Ratings based on 17 Verified Reviews

3.9 out of 5
76% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Wuxi

nice installations, great staff

Posted Sep 21, 2015
Pros: The staff was very helpful. Nice arquitecture.
Cons: Bar opening hours...
Location: There is nothing to do near by. If you want to see the city attractions like the bell tower etc, thats not the hotel if you don't have a car.
Nice installations, though very far away from everything, was a bit disappointed about breakfast as I had very high expectations due to the reviews I had seen....was nice but nothing exceptional. I was in Sanya Kempinsky recently and THAT was a breakfast buffet. The bar closes at 10pm!!!!!, which was unexpected too when we went for a night cap at 10:05. All in all, nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel out of the busy centre

Posted May 2, 2015
In general, it was quite a good and relaxing stay. Lobby's beautiful and smells good. Hotel lounge is nice and peaceful. Western food is ok and food was served warm as per my request. In-door dining was ok as well. I asked for breakfast and they forgot to include a glass of orange juice and when I mentioned that to them through the phone, they gave me two glasses and apologised. Check in was ok. Staff told me that my room has not been organised so I had an upgrade and stayed in the executive lounge. Although the room doesn't really feel like it but it's comfortable enough. The room had quite some tricky switches for the lights and some are apparently not working. It shouldn't generally be like it and should be easy for guests and not be like a guessing game. For my first dinner, I didn't want to eat in my room but the staff pushed it a bit and even offered to bring a table but I was firm and said no. Their western cafe was closed then maybe because there weren't a lot of hotel clients. So they just offered to bring the food to the lounge which eased my disappointment. I felt like not all staff greet you when they see you or is it the culture of the host country? Probably. But I think being a 5 star hotel, it shouldn't be that way. My biggest disappointment was that their pool was under maintenance. They mentioned it through their website but of course some clients would not be able to check. Overall it's a good looking and comfortable hotel but I've stayed in better ones.
Comment from Hotel Management
Jun 1, 2015 by Kai Behrens General Manager, Hotel Management
Dear Guest, Thank you very much for taking your time sharing the experiences of your recent stay at our property. I am sorry to learn that the Kempinski Hotel Xi’an team was not able to meet your expectations completely. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can expect from a Kempinski property. Especially to invested substantial time and efforts in staff training. I sincerely hope that the Kempinski Hotel Xi’an will have once again the opportunity to welcome you back to Xi’an. Best regards Kai Behrens General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Palatial Hotel a long way out of town

Posted Dec 1, 2014
Pros: Beautiful rooms and facilities; idyllic grounds and immediate surroundings
Cons: Access; Isolation from the resat of X'Ian; transportation to and from the hotel;cost of hotel services and dining.
Location: Zero - it is so difficult to get reliable transportation; most cab drivers won't go near the place; the subway does not go there.
Stayed at this hotel by accident and it turned out to be graet value once we finally got there, but almost impossible to get to- especially from downtown X'ian. Do not recommend unless you have a driver, a car, or pre-arranged transportation, which can be extremely expensive!! Food and services within the hotel were also very expensive, which is a problem seeing that it is almost impossible to escape to eat somewhere else!!
Comment from Hotel Management
Jun 13, 2015 by Ita Tong, Hotel Management
Dear Guest, Thank you for sharing your feedback.The hotel is located in Chanba Ecological District, where surrounding commercial facilities are still under developing. With easy reach to Metro supermarket, which is the world famous five hundred retail giant and the world's largest sports retailer-Decathlon, it will take only 5 minutes from hotel by car. Hotel provides free shuttle bus service for in-house guests on weekend from hotel direct to No. 5 Fengcheng Road shopping area and the subway station. Your attention would be much appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price

Posted May 21, 2014
Good. Overall nice place to stay with family. Friendly staff.
Comment from Hotel Management
Mar 7, 2015 by Ita Tong, Hotel Management
Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon.
3 out of 5
by TB from texas

