Ratings based on 40 Verified Reviews

3.6 out of 5
75% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from 北京北京

Well located, decent weekend rates

Posted Jul 10, 2017
Clean. Decor is dated in a sense but tidy and acceptable for the proce. Only criticism is that the shower needed re-plumbing; a bit weak.
Comment from Hotel Management
Jul 11, 2017 by vivian zhou, Hotel Management
Dear guest, Thank you very much for staying in our Hotel and make comments. We are apologize for your unpleasant experience, In the future work.We will strengthen the maintenance and maintenance of facilities. Strive to enhance customer satisfaction. Thank you again for your message, We are looking forward to your visit again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Get what you pay

Posted Feb 25, 2017 on Orbitz
Pros: I loved the bed. It is a typical Chinese bed so very firm but it was perfect for me. The room was a good size and we had a nice view.
Cons: The furniture in the room was so old and broken down that we were terrified to sit in the chairs. The room still smelled of smoke
Location: Great location. 1/4 mile to subway. There are also two bakeries, McDonald's, KFC, and Pizza Hut very nearby if you don't want Chinese food.
We got a great deal on a room at this hotel. The hotel itself is beautiful but the room we were assigned was very old and outdated. The staff even explained to my wife that we got a great deal because the room was in bad shape. Not what I would expect. Also, considering this is supposed to be an international convention type hotel it was very disappointing that only 1 or 2 staff could speak English.
Comment from Hotel Management
Feb 28, 2017 by vivian zhou, Hotel Management
Dear guest, thank you for staying in our hotel and making comments, We are apologize for your unpleasant experience! In order to improve the equipment and facilities of the hotel, we have already begun the renovation of the plan to improve the living environment of the guests. At the same time, we will increase the training of employees in English, and continuously improve service levels. We hope that you will continue to support us.We are looking forward to your visit again!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

No a/c

Posted Nov 17, 2016
Pros: Helpful staff,spacey rooms, good location.
Cons: More English speaking staff.
Location: good location, just 15 min away from Tian men sq.
Temperature 0 and roms without a/c. No heather as replacement. Staff speaks vert poor English.
Comment from Hotel Management
Dec 26, 2016 by Director of Operation Department, Hotel Management
Dear guests, Thank you very for choosing to stay in our hotel and make comments.We are looking forward to your visit again.
4 out of 5
by Na from UK

So far happy to stay again

Posted Jul 29, 2016 on Hotels
Very convenience to access all shop restaurants and supermarkets, airport bus just outside,the room is big enough and Wi-Fi works fast too. All staffs very friendly. The only thing I would maintion about that if you got young child just be careful the Windows, they can open very easily. The baby cot is free of charge if available, however the cot mattress very hard and my 2 years old keeping wake up have to put her to sleep next to me in the end.
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your staying in our hotel and shared experience. We will continue to work hard to offer warm serivce for ever guest.Thank you once again for your comment. We sincerely welcome your next visit!
1 out of 5
by Wai Hong from singapore

Worst Hotel ever

Posted May 25, 2016 on Hotels
This is one of the worst stay I ever had. There was no AC during night time. The room temperature was hovering at 26-27 Degree Celsius. And the bed was as hot as oven. I wonder how one is able to sleep under this warm May Weather. We make the complain to the hotel reception and there was nothing that they can do. If there are concern about the electricity bill, then please shut the hotel for good then. I have never had stay at any hotel that shut down the Air Conditioning before during the month of MAY stay here in China. Even the cab/ taxi driver already switch on the Air condition during day time.
Comment from Hotel Management
by Operation Department, Hotel Management
Dear guest, Thank you for your staying in CTS HK Metropark International Hotel Beijing , and share your stay experience. We apologize for your unpleasant experience. In future work, we will continue to improve our work. Thank you for your support and understanding! Hotel staff sincerely looking forward to your next visit!
3 out of 5
by A verified traveler

3 stars quality

Posted May 23, 2016 on Hotels
Close to the metro station
Comment from Hotel Management
by Operation Department, Hotel Management
Dear guest, Thank you for your staying in CTS HK Metropark International Hotel Beijing , We looking forward your next visit!
3 out of 5
by Augustin

This traveler left a rating score only Posted May 3, 2016 on Hotels
3 out of 5
by A verified traveler

Not so good stay

Posted Apr 27, 2016 on Hotels
Although a 4 star hotel, I must say the stay was disappointing after 6 nights. Room on the top floor was good size with decent district views. The bed was really hard, woke up a few times when I turned during the night. Water pressure was poor, made it hard to wash my long hair. Also hot water wasn't hot enough. I constantly smelt smoking which somehow leaked into my room. Called staff but they pretended they couldn't smell the strong cigarette smoke and just offered to spray my room with deodorant, refused to tell neighbour guests to stop smoking inside. No individual air-con in the room as only one centrally controlled air-con for the entire hotel which was on the cold side, I almost caught a cold. Free water was supplied each day which was good but the breakfast on offer is way too expensive so didn't bother trying. Good location as just 3mins walk to the subway. Indoor pool and gym are all getting renovated which takes a month so I couldn't use these. Overall, won't stay here again and the hotel doesn't feel 4 star unfortunately.
Comment from Hotel Management
Jul 9, 2016 by Jupiter, Hotel Management
Dear guests, Thank you for choosing to stay in our hotel,and your valuable comments, We apologize for your unpleasant experience. In the future work, we will strengthen the maintenance of the equipment and facilities and maintenance, at the same time increase the staff training and supervision, to enhance the guest satisfaction. Thank you for your support and understanding of our work. We sincerely welcome your next visit!
4 out of 5
by William from Sydney Australia

Good quality hotel close to subway

Posted Apr 19, 2016 on Hotels
Location of the hotel is slightly off the centre, but only 5 min walk from the nearest subway station. If you have to connect from airport express or Beijing train station, expect to change subway lines couple of times. Hotel is not that new but it doesn't look old and my room is quite well maintained. Staff I encountered were pretty friendly and helpful. I had a problem with the handle of my suitcase and 3 staff came to work on it. When I needed a taxi, the bell boy was very quick to organise, and sightseeing information including a free Beijing map was provided delightfully. I'm able to speak some Mandarin so their English skill was not tested. The room is quite spacious, quiet and clean. The bed is of the firmer type (quite typical in China) but suits my weak back well. The price of this hotel is sort of higher than similar grade hotels, so value for money is slighly below par.
Comment from Hotel Management
Jul 9, 2016 by Jupiter, Hotel Management
Dear guests, Thank you for your staying in our hotel, and Shared experience.We believe this experience left a good impression and memories for you... We feel very proud of your praise, We will continue to work hard, constantly improving the service quality, strive to provide each guest with the high quality service. Thank you Again for your , we thank encouragement and trust, We sincerely welcome your next visit!
4 out of 5
by A verified traveler

good

Posted Nov 4, 2015 on Hotels
Neighbourhood is good but not great! People are nice and helpful. Clean and pleasant.
Comment from Hotel Management
Jan 9, 2016 by Jupiter, Hotel Management
Dear guests, thank you for your stay in CTS (HK) Grand Metropark Hotel, Beijing.Hotel staff are looking forward to your visit again!