cabbies don't want to drive there and will demand an exorbitant amount of money. The drive from the airport to the hotel is probably 45 min over mountainous roads.
Comment from Hotel Management
Oct 15, 2015 by kelly, Hotel Management
Dear Weiyi, Thank you for taking the time to share your comments with us!as the first international 5 star hotel, we not only have good location, but also offer the good service to all the guests ,make them feel at home! Looking forward to your coming in the near future! Best Regards