Ratings based on 74 Verified Reviews

4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Miami, Fl

Nice hotel great location and clean

Posted Mar 12, 2017
The staff at the hotel very friendly... good breakfast and not only the room was very clean all property was impecable...
Comment from Hotel Management
Mar 23, 2017 by Clara Luna Mgr, Hotel Management
Thanks for your comments. We really appreciate it
4 out of 5

A romantic get away.

Posted Jan 3, 2017 on Hotels
Very good value and accessibility. A piece of Agustin Lara's history.
4 out of 5
by Hilary Lerner from Alamo, CA

full breakfast

Posted Aug 13, 2014 on Hotels
The hotel was clean and the beds comfortable. The breakfast was made to order and was very nice. About a 10 min. walk to town. Very friendly and helpful staff
4 out of 5
by Bea from Chicago

Great hotel beautiful room service was fabulous

Posted Aug 12, 2014 on Hotels
We were very pleased would stay here again . The night clerk was very attentive telling us where to get a late drink and snack offering us an umbrella we did not know it was even raining . Room Amor de amores was beautifully furnished large bed comfy better than expected . Breakfast was good service great .
4 out of 5
by francesco

This traveler left a rating score only Posted Apr 1, 2014 on Hotels
4 out of 5
by rshacks from Mexico DF

Good hotel - really close to the town centre

Posted Mar 19, 2014 on Hotels
This is a good hotel - close to the town centre yet still quiet. It was clean and well maintained and the bed was really comfy. Staff were friendly and helpful.
5 out of 5
by Lyn and Joel from Seattle

Lovely hotel close to the center

Posted Feb 13, 2014 on Hotels
The Clara Luna is a very comfortable hotel close to the main park and has been newly remodeled. Our king bed was very comfortable and the room was spacious. The shower was not as warm as we would have liked at times but we were told that they were repairing the boiler. The breakfast menu was varied and satisfying. We stayed for six nights and enjoyed our stay.
4 out of 5
for Everyone
by Richard from Montréal

Quiet and well located

Posted Jan 21, 2014
Pros: Room size and location of hotel
Location: Not far from zocalo and major restaurants and cafés. Far from Museum of Anthropology (like almost other hotels of Jalapa).
Quiet and well located (not far from zocalo and restaurants). Huge room with recent furnitures. From the room, view on an unused parking lot. Only negative point: strong odor from a disinfectant (need few hours to remove with window open).
5 out of 5
by Dan from San Miguel, Mexico

Great location, lovely hotel with nice people

Posted Dec 30, 2013 on Hotels
This is one of the best locations in town, on a nice street, not noisy, near good restaurants and the central district but just a little bit away from the hustle- bustle. The hotel is modern and comfortable...they are in the midst of updating, but there are still some smoking rooms being changed over to non- smoking that retain odors, so beware of that. A disappointment is that seemingly all rooms look out on an ugly parking lot or into a wall.. But it didn't bother me. Beds were extremely good, the room is wel- lit and very satisfactory. The staff is helpful and the restaurant is good ( but so many good ones in this city, I would go out, except for breakfast).
Comment from Hotel Management
Feb 13, 2014 by Clara Luna Hotel Staff, Hotel Management
Mr. Dan, thank you so much for sharing your experience with us, we are glad that you enjoyed our rooms, we would be honored to have you back visiting us very soon.
4 out of 5
by Marc from United States/Mexico

Good Place To Stay

Posted Dec 28, 2013 on Hotels
Staff was exceptionally helpful, Self parking was free and very convenient. Public areas were very impressive for a three star hotel. Restaurant was convenient and reasonably priced for breakfast. The only criticism is that room maintenance, not cleanliness, could be improved. A suggestion is to include breakfast as an additional charge option. We were well satisfied with our stay and found the price very reasonable.
Comment from Hotel Management
Feb 13, 2014 by Clara Luna Hotel Staff, Hotel Management
Dear Mr. Marc, thank you for sharing your experience with us, we are glad that you enjoyed the hotel restaurant. We are looking after your comment on the maintenance of the rooms. Thank you so much for your honest comments and we hope to see you back soon with us. Kind regards,