Ratings based on 4 Verified Reviews

4.5 out of 5
4.8 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2016
Lovely hotel. Very clean and well kept. The gym is basic but the equipment is in good condition. I would love to go back!
Comment from Hotel Management
May 11, 2016 by chloe, Hotel Management
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager
3 out of 5
by A verified traveler from Dallas

Wuxi hotel

Posted Nov 23, 2014
Pros: Pool was nice
Cons: Room decoration. The door man was outright rude.
Location: Didn't go anywhere.
Disappointed. I thought the property would be nicer. The room decoration was outdated.
Comment from Hotel Management
May 11, 2016 by chloe, Hotel Management
Dear guest, Thank you for staying at Kempinski Hotel Wuxi and I am sorry we havn't brought you a perfect staying experience. Your comments are crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Nov 14, 2014
I stayed in this hotel twice and both times it delivered to the best of my expectations. There's nothing I dislike about this hotel. It has great service, very good food, especially for westerners. The Paulaner restaurant in the lobby is awesome. It serves very good choice of German-style food. The staff speaks English. The internet is free, and you can get higher speed wired access (four Mbit up/down) for a very small amount.
Comment from Hotel Management
Apr 28, 2016 by Chloe Cao, Hotel Management
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. We are so happy to see that you have had a good experience with us and satisfied with our food, services, etc. Your compliment is crucial to help us get improved. Thank you again for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager
5 out of 5
Recommended
for Everyone
by skip from Ohio

Posted May 3, 2014
This was really an unexpected pleasure. They did a nice job I normally stay at only Marriotts and I would rate this right up there with any of the top hotels upstate.
Comment from Hotel Management
May 11, 2016 by chloe, Hotel Management
Dear guest, Thank you for staying at Kempinski Hotel Wuxi. Thank you for your compliment on our hotel. As the famous hotel with the longest history, Kempinski always sticks to offer first-class service for every guest. Your compliment is crucial to help us get improved. Thank you for your feedback. We sincerely hope that you will stay with us next time! Public Relations Manager