Ratings based on 113 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by Nga Wai

This traveler left a rating score only Posted May 22, 2017 on Hotels
2 out of 5
by A verified traveler

Really disappointed

Posted Mar 12, 2017 on Hotels
Smelled super bad, like dogs stayed in there And mares that place hard! Service was very good but the smell....
4 out of 5
by Surendra Paul

Old girl needs a face lift.

Posted Mar 11, 2017 on Hotels
This business trip was pleasant enough. I have been staying at this property for the last 12 years, it is just getting a bit dated and it is time to be refreshed.
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne australia

Nice hotel and staff

Posted Mar 7, 2017
OK position. Staff very good and speak english. Great food and excellent kitchen staff
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 31, 2016 on Hotels
4 out of 5
by A verified traveler

Nice but needs improvement!

Posted Jul 3, 2016 on Hotels
Crown Plaza has be my favorite hotel for the quality, comfort and price, I am not super picky, but I do think hotel manager needs to keep abreast with the condition of the room by inspecting periodically. My bathroom wall has moldy discoloration marks all over, I tried to wipe them off but it seemed that they are "baked in", the two screws that secured the wall fixture that holds the shower head were all rusty, looked like it has been neglected for quite some time. Crown Plaza is not exactly budget inn, so should not act like one.
Comment from Hotel Management
Jul 12, 2016 by Lydia Li, Hotel Management
Dear Valued Guest, this is Sheraton Xiamen Hotel not Crown Plaza. Maybe next time you can choose our hote.
5 out of 5
by Heidi from Seattle

Good service and nice room.

Posted May 27, 2016 on Hotels
Nice hotel in Xiamen. I will always stay there if I go back there again for business.
Comment from Hotel Management
by Lydia Li, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward welcoming you again at Sheraton Xiamen Hotel.
5 out of 5
by Jennie from philippines

Posted Apr 30, 2016 on Hotels
Excellent service from the staff
Comment from Hotel Management
Jul 9, 2016 by Lydia Li, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward welcoming you again at Sheraton Xiamen Hotel.
4 out of 5
by Victor from Manila

Nice place to stay in Xiamen.

Posted Apr 15, 2016 on Hotels
Excellent Sheraton Quality
Comment from Hotel Management
Jul 2, 2016
Dear Valued Guest, Thank you for choosing Sheraton Xiamen Hotel. We are devoted to offering guests a comfortable stay with us. We will work hard to make sure that we maintain the same level of service in the hotel, and also, improve our food quality to meet your demands. At Sheraton Xiamen Hotel, it is our aim to open up your life and travel effortless. Again, thanks for your feedback and we look forward to hearing from you and welcoming you again at Sheraton Xiamen Hotel.
4 out of 5
by A verified traveler

Posted Mar 25, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Online Sales Lydia, Hotel Management
Dear Valued Guest, Thank you for choosing Sheraton Xiamen Hotel. We are devoted to offering guests a comfortable stay with us. We will work hard to make sure that we maintain the same level of service in the hotel, and also, improve our food quality to meet your demands. At Sheraton Xiamen Hotel, it is our aim to open up your life and travel effortless. Again, thanks for your feedback and we look forward to hearing from you and welcoming you again at Sheraton Xiamen Hotel.