Ratings based on 67 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

We had a very pleasant stay at this hotel.

Posted Jul 21, 2017
This five star hotel is located next to the subway station. Location is very convenient, walking distance to everything you need. Hotel staff is very professional.
Comment from Hotel Management
Aug 26, 2017 by Abe.Xu, Hotel Management
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely. Sincerely, we are looking forward to seeing you again. Oliver Yu General Manager
4 out of 5
by russell

Great Place to stay in Xi'an

Posted Jun 12, 2017 on Hotels
Excellent , easy to check in and clean and tidy. Good internet and central location .
Comment from Hotel Management
Jun 21, 2017
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We are pleased to know you enjoyed your stay with us. Sincerely, we are looking forward to seeing you again. Oliver Yu General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 4, 2017
The stuffs of the hotel are very helpful especially the lady at front desk (Wini? sorry forgot how to spell her name).
Comment from Hotel Management
Jun 5, 2017 by GM-Oliver, Hotel Management
Dear Guest, Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay.We are pleased to know you enjoyed your stay with us and satisfied with our staff. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one. Oliver Yu General Manager
5 out of 5
by Enrique

Great Location, clean y friendly staff

Posted Jun 2, 2017 on Hotels
location very good, staff very friendly and helpful even that not every one speak s english. Hotel is near of the city wall and easier by sub way. lots of shop nearby.
Comment from Hotel Management
Jun 5, 2017
Dear Traveltant, Greetings from Sheraton Xian North City Hotel. Located in 32 Wei Yang Road, B exist of Long Shou Yuan Railway Station, Our hotel provides convenient access to the adjoining shopping malls, restaurants and local attractions. We are glad that you enjoyed the convenience of our location. Thank you for your recommendation and look forward to welcoming you back on your next visit to Xi'an. Oliver Yu General Manager
4 out of 5
by A verified traveler from london

Good location but grey towels and bath robes

Posted Apr 17, 2017
The towels and bath robes really need to be replaced. It's difficult to imagine how dirty they are in such a 5* hotels until you see them, worst I've seen in any hotel I stayed for many years.
Comment from Hotel Management
Apr 18, 2017 by Oliver Yu-GM, Hotel Management
Dear guest, Thank you for choosing Sheraton Xian North City Hotel. We are appreciate that takes your time to share the experiences with us. We have shared your feedback with the relevant department timely and our Management team have formulated the corresponding improvement plan.This is only through guests' comments like yours that we are able to improve & maintain the Sheraton service standards & quality. Sincerely, we are looking forward to seeing you again.
4 out of 5
by Dan

Excellent

Posted Feb 28, 2017 on Hotels
Staff were very professional, room was luxury and the hotel itself was great, the only issue i had was one of the reasons we booked with the Sheraton was they offer shuttle pick up and drop off from airport ect but on both occasions we were told it was not available.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Greetings from Sheraton Xian North City Hotel. Thank you for taking the time to share your experience. This is only through guests' comments like yours that we are able to improve & maintain the sheraton service standards & quality. Please be assured that your detailed comments have been noticed. We offer paid pick up service from airport to hotel. If you need it next time, please send email to our reservation department. Thank you for your recommendation and look forward to welcoming you back on your next visit to Xi'an.
3 out of 5
by A verified traveler

No Air Conditioning

Posted Dec 8, 2016 on Hotels
The hotel was lovely and clean, but the rooms do not have air conditioning in the winter, only heat. There is no note of this on the hotel description and I was not informed at check-in. My room was stifling hot and stuffy. I thought the AC was broken, so I called the front desk. They still didn't tell me that there was no AC. They sent the housekeeper up who just opened a window. This did cool the room down enough to let me sleep, but I had to check out early because I couldn't stand to be in the room. The front desk apologized, but could offer me no concession since I booked through a 3rd party. They said I can request a free upgrade on my next visit to the hotel, but the chances of me visiting Xi'an again are slim. Pretty disappointed about this, as the hotel listing specifically lists air conditioning as an amenity.
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Greetings from Sheraton Xian North City Hotel. We appreciate your feedback and would like assure you that your detailed comments have been noticed. We are working to improve the hardware standards those you mentioned. This is only through guests' comments like yours that we are able to improve and maintain the Sheraton service standards and quality. We hope to have the opportunity to welcome you again at Sheraton Xian North City Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Luxury hotel with good location

Posted Nov 26, 2016
Pros: Location
Cons: Wifi speed
I stayed a week in this hotel for sight seeing. Everything is good as a 5 star hotel. I just want to mention the location is excellent. It is close to the walled city. The hotel is next to Xi'an Metro Long Shou Yuan station. Few stations to reach most of attractions in Xi'an city especially the new Line 3 is just opened in November 2016. There are many restaurants and a big shopping mall nearby. My wife is happy for a birthday surprise from the hotel. We also enjoyed the in-door swimming pool and Gym. There is complimentary in-room Wifi but the speed is slow.
Comment from Hotel Management
Dec 11, 2016 by Yuki , Hotel Management
Dear Guest, Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay.. We are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one.
4 out of 5
by A verified traveler

Clean Hotel, poor HVAC

Posted Oct 25, 2016 on Hotels
Everything was good except for the Air Conditioning.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Greetings from Sheraton Xian North City Hotel. Thank you again for taking the time to share your experience. Please be assured that your detailed comments have been noticed and reported to leadership.We do sincerely hope we have the pleasure to welcome you back to our hotel.
4 out of 5
by A verified traveler

Great rooms, poor front desk staff

Posted Oct 24, 2016 on Hotels
Lovely hotel rooms, spacious and comfortable - front desk staff were a little poor - service was not great and level of English not good.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Greetings from Sheraton Xian North City Hotel. Thank you for taking the time to share your experience. This is only through guests' comments like yours that we are able to improve & maintain the sheraton service standards & quality. Please be assured that your detailed comments have been noticed. We are working to improve the standards esp those you mentioned. Thank you again for sharing your experience and we look forward to the opportunity of welcoming you back in the near future.