Aerial view

Reviews of Barceló Maya Colonial - All Inclusive

4 out of 5
Barceló Maya Colonial - All Inclusive
Carretera Chetumal-Puerto Juarez, Km. 266.3, Xpu-Ha, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 510 out of 1008 reviews" "
Rating 8 - Good. 248 out of 1008 reviews" "
Rating 6 - Okay. 121 out of 1008 reviews" "
Rating 4 - Poor. 60 out of 1008 reviews" "
Rating 2 - Terrible. 69 out of 1008 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kristen Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good food for a buffet, comfortable bedd
Stayed 6 nights in Apr 2024

10/10 Excellent

Donny Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and beautiful there. Staff was kind and hardworking. Beach was beautiful.
Stayed 6 nights in Apr 2024
Response from Barceló Maya Colonial, Management on Apr 19, 2024
Dear Mr Lee,Thank you very much for this kind review.It is truly rewarding to know that our staff's dedication contributed to the beauty of your experience. We take immense pride in our pristine beach and are delighted that it served as the perfect backdrop for your relaxation.Thank you for choosing Barceló Maya Colonial - All Inclusive for your vacation. We look forward to the pleasure of welcoming you back for another magnificent getaway.We look forward to a return visit from you in the future.Best wishes,

10/10 Excellent

Roy J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got lucky and they upgraded us to Adult only resort and the infinity pools were beautiful! We thoroughly enjoyed our stay. Even had an opportunity to swim with the sea turtles right in front of the Palace resort!
Stayed 10 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Roy J,Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

8/10 Good

Rose Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for Barcelo Colonial for 7 days and 6 nights but when we arrived we’ve been moved to Barcelo Beach which all the way on the end side. I didn't like that because I booked Colonial for a reason because of kids loving the waterpark in there. Anyway we have to walk almost everyday to go to Colonial to enjoy the waterpark which is not very convenient. The food was not bad but also not great. It's alright, the staff are great very helpful except the front desk not helpful at all and rude. The property is very outdated but I mean it's decent. The beach is the most beautiful in that resort I loved the beach I loved that we were able to do snorkelling with my kids it was amazing. But would will I come back? Maybe but I would book under palace or premium this time.
Stayed 6 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Rose Ann,We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Regards

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear David,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Kimberley Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Kimberley Joan,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Sarah Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Sarah Elizabeth,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

4/10 Poor

Karol

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Expect the best, be prepared for worst. We just came back from a vacation with 9 people. This review is based on the resort/building we stayed in, don't know how the other ones are. We stayed in the Colonial/Jalisco building. Let me start with pros as there are only a few. Like most of the reviews state, the grounds are immaculate and beautiful. The staff is nice and accommodating (although my baseball cap got jacked from the room). The pools are clean and in good condition. The beach is sandy, however, there are rocks on the beach and in the water so either wear water shoes or be careful where you step. The AC in the room was adequate. The food in the buffet was good, no issues with intestinal problems. We also did enjoy the shows in the theater especially the kids on the Fantasia night. Now the cons, where do I start? It seems like the room wasn't updated in ages, as there was mold all over the bathroom (and i'm allergic to it), on the door, shower, floor, you name it (see pictures). The water in both the sink and tub had a very slow drain and the tub plug was broken off. There is no fan in the bathroom so when you take a shower, it steams up like in a sauna (hence the mold, do they not clean it?) Forget getting a pool chair if you're not out there at 6am reserving it by throwing a towel or flip flops and then not showing up till 11 or so. You don't pay to reserve the chair, so a towel on it does not mean it's yours to use. Who does that? It should be firs
Stayed 5 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Karol,We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

10/10 Excellent

Donald, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Donald,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Amy Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Amy Nicole,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Rodney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd trip to Barcelo and everything was very organized and efficient. Very friendly staff in all restaurants and buffets. We will be back
Stayed 10 nights in Mar 2024
Response from Barceló Maya Colonial, Management on Apr 11, 2024
Dear Rodney,Thank you for taking the time to share your feedback.We are very pleased that you enjoyed your time with us and that your dining experience met your expectations. Our team appreciates all your kind comments about the service delivered.We look forward to welcoming you again soon.Barceló Maya Colonial, Management

10/10 Excellent

Gregory

Liked: Property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Gregory,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

8/10 Good

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The territory is enormous! Easy to get lost! Not enough bar tenders for such huge amount of guests
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 8, 2024
Dear Svetlana,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.Regards

8/10 Good

Larysa

Traveled with family and small children
Liked: Cleanliness, amenities
I stayed with my grandson in this resort 2d time. It’s perfect for kids: there are 2 water parks, playground, dolphins pool. Beach clean and big, but I had to reserve chairs at 6am to stay in shadow. Food was good and diverse. I don’t eat any meat or chicken, but I could find a lot of food that I like and can use. Only one bed thing: staff don’t speak English and never rush.
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 6, 2024
Dear Larysa,We first would like to thank you for choosing our Barceló Maya Colonial for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

10/10 Excellent

Igor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive pool-based resort. We had a blast. Played tennis and went sailing, too. Great shows every night. For food, we only did buffets, as getting a reservation at the higher-end option is virtally impossible. But not a problem as there is lots of choice. We did not enjoy the ocean due to bad weather.
Stayed 3 nights in Apr 2024
Response from Barceló Maya Colonial, Management on Apr 6, 2024
Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We are delighted that you had a pleasant experience during your stay with us. We always aim to meet and where possible exceed our guests' expectations and it's wonderful for the team to receive such fantastic feedback.We hope to have the opportunity of welcoming you back in the future. Best regards,Barceló Maya Colonial, Management

