Ratings based on 63 Verified Reviews

4.3 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice hotel close to Xixi Wetlands National Park

Posted Mar 30, 2018
Cons: Buffets in restaurant too pricey
Location: Apart from Xixi Park, nothing else to do
Hotel very pleasant to stay in, but away from shops and eating places. However Xixi Wetlands Park was a worthwhile reason to stay in Sheraton.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 22, 2018 on Hotels
5 out of 5
by HUGH

This traveler left a rating score only Posted Dec 13, 2017 on Hotels
5 out of 5
by Christopher

This traveler left a rating score only Posted Dec 12, 2017 on Hotels
4 out of 5
by lei

Acceptable

Posted Aug 8, 2017 on Hotels
The breakfast is not so good
5 out of 5
by man wo

Posted Jul 4, 2017 on Hotels
comfortable, with Wetland and west lake to spend the whole day .
4 out of 5
by A verified traveler

Excellent service.

Posted Apr 1, 2017 on Hotels
Service was excellent. Very helpful and friendly staffs at check-in, concierge and in-room dining. However, the room temperature was not good. Even I set it cold, it was always maintained at 25 degree celcius. There seemed to be no cool air from air ventilation. The only way was to open the balcony door (no window) but then mosquitoes would come into the room. So, it was not too comfortable at night. Breakfast was okay. Nothing spectacular. Had lunch at Chinese restaurant which was tasty. Local area is in the suburb. So, there is not much there.
4 out of 5
by Ching Ting

Good service however poor bathroom design

Posted Mar 17, 2017 on Hotels
The bathroom was badly designed with a bathtub positioned in the middle blocking the way, making it rather cramp; with no doors, only sliding panels which leaves a wide space at the corner, giving no privacy. And it's a pain everytime u want to use the toilet u hv to tug at the sliding panels real hard in order to close it. Would have been fine if it's for couples, but for friends or colleagues sharing the deluxe twin bed room, the bathroom design is rather awkward.
5 out of 5
by A verified traveler

Good for family

Posted Feb 16, 2017 on Hotels
Relaxing hotel with very good spa facilities. Plenty of choices of good restaurants in the hotel as well as outside at the local area. Only back off is the condition of the hotel rooms and Chinese garden, maintenance needed.
5 out of 5
by Peng

Resort style

Posted Jan 2, 2017 on Hotels
It will be my first preference when stay in Hangzhou next time