Ratings based on 5 Verified Reviews

3.0 out of 5
60% of guests recommend
3.8 Room cleanliness
2.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by Amy from Sydney NSW, Australia

Potentially great hotel that lets itself down

Posted Oct 2, 2012
I arrived at Xi'an Station at 1:30am after travelling from Pingyao by train with 4 other family members. We were completely exhausted and were happy to see that the hotel was only a 3 min walk from Xi'an Train Station. Despite the late hours, the nearby streets were still lively with many street eateries still open, and what appeared to be "ladies of the night" attempting to liaise with late arriving travellers. These observations instantly gave me a rather poor first impression of the local area. The hotel lobby was beautifully decorated and looked quite inviting. Unfortunately, the staff at the check-in counter were incompetent and quarrelled among themselves over procedural issues, taking nearly 1/2 hour to complete our check-in. We were unimpressed. Sure enough, while waiting for our rooms to be allocated, a man and who appeared to be a prostitute also turned up (with no luggage and no reservation) to check in... The business suite I was in was very spacious with high quality furnishings. The bed was very comfortable, which provided the much needed sleep before we checked out the next day to continue with our travels in Xi'an. Checking out was just as painful as checking in. The staff made no attempt to complete our check-out before dealing with queue-jumping enquirers at Reception. We were almost charged twice for our accommodation. In sum, this hotel has good potential to be a great hotel, but its staff and some of its clientele largely let it down.
3 out of 5
Recommended
for Everyone
by May from Sydney NSW, Australia

Poor front desk service

Posted Sep 30, 2012
Pros: Location and clean room
Cons: Poor staff
Location: Good
The hotel is real close to the xian railway station and the room is clean and large. However I have to warn travellers to ensure that they do not get over charged by the hotel staffs who are poorly trained and unprofessional. At check in, they made the mistake that we booked for 2 nights instead of 1 and try to get us to pay for one more night by credit card at the same time of getting our credit card to pay for deposit. If I have signed both credit card bills without questioning them, I would have paid the room twice. At check out time, they did this again and tried to get me signing a credit card bill for the one night I stayed, despite I showed them the Expedia hotel voucher that it has been prepaid. I spoke with them with perfect mandarin so language barrier cannot be the cause. The staffs at front desk simply do not know what they are doing. Check in and check out time added up to be 45 mins in total. The front desk staffs also refused to give me street direction and told me to get out to ask someone else. All travellers who consider booking this hotel for the location , be careful about what they ask you to sign and pay.
2 out of 5
by A verified traveler from London

Urgh...

Posted Oct 5, 2007
4 Star would be stretching the point. A lost reservation, dirty room, double rather than twin beds, and overcharging this hotel was a shambles...
4 out of 5
Recommended
for Everyone
by A verified traveler from Wien

Schönes Hotel

Posted Aug 19, 2014
Das angenehmste Hotel auf meiner Chinareise. Personal war freundlich und sprach Englisch. Zimmer Roch allerdings leicht nach altem Rauch, obwohl wir im "Non-Smokers Floor" untergebracht waren (davon hab es zwei Etagen). Daher ein Punkt Abzug. Sehr angenehmes Bett! Und großes Zimmer. Wir waren im "Western" Restaurant essen weil wir zu faul waren etwas anderes zu suchen- war eigentlich sehr gut und nicht allzu teuer. Es hab auch noch ein chinesisches, welches gehobener war und teurer. Das haben wir aber nicht probiert. Ansonsten waren zB Gym und Karaoke Bar angeschrieben, doch diese waren nicht geöffnet und irgendwie wusste auch niemand etwas davon.
4 out of 5
Recommended
for Everyone
by yang from 東京

どなたでもOK!

Posted Mar 23, 2013
Pros: 静かのこと
Cons: なし
Location: 可もなし不可もなし
部屋の状態、ロケーション、サービスレベルなどすべてにおいて問題ありません。どなたでも安心してご利用できます。