Ratings based on 254 Verified Reviews

4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Close to Amenties, tourist areas, airport

Posted Jul 19, 2017
The stay in the hotel was fantastic, the aiport not so Constant delays and cancellations in air flight schedules caused us to lose a whole day in accomodation charges. The check in staff was kind enough to check us in just before midnight
Comment from Hotel Management
Jul 22, 2017 by Guest Relations, Hotel Management
Dear Valued Guest, Thank you for taking your precious time to share your feedback of recent stay at Pan Pacific Xiamen! We are pleased to hear that you are generally happy with us, we are also delighted to learn that our friendly and helpful service made your stay more comfortable and enjoyable. Your flattering comments will definitely be an encouragement to our Team to work even harder to attain next higher level of services. Our Hotel is centrally and conveniently located within walking distance to parks, lake, seaside, restaurants, coffee houses and bar lounges. We are also very near to some popular local tourist attractions. Once again, thank you for your valuable feedback and look forward to welcoming you back to Pan Pacific Xiamen in the near future. Yours sincerely, Emma Lin Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
Not easy to take cab in the lobby. Hotel breakfast is expensive
Comment from Hotel Management
May 31, 2017 by Guest Relations, Hotel Management
Dear Valued Guest, Thank you for taking your precious time to give us your feedback. We are happy to hear that you are generally happy with our Hotel. We are pleased to recommend that for your future stay it would be value added to have your breakfast included during your booking. Taxi service is quite convenient in this city, if you need taxi services please feel free to contact any of our Concierge team member, they will be delighted to assist you. Once again, thank you for your valuable feedback and welcoming you back to Pan Pacific Xiamen in the near future. Yours sincerely, Selina Chen Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Very Comfortable Hotel

Posted May 10, 2017
Cons: Existing pillows can be firmer. But Hotel has a pillow menu to choose the pillow which guest wanted.
Location: Near to coffee street, 5 to 8 mins walk.
Staffs are helpful in giving directions to attractions.
Comment from Hotel Management
May 13, 2017 by Guest Relations, Hotel Management
Dear Ms. Karen, Thank you for taking your precious time to give us your feedback. We are pleased to hear that you were happy with our team's service and hospitality. We will share your flattering comments with the team and it will definitely be an encouragement to us to work even harder to attain to the next level of service. Your comfort is important to us. We would like to share that we provide a range of pillows for selection. Please let us know upon making reservation for your next visit. Pan Pacific Xiamen is centrally and conveniently located within walking distance to parks, lake, restaurants and bars. We are also very near to some popular local tourist attractions. Once again, thank you for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the near future. Yours sincerely, Melet Wu Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with helpful staff

Posted Apr 15, 2017
Nice hotel with friendly and helpful staff. Good customer service and managed to get staff to help and purchased train ticket to chaoshan at a fee. Was also upgraded to a bigger room upon check in. Will stay at hotel again for next visit.
Comment from Hotel Management
Apr 19, 2017 by Guest Relations, Hotel Management
Dear Valued Guest, Thank you for taking your precious time to share your feedback of recent stay at Pan Pacific Xiamen! We are pleased to hear that you are generally happy with us, we are also delighted to learn that our friendly and helpful service made your stay more comfortable and enjoyable. Your flattering comments will definitely be an encouragement to our Team to work even harder to attain next higher level of services. Once again, thank you for your valuable feedback and look forward to welcoming you back to Pan Pacific Xiamen in the near future. Yours sincerely, Emma Lin Assistant Guest Relations Manager
3 out of 5
by reza

Posted Apr 12, 2017 on Hotels
Comment from Hotel Management
Apr 14, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melet Wu Guest Relation
4 out of 5
by A verified traveler

