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Reviews of Pullman Xiamen Powerlong

4.5 out of 5
Pullman Xiamen Powerlong
No 133 Hubin Middle Road, Xiamen, Fujian

Reviews

8.2

Very Good

Rating 10 - Excellent. 33 out of 122 reviews" "
Rating 8 - Good. 67 out of 122 reviews" "
Rating 6 - Okay. 17 out of 122 reviews" "
Rating 4 - Poor. 4 out of 122 reviews" "
Rating 2 - Terrible. 1 out of 122 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Oscar

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Location and environment is great, hotel is old and service is fair
Stayed 4 nights in Apr 2023

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay.... but wifi sign-on is painful
Very enjoyable. Nice location. Metro line 2 is now open (25/12/19) and the station is quite close.. Hubin zhong lu zhan. Be aware WIFI. Whilst it is fine while it works, it can be a royal pain to get it working, especially after a day or two.. IF YOUR PHONE/PC SAYS IT HAS WIFI, BUT NO WIFI. This is really frustrating. The reason is... (a) the wifi has a sign-in room page, but (b) getting this page to fire up at all is painful, and (c) the page often half appears but will not load fully. (d) when you finally get this far, then select the room option not the phone. The problem is that the wifi says it is connected, but (a) (b) and (c) (and (d)) are additional problems. There is most definitely a fault or glitch... my PC did it, my phone did it, my wife's chinese phone did it. It can take 30 mins of frustration to fix it, so get ready to be patient!!!!! After ten days we just about figured out a way.... click "forget network" when it fails. If the sign-in page still only half-opens then click "open in browser" in "settings", then go to room guest. It sure is annoying... a waste of time... exacerbated by the system being a daily re-sign type.... so it constantly is cutting you off each day and you have to log on again. When you're there for 10 days... sigh!!!!!
Stayed 11 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite accessible to popular places of interest via taxi. Most about 15mins.
Stayed 3 nights in Dec 2019

8/10 Good

Kwanbae

Traveled with family
Liked: Room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services! Will want to stay there again if going to Xiamen again!
Stayed 4 nights in Aug 2019

10/10 Excellent

YK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice rooms, convenient location. Friendly and helpful staff. Had a good stay.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food could be improved. They have no idea how to make cocktails.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Nannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and very helpful. Good location and very nice room with view.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from Jason Sun on Mar 31, 2018
Dear guest, We very much appreciate your comments regarding your stay at the Pullman Xiamen Powerlong. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason SUN Director of Operations

10/10 Excellent

Erik Larson, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff was super nice and the room was great.
Response from General Manager on Sep 30, 2016
Dear Mr. Larson, We very much appreciate your comments regarding your stay at the Pullman Xiamen Powerlong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Freeman Deng General Manager

8/10 Good

Camille, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with high accessiblity
The staffs are very helpful and friendly. The only thing is that, the mini fridge in my room is locked so I could not use it. One thing I would like to highlight is that they offers many kinds of pillow and the guest can choose without paying a fee. During our stay, I requested extra mineral water and plaster，the staff sent them to my room very fast. Really appreciate their high service level.
Response from Cathy Wang on Jun 23, 2016
Dear Camille, Thank you for taking the time to write this wonderful review of your stay experience at Pullman Xiamen. It is always refreshing to receive positive comments in regards to the enjoyment of the service extended by our team. We do pride ourselves in providing the best service possible and ensuring every guest has a memorable stay. Thank you for highlight the details of hotel location as this will serve as a valuable source of reference for travelers who are planning to visit Xiamen. However, I am sorry for the inconvenience you experienced that you were unable to check in on time because of hotel were full house, I hope this did not detract from your stay as we very much look forward to welcoming you back on your next visit to Xiamen. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cathy Wang Guest Experience Manager

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unable to sleep well as the room temperature was too warm and no air conditioning could be provided. The hotel claimed this was the policy issued by the city during the winter.

6/10 Okay

Guan Lim, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok la, not bad
very small hotel with very cold indoor swimming pool. still new and clean. nice lake to have evening walks. nothing special, nothing great. four stars for me because no grand entrance.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general, a nice hotel to stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
It was my first time staying with Pullman Hotel in Xiamen, I did not have much time to explore its surrounding nor its facility, but I am generally happy with the room condition. Nothing to complain about, but I didn't rate it a 5 because it wasn't as innovative as Indigo Hotel in Xiamen.

