Ratings based on 43 Verified Reviews

4.4 out of 5
100% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice view of the hotel

Posted Apr 18, 2017
Staff very nice, good view, a very comfortable place for relax
5 out of 5
Recommended
for Couples
by A verified traveler

Very quiet, private and relaxing!

Posted Oct 12, 2016
Spent long weekend here. Grounds are simply stunning and the villas are extremely private. The private pool is a great feature. The inside of the villa we were in was a little 'tired' looking however, very clean and comfortable. There was a constant drip from the AC vent in the ceiling in the bathroom which made the floor a bit slippery, but we just put the bath mat down to catch it. No big deal really. The food was delicious! The staff had a good understanding of English, we had no troubles at all making ourselves understood. On the whole it was a great weekend. Thoroughly enjoyed it and will probably return at some point.
Comment from Hotel Management
Nov 9, 2016 by Banyan Tree Sanya, Hotel Management
Dear all, thank you for choosing to stay with Banyan Tree Sanya, we are glad to hear that you have enjoyed your stay with us, thank you again for your compliments to our staff, we looking forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

2 day stay @ Banyan tree Sanya

Posted Sep 26, 2016
A private retreat resort. Surrounded by natural vegetation and a exclusive private beach. The room is spacious and the room was scented with sandal wood incense. Not to mention there is a private pool with a outdoor hot water spa tub. There is a seperate living space connected to the bedroom via a walkway giving privacy for 2 different activities. Every morning you are likely to be awaken by calls of nature. A recommended resort for enjoying private and quite rest from the bustling city life
Comment from Hotel Management
Nov 7, 2016 by Banyan Tree Sanya, Hotel Management
Dear guest, thank you for taking time to share your experience with Expedia readers, we are glad to hear that you have enjoyed our private villa, we looking forward to welcoming you back soon.
5 out of 5
by A verified traveler

Relaxing and quiet getaway

Posted Sep 23, 2016 on Hotels
Great weekend getaway.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Guest,Thank you for sharing your experience in Banyan Tree Sanya with Expedia readers. With only 49 private pool villas sculpted in our tropical garden nested by our private beach, we are able to provide our guests with utmost privacy and a personalized service. Our aim is to make each guests feel special and appreciated throughout their journey with us. I am glad to hear that you have enjoyed your stay with us.
3 out of 5
by A verified traveler

Service is good but breakfast is really bad

Posted Aug 16, 2016 on Hotels
Everything was good except the breakfast
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Guest: Thank you for sharing your Banyan Tree experience with Expedia readers. I am very pleased to read that you appreciated the service in our hotel. And the same time, I regret that our breakfast offerings did not meet up to your expectations. Please accept my apologies. Rest assured, we are currently in the process of updating our new menus, I believe you will see the improvement on your next visit; your feedback is very valuable to us as it helps us improve the quality of our offerings to better meet your needs. I hope we will have the pleasure of welcoming you again soon in Banyan Tree Sanya.
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Nice hotel and location

Posted Jul 20, 2016
Great villa, the hotel was very nice, well maintained staff were very friendly. Service was sometimes slow Could be better equipped for small children
Comment from Hotel Management
Nov 15, 2016 by Banyan Tree Sanya, Hotel Management
Dear guest: IThank you for choosing to stay with Banyan Tree Sanya located at the serene Luhuitou Bay, an oasis of tranquility, only minutes away from the most vibrant beaches and attractions of Sanya. Thank you for your comments. It was certainly a pleasure for us to be at your service and we all look forward to welcome you back to Banyan Tree Sanya
4 out of 5
by A verified traveler

Nice hotel but needs touching up

Posted Feb 23, 2014 on Hotels
Sanya hotel prices are high, and the reason we chose Banyan Tree is because it has private villas with competitive prices compared to many other large international chains. Thumbs up for privacy offered; however, the hotel itself is starting to age, and some touching up is necessary. Dining options are at a minimal - basically just one restaurant - and after 2 meals you start to get bored. I would suggest you to choose this hotel if you want a private villa with pool to yourself; however, if you don't mind staying in a room, then go for the newer hotels.
Comment from Hotel Management
Jan 3, 2015 by Gerry Lin, Hotel Management
Dear guest: Thank you for sharing your comments with us . I am very pleased to read that you appreciated our privacy during your stay in our hotel. Your comments will be shared with our team for their motivation and improvement. Looking forward to welcoming you back again. Gerry Lin Executive Assistant Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 28, 2014 on Hotels
4 out of 5
by Dan from Hong Kong

Very nice hotel in Sanya

Posted Sep 4, 2013 on Hotels
Beautiful hotel with beautiful surroundings. However, very disappointed with the serious lack of restaurant options at the hotel - only one restaurant is open most of the day and that's it!!
3 out of 5
by Tonyna80 from China

Bad food

Posted Aug 28, 2013 on Hotels
I couldn't believe that such hotel will have such bad quality of food. We rent a double bedroom villa so we can spend our days in the villa quietly. The last 3 days from our 7 days stay, we had to go out for lunch and dinners because couldn't bear the food anymore.