Posted Mar 29, 2017 on Hotels
Efficient helpful staff. Enjoyable stay.
Comment from Hotel Management
Apr 4, 2017 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to share your experience of recent stay in Pan Pacific Xiamen! We are pleased to hear that you had a memorable stay with us, You are happy with our Team's service and hospitality. Your flattering comments will definitely be an encouragement to them to work even harder to attain to the next level of service. Once again, thank you for your valuable comments and welcoming you back to Pan Pacific Xiamen in the near future. Yours sincerely, Emma Lin Assistant Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great hotel near lakeside

Posted Mar 27, 2017
Pros: Location, facility, nice people
Cons: I wasn't allowed to smoke at the outdoor pool, even though there were NO patrons. This was frustrating.
Location: Lakeside Coffee, Foot massage places, Oceanside dinning
I always stay at this hotel in Xiamen. The people are great and the rooms are nice. Short walk to coffee shops at lakeside makes it pleasant
Comment from Hotel Management
Mar 29, 2017 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking your precious time to share your feedback of recent stay in Pan Pacific Xiamen! We are pleased to hear that you are generally happy with us, you enjoyed our convenient location which is within walking distance of key attractions and eating place, we are also delighted to learn that the equipped facility and friendly staff has enhanced your experience. Your flattering comments will definitely be an encouragement for us to work even harder to attain to the next level of services. In order to maintain quality of environment and adhere to local law, there is an appointed smoking area in front of our driveway, we appreciate your kind understanding. Once again, thank you for your valuable feedback and welcoming you back to Pan Pacific Xiamen in the near future. Yours sincerely, Emma Lin Assistant Guest Relations Manager
4 out of 5
by A verified traveler

Efficient staff

Posted Mar 21, 2017 on Hotels
Fantastic service, all staff that we came across are all very well trained. We must really praise the staff training and right attitude of the staff. Location however is bad and taxi available is inadequate. We enjoyed our stay
Comment from Hotel Management
Mar 24, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking your precious time to give us your feedback. We are pleased to hear that you have enjoyed the stay with us. Your kindly recognition towards our attentive and professional service of associates is also very much appreciated. Our location is within walking distance of the key attractions and eating place. I am sorry you found challenge with the location. I would recommend approaching our concierge who would be happy to share and offer ideal solution on it. Once again, thank you for your valuable feedback and welcoming you back to Pan Pacific Xiamen in the near future. Yours Sincerely, Emma Lin Assistant Guest Relation Manager
4 out of 5
by Alan

Pan Pacific 4 stars, Good Value

Posted Mar 15, 2017 on Hotels
About day 7 of a 10 day stay, they started putting an odor in the lobby air system that I don't like. I've smelled it before at the Aqua Caliente Hotel in Palm Springs. It is an overpowering deodorant smell and is easily overused...a little goes a LONG LONG LONG way.
Comment from Hotel Management
Mar 26, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience of recent stay with us! We aim to create positive and memorable experience to every guest, I am disappointed to hear that the aromatic smell of our lobby was less than your satisfaction which our group designed for pleasing the guest. We have noted your comment and would like to share that the fragrant smell was customized base on feedback from guests before our implementation. However, we are sorry that it was not to your preference. Once again, thank you for sharing your experience with us. Look forward to welcoming you back to Pan Pacific Xiamen in the near future! Yours sincerely, Emma Lin Assistant Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Alternative to Marco Polo Hotel

Posted Mar 14, 2017
It is great hotel within the same area of Marco Polo. In recent years Marco Polo quality went down. Pan Pacific is great choice. Next year we will stay there.
Comment from Hotel Management
Mar 16, 2017 by Selina Chen, Hotel Management
Dear Guest, Thank you for taking your precious time to give us your feedback. We are happy to hear that Pan Pacific Xiamen is your preferred Hotel. Our Hotel is centrally and conveniently located in Xiamen BCD and within walking distance to Parks, Coffee houses, restaurants and lounge bars. Once again, thank you for your valuable feedback and choosing Pan Pacific Xiamen and welcoming you back in the near future. Yours sincerely, Selina Chen Guest Relations