Ratings based on 2,030 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Tampa

Do not recommend

Posted Nov 20, 2017
The hotel itself is nice. The food is always the same (most of the food is not good), if you ask the same question to three different employee, you will receive three different answers. Not allowed to take food from the pool bar to the pool. I paid extra for a "premium service" and after the first day I cancelled it since I did not see any value for this service. Also, the staff from "premium service" are rude. We received a better service from the "normal service". For the price and services received I do not recommend this hotel. We can find a better one for the same price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great Suites!!

Posted Oct 30, 2017
I booked a King Room in Barcelona Maya Beach; however, I was upgraded to a King Suite upon my arrival and SOOOOOOO happy that I was!!! The suite was so spacious, had a separate living and sleeping area separated by a door, had two bathrooms, a small balcony off the bedroom and a huge balcony with a hot tub. The food was no different than that of any All-inclusive that I’ve been to - just ok. I did not bring any dressy clothes so I did not go to the dinner-only/reservation-only restaurants. There were many activities offered on the resort; however, beware that many require you to pay and are not included in your stay. The spa was very pretty, clean and spacious with good massages. Also, the $1000 resort credit advertised is simply discounts offered on services and activities that are not included in your stay. The resort is on the beach with plenty of lounge chairs available - my only complaint was that there were no umbrellas so it got pretty hot on the beach and I did not stay out as long as I would have liked. There are several pools and poolside bars around the resort so I didn’t experience any crowding. I am overall pleased with my stay; however, the staff was not nearly as friendly or helpful as the staff at other Riviera Maya resorts that I’ve stayed at. Do your research on the various sections of the resort and choose the one that best suites your needs because they differ greatly.
Comment from Hotel Management
Nov 2, 2017 by Manager, Hotel Management
Dear Nakia, first of all, we would like to thank you for choosing Barcelo Group for your vacation and for your comments. We continue to work on the training of the staff so that they offer the best service and can help the guest during their stay with us. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

The beach is amazing, the staff is super friendly!

Posted Oct 20, 2017
Pros: the beach, the pools, food, drinks... everything!
Cons: the way specialty restaurants are managed...
Loved every minute of our stay! the beach, the pools, the food... everything was perfect! The only thing that bother us is that they don't "have" availability for the specialty restaurants... and when you are able to get a reservation, then you find yourself sitting at a half empty restaurant... other than that we loved our stay!
Comment from Hotel Management
Nov 2, 2017 by Manager, Hotel Management
Dear Ana, first of all, we would like to thank you for choosing Barceló Group for your vacation and for your comments. We will review the restaurant reservation system to improve our specialty restaurant service. Regards
5 out of 5
Recommended
for Families
by A verified traveler from chicago

Very nice hotel

Posted Oct 8, 2017
Pros: In one word everything!!!! Great job Barcelo!!!
Cons: I really have no complaints
Location: I love playa de carmen, awesome shopping! Dolphin experience, cenotes
Everything was wonderful, great breakfast buffet, awesome Ala Carte restaurants, especially Capri (Rack of lamb), buses were always available to take you everywhere on the 4 resorts. Very clean rooms, stocked refrigerators, wonderful entertainment. One suggestion for those that smoke we were never able to get an ashtray to keep by our chairs, so we had to use a cup with water, which I really don't like doing kind of gross for many reasons, I saw people throwing theirs buts where ever (I did not) but if you allow smoking please supply small ashtrays. Buffet by pool always had a variety of options. Plenty of chairs open at all pools. This is my 2nd time there and would go back again.
Comment from Hotel Management
Nov 2, 2017 by Manager, Hotel Management
Dear Sharon, first of all, we would like to thank you for choosing one more time Barceló Group for your vacation and for your comments. We are going to study a way to offer an alternative to ashtrays on the beach or in the pool area so you do not have to worry about cigarette butts and do not throw yourself anywhere in the hotel Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago,Il

Paradise in Mexico Maya

Posted Sep 15, 2017
Pros: Everything, modern style with maya culture. Wonderful resort, great food, great customer service.
Cons: Honestly , the only thing that can be improved is English level of their employees. Some didnt understand English at all.
Location: Xcaret was wonderful. Chicinitza also wonderful.
I went there for the first time for my honey moon. We stayed 6 nights total. Everything was perfect. I have worked in hospitality all my life and as a customer and also as a manager i noticed no errors. Everyone at resort was helpful. No pushing to purchase vacations or trips. Wonderful place. I truly enjoyed it.
Comment from Hotel Management
Sep 18, 2017 by Barceló Maya Beach, Hotel Management
Dear Uljan, Thank you for the great feedback, we really appeciate it. Best Wishes.
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Posted Sep 12, 2017
It was a pretty, friendly and clean hotel. The only thing is that their cocktails are horrible and they need to add more items to the buffet. Otherwise, it was a great place.
Comment from Hotel Management
Sep 13, 2017 by Barceló Maya Beach, Hotel Management
Dear Ang Thank you very much for your feedback, we hope to serve you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
Pros: Staff, room
Cons: food, especially in buffet
Location: Hotel has everything!!! you need - bowling, spa, etc.
Overall it was a good hotel. We were at premium level, which we really enjoyed. Food is ok. That was a big minus.
Comment from Hotel Management
Sep 9, 2017 by Barceló Maya Beach, Hotel Management
Thank you dear Guest. It's a pleasure to host you.
4 out of 5
Recommended
for Everyone
by A verified traveler from BC

Great place to stay

Posted Sep 4, 2017
Pros: Buffers, restaurants, pools, facilities, incredible gym.
Cons: Rooms need updating
Rooms older but clean A la carte restaurants mostly great, seafood one not very good. Buffet is excellent. Great beach and pools
Comment from Hotel Management
Sep 4, 2017 by Barceló Maya Beach, Hotel Management
Dear M. First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Nice beach. Many activities. Relaxing place. Perfect for family and relaxing
Comment from Hotel Management
Sep 4, 2017 by Barceló Maya Beach, Hotel Management
We would like to express our gratitude for choosing our Barceló Maya Beach this time, it is indeed a great source of satisfaction to know you had pleasant stay among us. Sincerely.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017
It was fun! I enjoyed my stay and nephew had a lot of fun and he wants to go back to this hotel !
Comment from Hotel Management
Sep 4, 2017 by Barceló Maya Beach, Hotel Management
Firstly we would like to thank you for choosing our Barceló Maya Beach hotel this time, it is indeed a great source of satisfaction to read that you had a pleasant stay among us. Warmest Regards.