Ratings based on 673 Verified Reviews

4.1 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Shanghai

Posted Apr 8, 2018
Perfectly located near Bell and Drum Towers and the Muslim Food Street and 2 bus stops away from the City Wall. No response though to my pre-arrival email enquiry about availability of airport shuttle service.
Comment from Hotel Management
Apr 11, 2018 by GS, Hotel Management
"Dear Guest:thank you for your choosing to stay with us. Our property is located in the heart of the cith with convenient traffic, that is the center of restaurant, entertainment and shopping. The famious Muslin street,bell tower and city wall Etc. are more 10 minutes away from hotel by walk, and we provide the free city map for your easy trip. All of us hope you will choose any property of Ascott to stay again. "
3 out of 5
by A verified traveler from Vancouver, BC Canada

Posted Mar 29, 2018
The hotel and the staff are nice. We were charged for a third person though we stated in our booking that there were 3 adults.
Comment from Hotel Management
Apr 2, 2018 by GS, Hotel Management
"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again. "
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely staff, convenient location, well priced.

Posted Mar 26, 2018
I had a great time in Xian. The staff was very friendly and helpful. The travel desk arranged my sightseeing as well as the Tang Dynasty show. They also picked me up from the airport. I was very tired after a long flight and I was relieved to be in excellent hands. This travel desk is a great asset for travelers like me who do’nt speak a word of Chinese. Thank you tourist desk for a wonderful time in Xian.
Comment from Hotel Management
Mar 30, 2018 by Host, Hotel Management
"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still constantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again. "
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location to explore the city

Posted Mar 11, 2018
Nice hotel. Great breakfast. Near Drum tower and Muslim Quarter to explore the heart of Xi'an
Comment from Hotel Management
Mar 12, 2018 by vivian, Hotel Management
"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again. "
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Excellent location

Posted Mar 3, 2018
Hotel isn’t new, but everything is clean and the beds are comfortable, rooms are good sized. The staff is very helpful, and speaks excellent English . The location is perfect. Near bell & drum tower, South Gate, Muslim Quarter , and so much more.
Comment from Hotel Management
Mar 7, 2018 by vivian, Hotel Management
"Dear Guest:thank you for your choosing to stay with us and sincere and valuable comments and suggestions to us. From start of last year, our management have an arrangement of renovation for our property, up to now, a part of our apartments have finished the renovation, and we are trying our best to build a comfortable and warm home for our guests. All of us hope you will choose any property of Ascott to stay again. "
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur, Malaysia

Comfy and cozy feels like home :)

Posted Feb 1, 2018
Very convenient location. Within walking distance to main tourist attractions in central Xi’an. Apartment/room is very comfy and cozy. I really love the kitchen. It is well equipped. Got everything you need. Feels like home. Staff is very friendly. If you’re a Muslim, this hotel is a good place to stay because nearby this hotel there are a lot of halal eatery that open until pass midnight. If I visit Xi’an again in the future, I will definitely stay again at this hotel. Thank you for the great hospitality Citadines Central Xi’an !
Comment from Hotel Management
Feb 7, 2018 by Ann, Hotel Management
"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still constantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again. "
3 out of 5
by A verified traveler

Apt building changed to hotel.

Posted Jan 2, 2018 on Hotels
It's one of the apt buildings changed to hotel. It's ok to stay, but just ok. The whole building is huge and gloomy; the walls are thin; the location is great. You get what you pay for. If you are used to 4 star hotel, then it's not for you, but if you are a budget traveler, it's a good place to stay. The room has a kitchenette. The hotel is conveniently located in the city center. Good price.
Comment from Hotel Management
Jan 10, 2018 by v, Hotel Management
"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still constantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again. "
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Dec 28, 2017 on Wotif
The studio is very clean and comfortable.the staff are very friendly and helpful. Great location, I enjoyed my stay there very much.
Comment from Hotel Management
Jan 10, 2018 by v, Hotel Management
"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still constantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again. "
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2017
The location was great and the room was what we expected for the great price. The only thing that could be improved was our initial welcome by the hotel staff which included a recommendation that we spend additional money to upgrade to a nicer room that we include a second breakfast voucher
Comment from Hotel Management
Jan 10, 2018 by v, Hotel Management
"Dear Guest:thank you for your choosing to stay with us and recognition to our property. Ascott try their best to contribute the well being and success of people who live and work away from home. We provide the comfortable and convinence with special facilities for our guests.Thank you for your sopport and kindness. All of us hope you will choose any property of Ascott to stay again. "
4 out of 5
by A verified traveler

Good location and value for money

Posted Dec 20, 2017 on Hotels
Comfortable
Comment from Hotel Management
Dec 22, 2017
"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again. "