Ratings based on 5 Verified Reviews

3.8 out of 5
100% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Convenient and Clean hotel

Posted Dec 16, 2016 on Hotels
Well, it is a hotel I will always choose when I am on business trip to Wuxi, since it is nearby the company I always visit. Overall, it is a nice hotel with a reasonable price and good location. However, I felt a little uncomfortable when I checked in this time. When I arrived, and showed the reservation confirmation email to the staff, they said the can't find it in the system, so I have to call hotels.com,.The guy who picked up the phone did find the reservation on hotels.com's system, and he tried to help, but another problem occur, he speaks only English, then I have to be a translator.(not a problem for me actually, but I noticed that there are only two language options when I dial the hotline, one is Cantonese, another one is English. It will be much more convenient to have Mandarin options added)Luckily, the staff let me checked in first, and leave that communication problem to their reservation department, and it took one day for them to solve that problem. It is good that the staff of both Kapok Hotel and Hotels.com were trying their best to help me, so I believe that it won't happen again and will will Hotels.com to make reservation.
4 out of 5
by Fred from RI

Hotel Kapok Wuxi

Posted Sep 30, 2009
This is a modern hotel with comfortable, functional rooms. It has pleasant views of the Grand Canal and easy access to downtown.
4 out of 5
Recommended
for Everyone
by A verified traveler from 日本

SPA

Posted May 27, 2017
部屋は少々狭いが清潔で機能的に家具が配置されていた。食事は可も無く不可も無く。 500m程先にあるSPAがお勧め、マッサージスタッフに技術力は無いが食事のサービスが素晴らしかった。
5 out of 5
by KYUNG JOO

This traveler left a rating score only Posted Mar 16, 2017 on Hotels
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 7, 2010 on Hotels