Posted Feb 22, 2015 on Hotels
Superb hotel. Friendly, helpful & courteous staff, & all speak English. Huge & well-appointed rooms, with perfect mattresses. Restaurants overpriced, but the food is gr&; excellent variety. Basically, you get 5-star accomms at 3-star prices. I had few complaints: (1) room service menu good but said only three items were available. Yes, it was close to the new year, but that doesn't excuse being unable to prepare a hamburger (why they don't get a 5 for service); (2) the space behind the bathroom sink was dirty (black head hairs). Obviously just a housekeeping oversight as the rest of the bathroom was clean, but my rule is that a single hair = dirty (why they don't get a 5 for cleanliness). Also, they need more English-language TV channels: HBO & AXN quickly get old. Finally, I broke a glass & hotel initially wanted to charge me 300 yuan, but this was dismissed when I complained at bill settling. At that time, front desk kindly converted dollars to yuan at current bank rate. Concierge also booked my bullet train ticket & went to train station to purchase it (for a mere $10 service charge). Great amenities, incl an ultra-modern spa (bring swimsuit & cap). In all, one of best hotel xps of my life. Neighborhood nondescript, but includes a good Japanese restaurant, British pub, convenience stores, & massage parlor. Huge department store a mere 15-minute walk away. Wuxi as a whole not a prime spot for sightseeing, except for Huishan old town, which is well worth a visit.