Not great, moved to Sofitel next day
Posted Sep 7, 2016
Front desk staff only interested in paperwork and efficiencies upon our arrival. Our queen size bed looked like a double so they changed the room (2 single beds), and then told us we'd be charged extra because apparently it was an upgraded room. The beds were hard and uncomfortable. Lingering smoke smell. Hotel in need of update. The irony is, the only time the supervisor showed any interpersonal skills was when we were leaving, to ask our reasons for doing so.
Comment from Hotel Management
Nov 25, 2016 by Rudy Rodas, Hotel Management
Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us.
I apologize for failing to deliver a satisfactory experience during your recent stay with us, and have talked with concerned department on the issue you commented. This is not up to our usual standards and please be rest assured that we will continue and enhance our training in this.
Notwithstanding this experience, it is still our sincere wish that we would have the opportunity to serve you again in the future.