Ratings based on 57 Verified Reviews

4.2 out of 5
78% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by lei


Posted Aug 8, 2017 on Hotels
The breakfast is not so good
5 out of 5
by man wo

Posted Jul 4, 2017 on Hotels
comfortable, with Wetland and west lake to spend the whole day .
4 out of 5
by A verified traveler

Excellent service.

Posted Apr 1, 2017 on Hotels
Service was excellent. Very helpful and friendly staffs at check-in, concierge and in-room dining. However, the room temperature was not good. Even I set it cold, it was always maintained at 25 degree celcius. There seemed to be no cool air from air ventilation. The only way was to open the balcony door (no window) but then mosquitoes would come into the room. So, it was not too comfortable at night. Breakfast was okay. Nothing spectacular. Had lunch at Chinese restaurant which was tasty. Local area is in the suburb. So, there is not much there.
4 out of 5
by Ching Ting

Good service however poor bathroom design

Posted Mar 17, 2017 on Hotels
The bathroom was badly designed with a bathtub positioned in the middle blocking the way, making it rather cramp; with no doors, only sliding panels which leaves a wide space at the corner, giving no privacy. And it's a pain everytime u want to use the toilet u hv to tug at the sliding panels real hard in order to close it. Would have been fine if it's for couples, but for friends or colleagues sharing the deluxe twin bed room, the bathroom design is rather awkward.
5 out of 5
by A verified traveler

Good for family

Posted Feb 16, 2017 on Hotels
Relaxing hotel with very good spa facilities. Plenty of choices of good restaurants in the hotel as well as outside at the local area. Only back off is the condition of the hotel rooms and Chinese garden, maintenance needed.
5 out of 5
by Peng

Resort style

Posted Jan 2, 2017 on Hotels
It will be my first preference when stay in Hangzhou next time
4 out of 5
by A verified traveler

Great hotel for visit to Wetlands

Posted Nov 20, 2016 on Hotels
Good message service (not part of hotel) in basement carpark
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 9, 2016 on Hotels
5 out of 5
by A verified traveler

Clean and convenient

Posted Sep 22, 2016 on Hotels
It was good but the location doesn't have many things to do , the hotel by itself was very nice
4 out of 5
by WON IL from Los Angeles

Generally good, with only one complaint!

Posted Aug 21, 2016 on Hotels
I travel my fair bit(I'm on the road about a 100+ days a year), so I know a thing or two about hotels. Generally, Sheraton Grand Hangzhou Wetland Park Resort was good. You wouldn't be disappointed. It was relatively new, clean and in a quite neighborhood. If you want to enjoy the night life, it's not going to be here. This hotel is for resting or for those visitors with company visits within the area. The only surprise/disappointment was the fact that because this hotel is only 4 or 5 stories high, it's spread out quite a bit. I had the misfortune to be in one of the rooms that was furthest from the lobby, and it was quite a walk through the maze-like corridor(imagine an octopus, where the rooms are situated all along the tentacles). The worst part was that the corridors where not very well air-conditioned so it was a bit warm and it also had a faint odor of mildew(I was there during mid August). However, the rooms where super clean and cool, the furniture all generally new. Overall, I would return again to see if the corridors are air conditioned well. : )