Xian - nice hotel ruined by no air conditioner

Posted Apr 23, 2014
Pros: Good price
Cons: Breakfast quality, and mainly air conditioner in warm weather
Location: Located outside of town. Not really near anything that I saw except the north train station. Pretty nice area though near a river.
Beautiful interior and exterior and nice room ( not sure about 5 star, but still nice). But no air conditioner!!! Their solution was for us to open the windows at night. Overall, wouldn't go back. It is pretty far from the city center as well. Awesome staff though who were very helpful (outside of the air conditioner).
4 out of 5
Recommended
for Everyone
by A verified traveler

Xian Kempinski

Posted Apr 21, 2014
Location: Not much to tell. Too far from city center.
The hotel was clean and good. The staff was excellent and provided the best service. The restaurants in the hotel provided the best food. Really enjoyed the stay. Only down side is that the hotel is located too far from the city center.
Comment from Hotel Management
Mar 21, 2015 by Ita Tong, Hotel Management
Thank you for sharing your feedback.The hotel is located in Chanba Ecological District, where surrounding commercial facilities are still under developing. With easy reach to Metro supermarket, which is the world famous five hundred retail giant and the world's largest sports retailer-Decathlon, it will take only 5 minutes from hotel by car. Hotel provides free shuttle bus service for in-house guests on weekend from hotel direct to No. 5 Fengcheng Road shopping area and the subway station. Your attention would be much appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it!

Posted Sep 11, 2013
Location: The location was a bit far from the city, and it is difficult to get a taxi back to the hotel
Love the hotel, the food, very comfortable, peaceful, very satisfied.
4 out of 5
Recommended
for Everyone
by Sharon from Philippines

Terrocotta Warriors

Posted Apr 6, 2013
Pros: The front lobby decors was wonderful!
Cons: The temperature control in the room.
Location: You're a bit captive when you stay here as there is nothing around.
My friend and I booked this hotel as it was close to the Terracotta warriors museum. We took a metered cab from the airport which was 171 RMB. Most of the cab driver wanted a flat fee of 200 RMB. The hotel is located where either the development had stopped or is lagging far behind what was originally planned as it seems to be in the middle of nowhere. We wanted to go see the Muslim quarter. It took us an hour to wait for a taxi that the concierge had called for us. Returning from the Muslim quarter caused some grief as we were refused by a few taxi drivers. We ended up taking a taxi for 100 RMB, twice the price to get there. There seems to be a dearth of taxis as even locals were getting turned down. The hotel is 5 star. My friend ended up changing rooms because his room was too hot. I set my temp to 23C but it never got below 25C. The meals we had there were very good. The hotel arranged for a taxi to take us to the Terracotta Warriors and the taxi driver arranged for a tour guide. Her English was perfect. She had 10 years experience in leading tours and knew her stuff. Her cost was 150 RMB from 9AM until 2PM. She arranged for us to have a traditional lunch which was very good. The taxi driver cost 350 RMB to take us there, wait and return us to the hotel. I thought this was very reasonable to have a guaranteed ride to the hotel. If you're only in Xi'an for a short stay, this hotel is very good place to stay. The staff speaks very good English and were very helpful.
2 out of 5
by A verified traveler from Bay area, California

Not impressed

Posted May 15, 2011
Our experience with this hotel was: 1. terrible breakfast service, queueing and table clean up. 2. staffs were not really well trained for a 4-5 star hotel 3. Lobby bar looks nice, but was pretty dead and closed at 10:30pm.
5 out of 5
Recommended
by Sab from Wirral, UK

Good for visit to Terracotta army

Posted Aug 26, 2009
This is an excellent hotel. It is a bit far from the town centre & our driver/guide got lost arriving there at night. There is however a regular shuttle bus service into town. English is a bit of a problem for the staff but all were very helpful. We were charged for 4 breakfasts (x2) even though we did not have any, so please check your bill on checking out. It seems to be an excellent hotel for conferences.