Ratings based on 100 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Sep 10, 2017
Super nice people working there. Upgraded to business room when available. Also quiet and clean as well.
Comment from Hotel Management
Sep 12, 2017 by Jenny, Hotel Management
Dear valued guest, Thank you very much for your comments. It is delighted to know that your experience with us was great. We'll continue to do a better job and deliver each and every guest with an exceptional experience. We are looking forward to your next visit in the near future. Beat regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to say but staffs need more training

Posted Sep 3, 2017
We go back to our hometown every year in the past 14 years. This is one of best hotels we have ever chosen. Location is great. Rooms are roomy, comfortable and clean. Our cleaners are ver nice and friendly. The food in the Chinese restaurant is super delicious. But some staffs are obviously not well trained and hesitate to communicate with gusts. One staff in Gym lied to my wife about where the restroom purposely, thought apologied after we complained. One gateman opens your tax door ONLY if it is an expensive one.
Comment from Hotel Management
Sep 7, 2017 by Jenny, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We value your loyalty to our brand and hotel. We were however disappointed to learn that your experience did not meet the expectations you have come to expected and for this , please accept our sincere apology. Through sharing this feedback with our relevant departments we can review our systems, procedure and approach of operations. Thank you once again for bringing this to our attention. We look forward to another opportunity to deliver our true and warm experience to you soon. Thank you and best regards!
4 out of 5
by A verified traveler

Very comfortable stay

Posted Aug 23, 2017 on Hotels
Great breakfast, and nice rooms!
2 out of 5
by Stephanie

Disappointed!!

Posted Jul 18, 2017 on Hotels
Not up to my expectations for an Intercontinental (makes me think it must be franchised). The room I booked wasn't available until I insisted. The airconditioning didn't work properly and the room would not cool down below 24-25 C. English and overall service level was quite poor. The concierge was helpful and made up for some of the other mis-steps. We got upgraded our last night due to all of the trouble but I definitely would not go back.
Comment from Hotel Management
Jul 20, 2017 by Jenny, Hotel Management
Dear Stephanie, Thank you for staying with us at InterContinental Beijing Financial Street. We are extremely sorry to read that we failed to meet your expectations during your recent stay with us while we are committed to provide all our guests with the highest level of service, We appreciate your detailed feedback and where we have room to improve. Please rests assure we are actively working to improve service levels in all areas and to ensure InterContinental standards are met at all times. We do hope you will give us another opportunity and look forward to welcome you back for you to experience improved services. Best regards Hotel Staff
5 out of 5
by Diego

Posted Jul 10, 2017 on Hotels
Great hotel and Staff. A little far from the tourist spots, but i guess everything in Beijing is far. Nice steak house.
Comment from Hotel Management
Jul 18, 2017 by Jenny, Hotel Management
Dear guest, Thank you for sharing your comments of your recent stay with us at InterContinental Beijing Financial Street! Your praise will be conveyed to the team respectively, who will take this as an inspiration. As our hotel is situated at the gateway of Beijing's prestigious financial and business district, it's about 5~10 minutes by walk to the subway (Beijing Subway Line 2), we enjoy a convenient transportation and superior geographical location, our walking distance to many attractions is very popular, just minutes away are the White Pagoda, Xidan Shopping area; It’s also easy for leisure guests to reach famous historic heritage sites such as the Forbidden City, the Summer Place and Lama Temple etc. Meantime, our Concierge team will be very pleased to provide you with the map and the exact location; meanwhile we also provide travel car rental service. We are looking forward to welcoming you again in the future! Best regards
4 out of 5
by thomas

Posted May 22, 2017 on Hotels
excellent location. hotel a little old. hotel staff can do better with a smile.
Comment from Hotel Management
May 31, 2017 by Jenny, Hotel Management
Dear guest, Thank you for staying with us at InterContinental Beijing Financial Street. We appreciate your detailed feedback and where we have room to improve. Please rests assure we are actively working to improve service levels in all areas and to ensure InterContinental standards are met at all times. We do hope you will give us another opportunity and look forward to welcome you back for you to experience improved services. Best regards
4 out of 5
by A verified traveler

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Apr 17, 2017 by Jenny, Hotel Management
Dear guest, thank you for staying with us at InterContinental Beijing Financial Street, we are looking foward to welcoming you once again! Best regards Hotel Quality Improvement Manager
4 out of 5
by Tarun

Good location, not so well maintained rooms

Posted Feb 23, 2017 on Hotels
It was a decent stay with some things which were not impressive given the price paid for this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing, roomy room with clean bath

Posted Sep 15, 2016
Pros: High standard of service and quality of hotel room environment
Cons: welcome fruit or opportunity for experiencing hotel restaurant might be a great offer
Location: Convenient location
Enjoy pool and relaxing stay at roomy room that quite satisfied with and meet expectation of Intercontinental brand
Comment from Hotel Management
Sep 19, 2016 by Jenny, Hotel Management
Dear guest, Thank you for sharing your comments of your recent stay with us! We are glad to see our facilities and location delighted you, we join the whole team thanking you for acknowledging our efforts in creating memorable hotel experiences. Looking forward to welcoming you again in the near future! Best regards
4 out of 5
by Gary

Posted Jun 23, 2016 on Hotels
Comment from Hotel Management
Jul 1, 2016 by Jenny, Hotel Management
Dear Gary, Thank you for staying with InterContinental Beijing Financial Street! We look forward to welcoming you very soon! Best regards