Ratings based on 5 Verified Reviews

2.6 out of 5
100% of guests recommend
2.4 Room cleanliness
2.8 Service & staff
2.2 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from Florence, AL

small room experience

Posted Mar 14, 2016
Trip with daughter...shared room... Not good! Stains on carpet and room desperately needed painted and FRESH furnishings! Spoke to staff concerning unacceptable conditions and they gave us 2 rooms the next day. They had overbooked hotel and seemingly gave us the last room.
Comment from Hotel Management
Nov 28, 2016 by Jianing Cui, Hotel Management
Dear guest, thanks for your comments! We apologzie for your imperfect experience. The cleaning and maintenance of the hotel is our priority, and the housekeeper of your room will be punished. Shanshui Trends Hotel is committed to providing guests the premium service, and your satisfaction is our goal. We look forword to your next stay!
4 out of 5
by Krupesh from Mumbai, India.

Shanshui Boutique Hotel - Option to be considered

Posted Aug 19, 2015 on Hotels
Hello, I was on couple of days tour to Beijing and had checked in to this hotel. First of all Hotel staff was nice and cooperative. Rooms were good, clean and well equipped for short stays. Location wise hotel is very good because you get public transport to go to almost all main Beijing tourist spots - if not direct then by 1 or 2 change but yes transportation is almost door to door. For local food lovers many options available down the street. However, after being at Beijing I realised aome better or similar options were available at lesser rates. So compared to that hotel rates were little higher. Overall satisfied and I recommend this hotel.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear guest, thanks for your comments! Our hotel value every guest's comments and advices. Shanshui Trends Hotel is committed to providing guests the premium service, and your satisfaction is our goal. We look forword to your next stay!
1 out of 5
by Michael from Boston, MA

Very small room + little attention from hotel

Posted Jul 22, 2013 on Hotels
The standard queen's side bedroom was much much smaller than shown in the pictures on the website -- I'd recommend that you choose the deluxe room even if there're only two of us. There wasn't any place to put the luggage or anything (as there wasn't even enough space for two people to stand at the same time in the room unless one of them is on the bed). Also, we had a difficult experience with the hotel staff who refused to change a hairdryer for us as the one in our room was not working. We also spent a lot of time trying to get the hotel to check us in. The neighborhood was nice and vibrant.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear guest, thanks for your comments! We apologzie for your imperfect experience. Our hotel value every guest's comments and advices. We will self-examine and improve our service and enhance the staff training. Shanshui Trends Hotel is committed to providing guests the premium service, and your satisfaction is our goal. We look forword to your next stay!
3 out of 5
by Abdelhafid

Posted Dec 28, 2016 on Hotels
Verblijf ok. Ideaal voor 1a 2 personen goedkoop en kort verblijf max 2 nachten! Hotel goed gelegen - openbaar vervoer. Makkelijk tsiamensquare en verboden stad te bereiken via buslijnen 59 en 2.
3 out of 5
by A verified traveler

一般般

Posted Aug 14, 2013 on Hotels
对于我这次行程,酒店位置很好,但是内部环境就一般般了,我在一楼,有些潮湿。服务水平也还过得去吧。酒店能做到按照客人要求清洁卫生,前台服务水平略逊,房间内部设施齐全,但是面积很小,也就适合一个人住了。
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
尊敬的宾客,非常感谢您的点评。非常抱歉给您带来不完美的体验,酒店非常重视您的意见,并会对您所指出的服务进行自查和整改、加强服务员的培训。山水时尚酒店致力于为您提供超值的优质服务,您住的舒适满意是我们全体员工追求的目标。我们期待您的再次光临!