after delay arriving due to late plane, was charged again! two days stay cost me over $1000.
Comment from Hotel Management
Dec 15, 2016 by Amber Liu , Hotel Management
Thank you for sharing the experience of your stay at Crowne Plaza Xiangyang.
We are deeply sorry we fell below your expectations and late reply. Your feed back is very important to us. We had made a thorough investigation, and will try to contact you to solve this case as soon as possible.
We value your comments and welcome the opportunity to serve you again.
Assistant Marketing Communication Manager