Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
67% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

酒店清洁度和设施

Posted Aug 23, 2016 on Hotels
有个惊喜 就是免费升为loft套房,酒店条件很好。美中不足的是pool处于维修之中,没有用上。
4 out of 5
by A verified traveler from Xi'an

Decent Hotel

Posted Aug 12, 2016
It was a nice hotel with friendly staff. In need of a renovation and re paint. Our bathroom had water damage and there were squashed bugs on the roof. Balcony door would not lock properly and was less of a balcony and more of a shared pathway next to the pond. But the buffet was very nice and affordable. The staff were very friendly to help the best they could.
Comment from Hotel Management
Aug 19, 2016 by luhou, Hotel Management
Dear guests, thank you for your comments, welcome to our hotel again!
4 out of 5
by A verified traveler from Kuala Lumpur, Malaysia

Old but still good

Posted Jul 23, 2016
Pros: services
It is a pleasant experience to stay in the hotel. The reception is very helpful too.
Comment from Hotel Management
Aug 15, 2016 by luhou, Hotel Management
Dear guests, thank you for your comment. Welcome to our shop again!
3 out of 5
by A verified traveler

Rooms are dirty!

Posted Jul 22, 2016
The rooms need to be cleaned and repairs made. Sheets are not washed even when requested. It reeks of cigarettes even in my non smoking room. I had to moved and ended with two beds instead of king size bed requested. If you do not speak Mandarin, be careful with directions staff provides. They pointed us in wrong direction twice and suggested we use a taxi driver that charged us more than twice the normal fare for that destination. The buffet is fair priced and good. It's really nice if you eat outside. The hotel staff is polite just not helpful. The worst part of the hotel is the dirty rooms.
Comment from Hotel Management
Aug 15, 2016 by luhou, Hotel Management
Dear guests, thank you for your comment. Welcome to our shop again!
4 out of 5
by John from Singapore

Good business hotel

Posted Jun 14, 2016 on Hotels
We stayed as a couple for holiday but choose this hotel for its historic reason. Is one of the first 5 start hotel in Xi an Is a great hotel, just a little far away from city centre About 10 mins taxi, 20 kinds bus
5 out of 5
by A verified traveler

Jianguo hotel

Posted Jun 13, 2016
Pros: The service of staff was especially good. The price of our room was good.
Cons: Reduce the noise of the air conditioning unit in the room.
Location: Location was excellent. We took tours from the hotel, so the location was not especially important.
We are glad the bus took us directly to and from the airport for a reasonable price. One of the clerks was able to provide us with a computer and printer to allow us to print a travel document. She did this efficiently, providing us with personal service. Another clerk tried to print our boarding passes, and although he was unable to do so, it was not his fault.
Comment from Hotel Management
Aug 15, 2016 by luhou, Hotel Management
Dear guests, thank you for your comment. Welcome to our shop again!
2 out of 5
by A verified traveler

Posted May 17, 2016 on Hotels
The service was very average, the bathroom towels and robe are very old. The carpet not that clean
3 out of 5
by iris from Israel

doesn't worth the money

Posted May 11, 2016 on Hotels
The hotel maintenance is poor, and the price really doesn't worth it. Bad location, far away from the metro station
3 out of 5
by Takako

This traveler left a rating score only Posted Mar 21, 2016 on Hotels
5 out of 5
by A verified traveler

Jianguo

Posted Feb 12, 2016 on Hotels
This hotel had everything we could ask for. Great room, great restaurants and hotel service. This hotel did have an indoor pool but was under renovation at the time. The Jianguo is a bit far from the airport but you can get there airport shuttle. Visiting Xi'an was mainly for the Terracotta Army but there are plenty of other sites to see here.