Ratings based on 87 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Expat from Detroit

Excellent stay with included tour of the Warriors

Posted Mar 30, 2017
Pros: Up to Shangri-La standards. Great buffet in yi cafe.
Excellent hotel. Staff was very personable. We booked a tour to the Terracotta Warriors through the hotel. Penny was or guide. She was very knowledgeable as she was a local in Xi'An. She was very kind, kept us to schedule, and took us to a wonderful Chinese lunch after. We were not going to get a guide at first but this turned out to be a blessing in disguise. Penny was wonderful and would highly recommend her for touring Xi'an and the surrounding area.
5 out of 5
Recommended
for Everyone
by A verified traveler

B in Xi'an

Posted Feb 3, 2017
Hotel is wonderful, large rooms, great staff, big pillows and towels.
5 out of 5
by LUCY L

Great satisfaction for Family

Posted Jan 8, 2017 on Hotels
Top hotel with great swimming pool and facilities. Great choice of food
5 out of 5
Recommended
for Everyone
by A verified traveler from Beverly Hills, CA, USA

Lovely hotel, convenient

Posted Dec 27, 2016
Awesome bed, nice pool and hot tub, happy children about on Christmas Day! Front desk staff friendly and helpful. Xian makes a great weekend destination, as we saw the fabulous warriors from 200 BC, and rode a bike on top of the ancient city wall, parts of which date back to 500 AD. A five-star trip starting with this 5-star hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Excellent hotel

Posted Oct 25, 2016
Location: Please note that the place is convenient for business but not convenient for sightseeing.
Staff, room size, amenities etc., everything was good. Specially, having tv at a bathroom was nice.
Comment from Hotel Management
Nov 5, 2016 by Joanna Liao, Hotel Management
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao
5 out of 5
Recommended
for Everyone
by A verified traveler from Caesarea, Israel

Beautifu hotel located in teh new city

Posted Oct 24, 2016
Pros: Modernity
Location: I did not use the near by options.
Came late got beautiful room, had great breakfast. Hotel is comfortable and well set
Comment from Hotel Management
Nov 5, 2016 by Joanna Liao, Hotel Management
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao
4 out of 5
by A verified traveler

Posted Oct 20, 2016 on Hotels
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great hotel

Posted Oct 13, 2016
Pros: Staff, restaurants, tour
The Assistant Chief Concierge was extremely helpful and had the broken wheel on my luggage repaired for me! The hotel also arranged an excellent tour for me with one of the best guides I have ever had. She made my day in Xi'an very special! The hotel also has great restaurants and an extremely courteous staff!
Comment from Hotel Management
Oct 18, 2016 by Joanna Liao, Hotel Management
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent for a one night stopover.

Posted Oct 11, 2016
Pros: Suited my purpose perfectly.
Cons: The room could have been just a litlle but bigger.
Location: I can't tell you anything about the area surrounding the hotel.
I checked in one evening on a flight from Shenzhen. And I checked out early the next morning to catch a flight to Tianshui. I had to stay in the hotel all evening to attend to various chores using my laptop. The hotel perfectly suited my utilitarian needs. I can't tell you anything about the area surrounding the hotel.
Comment from Hotel Management
Oct 13, 2016 by Joanna Liao, Hotel Management
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. I am glad to hear that you enjoyed our facilities and the service. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Hotel in the city

Posted Sep 17, 2016
Pros: good staff, nice beds, good amount of restaurants
Cons: although in the city it's really not close to anything
Location: most things can be done right at the hotel there is a three block walk to a few Chinese food places
thought this hotel was in a quiet oasis it's actually in the city, around very big buildngs
Comment from Hotel Management
Oct 13, 2016 by Joanna Liao, Hotel Management
Dear Guest, I would like to thank you for choosing the Shangri-La Hotel Xi’An for your stay in the ancient imperial capital of China, and for sharing with us your experience. The hotel is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zone, the Shangri-La Hotel, Xian enjoys easy access to Xian’s leading business, entertainment and shopping destinations. A prime residence for both business and leisure travellers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Thank you very much for taking time to share your experience at the Shangri-La Hotel Xi’an with us. Should you travels bring you back to Xian, I hope to have the chance to welcome you again. Yours truly, Public Relationship Manager Joanna Liao