Ratings based on 2,030 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
Great food, everything was excellent I'm definitely going back
Comment from Hotel Management
Sep 1, 2017 by Barceló Maya Beach, Hotel Management
Thank so much for this feedback, we really appreciate it.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

It was espectacular !!!!

Posted Aug 30, 2017
I just wanna stay forever !!! Everything was just perfect , the only detail was the air conditioner @ the bus taking people from one hotel to the other , on Monday night it wasn't working
Comment from Hotel Management
Sep 1, 2017 by Barceló Maya Beach, Hotel Management
Dear Guests, Thank you very much for your visit.
1 out of 5
by A verified traveler from MIAMI, FL USA

NOPE... DO NOT GO THERE

Posted Aug 25, 2017
Pros: NOTHING
Location: DEAD TOWN FAR FROM THE HOTEL,
. 1. ON PURPOSE NO ONE INFORMS YOU HAVE TO RETURN THE BRACELETS THE LAST DAY BEFORE YOU LEAVE OR PAY THE EQUIVALENT TO ONE NIGHT RATE PER BRACELET. UNLESS YOU PAY THEY DO NOT LET YOU OUT OF THE HOTEL. WE HAD TO GO THRU THE GARBAGE CANS LOOKING FOR THE PLASTIC BRACELETS. 2. BELLBOYS MAKE YOU LOOSE YOUR TRANSPORTATION ON PURPOSE SO YOU HAVE TO ASK FOR A TAXI AND THEY GET A KICKBACK FROM THE TAXI DRIVER. 3. SPECIALTY RESTAURANTS DO NOT HAVE AVAILABILITY; WE TRIED TO RESERVE THE MINUTE WE GOT THERE. THERE WAS NOTHING AVAILABLE FOR THE NEXT 4 DAYS. ONLY GOT A RESERVATION FOR THE LAST DAY OF OUR STAY AT ITALIAN AND THE FOOD WAS INFERIOR TO OUR LOCAL CHAIN RESTAURANT 4.TIPS ARE NOT INCLUDED, IF YOU SAY YOU ARE FROM USA, THEY EXPECT TIPS ALL THE TIME OR THEY ARE RUDE, 5. THE EVENING SHOWS DO NOT HAVE A/C. 6. NO BEACH CHAIRS 7. SURCHARGE FOR ALMOST EVERYTHING
Comment from Hotel Management
Aug 27, 2017 by Barceló Maya Beach, Hotel Management
Dear Liliana, We want to apologize for not being able to make you feel supported when having an issue with your check out, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

Riviera Maya

Posted Aug 25, 2017
Pros: Everything clean and great installations.
Cons: Te reservations of the restaurants, difficult to get. And the music at the jaguar discotheque of the hotel.
Location: We went to visit the pyramids in Tulum, swimming at nearby Cenotes and visited playa del Carmen, great shopping in fifth avenue.
Good hotel, we loved the gym installations and clases. The spa area is excellent to relax and it's free with gold bracelet. Luckily it was not to full and the beach area and pool was enjoyable. Recommendation reserve the restaurants as soon as you get to the hotel, they are in high demand. Enjoy!
Comment from Hotel Management
Aug 27, 2017 by Barceló Maya Beach, Hotel Management
Dear Roberto, We would like to thank you for your preference in selecting our hotel for your holidays in Mexico, as well as for taking the time to tell us about your recent experience among us. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Quito, Ecuador

Beautiful facilities next to a beautiful beach

Posted Aug 23, 2017
There are many things to do in the hotel you don't want to leave ... Make sure you do your reservations for restaurants and activities on time.
Comment from Hotel Management
Aug 23, 2017 by Barceló Maya Beach, Hotel Management
Thank you for your comments and rating. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with beautiful location but

Posted Aug 19, 2017
The staff was very accommodating, the property was very nice but the food wasn't that good.
Comment from Hotel Management
Aug 22, 2017 by Barceló Maya Beach, Hotel Management
Dear guest, Thanks for your comments, for us they are very important for improving our services. Kind regards,
1 out of 5
by A verified traveler from VANCOUVER, BC

GOING DOWNHILL

Posted Aug 18, 2017
I have been to Barcelo 6 times now, and have not been in 2 years. I must say the resort has taken a turn for the worst. The food was absolutely terrible, the rooms were not cleaned properly. The staff seemed miserable, and did not want to help when we had concerns. We will never be back.
Comment from Hotel Management
Aug 22, 2017 by Barcelo Maya Beach, Hotel Management
Dear Tod, We are really sorry about your experience with us. Your comments are very important for improving our services. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Not all inclusive

Posted Aug 14, 2017 on CheapTickets
Pros: Large beach and lush garden.
Location: We did the Maya Aventura. Cenote, ATV, and Ziplining.
If you can get the Palace for the same price book the Palace. Tried to go to the Pirate bay water park and was told that we had to pay extra $20 per person. Food was OK. The Beach buffet was better than the Caribbean buffet.
Comment from Hotel Management
Aug 22, 2017 by Barceló Maya Beach, Hotel Management
Dear Guest, Thanks for your rating and comments. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Good hotel

Posted Aug 14, 2017
Good hotel for a family. Employees are friendly.the buffet exelent
Comment from Hotel Management
Aug 22, 2017 by Barcelo Maya Beach, Hotel Management
Dear jose, Thanks for your comments and rating. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Wonderful experience!

Posted Aug 11, 2017
Our stay at this hotel was absolutely amazing! The beach and pools were just steps away from our room, the entire resort from the buffets to the gym made our stay so great. Everywhere we turned was so beautiful and the staff was so pleasant and helpful.
Comment from Hotel Management
Aug 22, 2017 by Barceló Maya Beach, Hotel Management
Dear Andrea, Thanks a lot for your comments. We are very happy that you have enjoyed our facilities and we hope to serve you agian. Kind regards,