Ratings based on 39 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from San Diego , California

A refuge in the City

Posted Sep 19, 2016
I stayed here for 8 days. It was a pleasant stay. The hotel staff are the real bright spot here. People are friendly in china as a general rule but the staff here goes beyond simple pleasantness with a level of personal service that is hard to match anywhere in the World. The Hotel is beautiful and excellently maintained. Just don't try to sleep in too late and make them miss cleaning your room ....they get very upset about this. Prices are reasonable, even at the Hotel restaurants. The dining experience there was also pleasant but the food just average....even the very high menu items at their Steakhouse. This was, I think, more a condition of the product rather than the preparations which were 5 star. All considered , I would pleasantly recommend a stay here.
Comment from Hotel Management
Sep 22, 2016 by Yuki , Hotel Management
Greetings from Sheraton Xian North City Hotel. Thank you for taking the time to share your experience. We are pleased to know you enjoyed your stay with us. This is only through guests' comments like yours that we are able to improve & maintain the sheraton service standards & quality. Please be assured that your detailed comments have been noticed. We are working to improve the hardware and software standards esp those you mentioned. Thank you again for sharing your experience and we look forward to the opportunity of welcoming you back in the near future.
5 out of 5
by A verified traveler from KY

Nice hotel close to Metro station

Posted Jul 11, 2016
Pros: Facilities were good
Location: Nothing close to hotel, but given it's location near the Metro station it made it easy to get where needed quickly.
Very nice hotel. Close to metro station which made it easy to get key tourist sites. Breakfast buffet was good but pricey. They messed up our room reservation, but tried to correct it on the back end.
Comment from Hotel Management
Sep 22, 2016 by Yuki , Hotel Management
Dear Traveltant, Greetings from Sheraton Xian North City Hotel. Located in 32 Wei Yang Road, B exist of Long Shou Yuan Railway Station, Our hotel provides convenient access to the adjoining shopping malls, restaurants and local attractions. We are glad that you enjoyed the convenience of our location. Please be assured that your detailed comments have been noticed and reported to leadership.Thank you for your recommendation and look forward to welcoming you back on your next visit to Xi'an.
5 out of 5
by A verified traveler

Posted Jun 18, 2016 on Hotels
酒店的位置,设施都很好。 周围的餐饮,交通都很方便。
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
尊敬的赛瑞喜来登贵宾, 感谢您入住西安赛瑞喜来登贵宾并抽出宝贵的时间对酒店进行点评。 西安赛瑞喜来登大酒店位于地铁2号线龙首原站B出口这一优越的地理位置,不仅方便每位宾客轻松前往中央商务区,更可便捷的游历于购物商场及主要旅游景点。 步行3分钟可至印象城购物中心,万龙百货及人人乐超市,步行5分钟至大明宫国家遗址公园,乘地铁8分钟可抵达钟楼及西安城墙,30分钟车程可以抵达西安咸阳机场,无论是商务出行还是休闲度假都是最佳选择。 再次感谢您的入住,真诚期待您的下次光临!
4 out of 5
by Sai Lun

Posted Jun 18, 2016 on Hotels
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay.. We are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one.
5 out of 5
by A verified traveler from Beijing

Excellent Hotel with great location in Xi'an

Posted Jun 1, 2016 on Orbitz
Pros: Facilities, location, and staff.
Cons: N/A.
Location: Nearby, you can find the Xi'an Railway, as well as the Xi'an city wall and Drum/Bell Towers, and Muslim Quarter. All are great sights to see.
Check in was a breeze. Everything was explained easily. Staff was more than helpful. Couldn't have been better. Hotel is literally next to a Metro stop that can get you everywhere in Xi'an.
Comment from Hotel Management
Sep 21, 2016 by Yuki , Hotel Management
Dear Traveltant, Greetings from Sheraton Xian North City Hotel. Located in 32 Wei Yang Road, B exist of Long Shou Yuan Railway Station, Our hotel provides convenient access to the ajoining shopping malls, restaurants and local attractions. We are pleased to hear you enjoyed your time at our hotel.Thank you for your recommendation and look forward to welcoming you back on your next visit to Xi'an.
5 out of 5
by A verified traveler

Posted Apr 1, 2016 on Hotels
객실 업그레이드, 호텔측의 서비스 다 좋았습니다.
5 out of 5
by A verified traveler from Mexico

Hotel con muy Buena ubicacion,

Posted Mar 29, 2016
Pros: la ubicacion y las instalaciones
Cons: quedo muy content con el hotle clasico de los Sheraton
Location: de la estacion del metro a un lado se puede dirijir a cualquier parte de la ciudad.
Hotel en muy Buena ubicacion a un lado de la estacion del metro con muy buenas instalaciones.
5 out of 5
by Jirui from 台北

Posted Dec 28, 2015 on Hotels
整體一切我個人非常滿意
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
尊敬的赛瑞喜来登贵宾, 感谢您入住西安赛瑞喜来登大酒店并抽出宝贵的时间对酒店进行点评。 我们将更加努力为赛瑞喜来登贵宾提供温暖亲切,联系感应,共通共享的专业服务。 再次感谢您的入住,真诚期待您的下次光临!
4 out of 5
by A verified traveler

very good and comfortable stay

Posted Oct 3, 2015 on Hotels
It was a very good and comfortable hotel. Convenient in traffic, just next to a stop of MTR. The internal condition of room was well design, excellent and pleasant, particularly compared with the reasonable room charge.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Greetings from Sheraton Xian North City Hotel. We are glad that you enjoyed the convenience of our location. And also we are pleased to know you enjoyed your stay with us. We look forward to seeing you again and hope your next visit will be as pleasant as the previous one.
4 out of 5
by PAK HEI BRIAN from Hong kong

Some good, some need to be improved

Posted Sep 24, 2015 on Hotels
Good location because it is right next to metro station. The bedding linen is not the good quality compared to other 5 star hotels. The Chinese restaurant is nice in food and services. The lobby reception is not good because of the local staff is not very well trained. The concierge staff is smart as they arranged our luggages a and got us taxi efficiently.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Greetings from Sheraton Xian North City Hotel. We are working to improve the software and hardware standards, esp. those you mentioned. This is only through guests' comments like yours that we are able to improve and maintain the Sheraton service standards and quality. We hope to have the opportunity to welcome you again at Sheraton Xian North City Hotel.