10/10 Excellent

Roger, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
A high quality great value hotel with fantastic facilities and service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not coming back here
habits of what appears to be the strict following of Chinese government rules that delay check in and check out and frustrate paying customers. why they can't think on their own and create a pleasurable experience for their customers is just confusing to me. Worse than any other Chinese hotel I have stayed; and that list is long.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Nice
Nice hotel and good facilities at convenient location. A bit pricey but value for $.

10/10 Excellent

Menon VPS, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property
Excelelnt

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not impressed; a/c not working in summer
hotel crew mentioned that AC can only cool up to 21 in the blazing hot summer; sent maintenance guys more than 2 times and changed rooms. hotel is also far away from must see areas and hard to get a taxi.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

xiang

Liked: Staff & service, room comfort
房间很小，设施很破旧，隔音不行，
Stayed 1 night in Dec 2023

6/10 Okay

Shu Yuen Michael

Disliked: Property conditions & facilities
Not so good
Stayed 4 nights in Nov 2023

8/10 Good

SHU MING

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Lai Yee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

ChiehLung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is ok as it is far to walk out but it is very relaxing to be surrounded by waters . Room are big and clean
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

CHIH-YIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境及乾淨度.服務是合宜.提供照片是窗外景色
住宿品質與環境不錯 附贈的早餐蠻好的 唯地理位置在交通上要採行 的士或親友來接送 感覺較不適合自助旅行者
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Property conditions & facilities
由於預定這間房間時是選擇有付早餐的行程，結果跑出行程詳細時是沒有付早餐，經與旅行社溝通後 說可以付上我吃早餐的明細再退費給我，但我根本不知道要從哪裡的信箱登入，或是不知道要找哪位，讓人覺得沒有安全感。
Stayed 2 nights in Aug 2019

8/10 Good

Shuling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境很舒服，早餐很棒。
Stayed 1 night in Jul 2019

8/10 Good

FEI SHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room but bad food provided
Quality of room decoration and provisions are good. But the sound proof is not good enough when someone were talking outside my room. It’s quite annoying. Moreover the food quality and taste of the breakfast and the Chinese restaurant are below standard. Considering food quality it’s not 5 star standard.
Stayed 1 night in Jul 2019

10/10 Excellent

Maroton, ニューヨークシティーボーイ

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いいホテル。また利用したいです。
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Yao Sheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
滿意的一次商務旅行
整體來說都很滿意
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness
周边环境很好，空气新鲜。办理入住的时候，前台的小伙给我们升级到湖景房，非常感谢，交通很方便，出酒店就有去中山路的8路汽车，去哪里都方便。 床单不是每天都给换，我们三个人入住，毛巾浴巾只有两套，每天都要给前台打电话再要一套。 泳池的游泳圈是需要花15块钱租的，孩子几乎每天都去游泳，头两天的服务生态度特别好。最后一次去是一个戴眼镜的男生，租游泳圈的时候，他拿出一个幼儿用的小圈，我说太小了，因为我家孩子基本都用大人用的，他说这个就行，我说麻烦您给我换个大的，因为我家孩子体格大，他拿出了一个硬邦邦的游泳圈，我说要那种充气的游泳圈，他皱着眉头，极其不耐烦的说这个就行，因为我看见那边放着充气的游泳圈，我生气的说我就要充气的，他又极其不耐烦的瞪着我说，好吧好吧。我花钱租的，想要什么样的，我可以选择吧，凭什么你给我决定呢？我拿到游泳圈之后，就听见，那边的门，哐的一声被他关上了，真的很无语。 还有就是去厦门的几天里，基本都在下雨，前台的人说，房间里应该有，而我们的房间里没有，每天都要交200元押金，借两把伞，每天都是这样，太不方便。
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ベルボーイは機能していない。その他素晴らしい。宿泊中1日ホテルに滞在して仕事しましたがビジネスにも使いやすい部屋のレイアウトでした
Stayed 3 nights in Mar 2019

8/10 Good

Gerd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullmann - Style - man bekommt was man erwartet
Es gibt eigentlich kaum was zu nörgeln, alles so wie man sich das vorstellt. Der Pool hat sogar ein 20 m langes Becken. Zimmer sind gut und sauber, das Bett ist toll und das Wlan extrem schnell und stabil. Personal spricht mehr oder weniger englisch - ist aber hilfsbereit und nett. Leider keine Einkaufsmöglichkeit in direkter Umgebung.
Stayed 1 night in Mar 2019

8/10 Good

YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周边环境优美，服务态度好
不过不失的住宿
Stayed 2 nights in Feb 2019