Ratings based on 179 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, USA

Nice tourist hotel with a great location

Posted Feb 6, 2017
Pros: Great location and friendly, helpful staff.
Cons: The breakfast selection can be improved to have more western food options. The hours for serving breakfast can also be extended beyond 10am.
Location: This is a great location to start exploring Xi'an, especially the old city as the property is located right next to the old city wall.
The hotel is conveniently close (walking distance) to the old city wall, southern gate and has a subway station right outside its front door. Super helpful concierge team (Jacky and Tank) and friendly staff overall. Free wifi throughout the property and comfortable rooms, some with a great view of the southern gate. Shopping centers are in the vicinity. From the hotel, people can take an easy walk to most of the major attractions within the old city wall, including the Bell Tower, Drum Tower and the Muslim Quarter.
Comment from Hotel Management
Feb 15, 2017 by Grand Park Xian, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Value hotel for Vegans/Vegetarians

Posted Dec 29, 2016
Pros: Good facilities, lovely staff, and good location
Cons: The hotel need a bit of refurbishing in some areas as the lobby carpet.
Location: Very central location next to a metro station, with access to the airport, and near all major point of interests
Very good value for money hotel, good facilities, internet speed is one of the fastest we have seen. we are pure vegetarians, and emailed before arrival for our food requirements. We booked a club room. After check in, the head chef was waiting for us to brief us of what they offer to us, as we are pure indian vegetarians. He organized for everyday of our stay, readily freshly prepared assorted breakfast food. And as we had booked a club room, every evening, vegetarian snacks and preparations was ready for us, and as the quantity and variety was so much that we did not have to order our dinner food. And all this at no extra cost to us, except for us being booked for a club room. And he prepared on our arrival evening a full indian first class dinner.
Comment from Hotel Management
Jan 17, 2017 by Grand Park Xian, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 5, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Nov 1, 2016 on Hotels
Hotel is old and in need of some overhaul, room/bathroom lights are dim. However it is convenient to take the MRT and the old city wall is just a short walk away.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian
3 out of 5
by A verified traveler

Location is good, but room and breakfast is poor.

Posted Oct 31, 2016
Pros: Only location.
There are many tour people. So we sometimes can't get seat and dishes.
Comment from Hotel Management
Nov 30, 2016 by Grand Park Xian, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian
3 out of 5
by A verified traveler

Great location, building in need of renovation

Posted Oct 27, 2016 on Hotels
Great location at the South Gate, metro entrance outside the hotel driveway, bus services within easy walking distance. Hotel service was patchy, one concierge told us to look up google maps when asked for advice but another went out of his way to help - similar experience with reception desk.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Excellent

Posted Oct 21, 2016 on Orbitz
Location was great. Staffs were exceptional. Breakfast was good
Comment from Hotel Management
Oct 24, 2016 by Grand Park Xian, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian
3 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager
4 out of 5
by A verified traveler

Good location

Posted Sep 17, 2016 on Hotels
Staff very helpful and good breakfast.
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great location

Posted Jul 29, 2016 on Orbitz
The Grand Park Xi'an is located in a great spot. It's right next to a high end shopping center and is right across the street from the Xi'an city wall (south gate). We got a corner room with a view of the south gate and shopping center. Staff was very helpful and let us know how to get around and how to find local places. The room was decent. The bathroom is kind of dark and needs updating and the carpet looked a little dirty. But for the price we paid it was worth it.
Comment from Hotel Management
Aug 19, 2016 by Cindy Yang, Hotel Management
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We are very pleased to hear that you are satisfied with our service, and looking forward to have the pleasure to deliver excellent service to you again during your next visit.