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 6, 2024
Dear Jennifer,We are really sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

8/10 Good

SHEILA PANUGALING

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Facility/amenities were great. Food flavor a bit lacking. Could work on improving this.
Stayed 7 nights in Mar 2024
Response from Barceló Maya Colonial, Management on Apr 4, 2024
Dear Ms. Panugaling,Thank you for the time taken to share your experience of staying with us.It is rewarding to know you had a nice stay. We appreciate your candid feedback about your dining experience and have taken note of your comment, it will certainly help us with any future improvements.We all hope to be able to welcome you again. Best wishes,Barceló Maya Colonial, Management

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall awesome resort. Loved the beach and pool options. Staff were very friendly and helpful. The food was okay but drink options were great. Highly recommend unless food is really important to you.
Stayed 7 nights in Mar 2024
Response from Barceló Maya Colonial, Management on Apr 4, 2024
Dear Madam,Thank you for sharing your experience with us.We are pleased to know that you had a wonderful stay with us, and appreciate your kind comments about our team.Furthermore, it is rewarding to know that your dining experience met your expectations.We hope to see you again soon. Best wishes,Barceló Maya Colonial, Management

8/10 Good

Chad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice with beautiful sunrises.
Stayed 6 nights in Mar 2024
Response from Barceló Maya Colonial, Management on Apr 4, 2024
Dear Sir,Thank you for your kind review of your recent stay at our hotel.We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We look forward to seeing you again in the future.Best wishes,Barceló Maya Colonial, Management

10/10 Excellent

Ruslan, Jersey City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family visits Barcelo Maya third time and not sure we can visit anything else. Ocean is great!
Stayed 7 nights in Mar 2024
Response from Barceló Maya Colonial, Management on Apr 2, 2024
Dear Sir, We'd like to thank you for this positive feedback about your stay in our hotel.It is heartwarming to know that our oceanfront location continues to make your visits memorable and that our team's dedication to maintaining impeccable cleanliness and providing exceptional service has consistently met your expectations. We're delighted that the amenities of our rooms have contributed to a comfortable and enjoyable stay for you and your family. We look forward to seeing you again. Best wishes,Barceló Maya Colonial, Management

8/10 Good

Brian

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 6, 2024
Dear Brian,Thank you for sharing your experience at our resort.It is rewarding to know that you had such a pleasant experience with us. We look forward to welcoming you back. Best regards,Barceló Maya Colonial, Management

8/10 Good

Shawn, St Albert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful property, great beach and pool. Front desk was under staffed, bartenders were understaffed. Took a property transport to Playa and had issues finding their drop off again as it is tucked down a little side street, they got mad at me when I asked a taxi for directions to their drop off, apparently transports and taxis don’t get along…who knew?
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 30, 2024
Dear Shawn,We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Regard

8/10 Good

Cory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that everything we needed was on the property of the Barceló resort. The beach is beautiful, there is snorkelling right there. It has all the amenities. The only thing I would complain about would be how busy it was with spring break partiers and some evenings were quite loud in the hotel room area. The staff cleaned our room perfectly every day and everything was clean overall. The food choices were excellent, had a wide variety of local dishes and thanks for the kids. We are excited to come back and visit again.
Stayed 10 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 30, 2024
Dear Cory, We first would like to thank you for choosing our Barceló Maya Colonial for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.Regards

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful and the resort was always so clean. Impressed how hard the staff worked to assist and always so pleasant to guests and how they kept the resort so tidy. The grandkids loved the pools and snorkeling off the beach
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 29, 2024
Dear Deborah,Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Regards

10/10 Excellent

Danielle Elizabeth

Stayed 6 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Danielle Elizabeth,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Jordan James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 29, 2024
Dear Jordan,Thank you for making our Barceló Maya Colonial your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually stayed at the adult building got upgraded and loved it
Stayed 6 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 29, 2024
Dear Lawrence,We first would like to thank you for making our Barceló Colonial your preferred choice for your holidays in Riviera Maya, it is always a pleasure to welcome back our most loyal guests year after year. Regards

10/10 Excellent

Elena, Woodbridge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel room was clean and well-maintained. The property grounds were also well-kept. The staff members were courteous and attentive, providing good service throughout my stay.
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 27, 2024
Dear Elena,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Colonial hotel.Regards

8/10 Good

Emily C

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall the resort was beautiful! However, the staff was not very nice (mainly the bartenders). The only good food was the reservation restaurants. The buffets were not good!
Stayed 4 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 27, 2024
Dear Emily,We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Regards

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 6th or 7th visit to this property. We keep going back for many reasons. Amazing beach, always clean grounds, great staff (except the pool bar bartenders, somehow they always seem the least friendly). So much to do! Really great resort. My only complaints, and this is being super picky. We went at March break this year and finding chairs, was for the first time for us, a challenge if you weren't at the beach/pool by 8am. The resort was at capacity, and one could find chairs, it was just a hunt for them and the any shady spots were gone very early. Entertainment quality at the theatre has declined. It was the same singers and band every night doing basically slightly different versions of the same show. The sound was super loud, but the volume of the singers mics was often barely audible. The talent of the performers was fine, just bad sound and lack of variety. Not the resorts fault, but this is the third time in row we have had ppl on the floor above us stomping around in high heels or hard shoes at all hours of the night and does sound ever carry on those hard tile floors! And every morning some happy person would whistle loudly in the hallway as they went for their morning walk at about 7am. More signs or larger signs reminding ppl of quiet hours wouldn't be a bad idea. Not sure this would even help, just would be nice if ppl would be more mindful of their noise levels were ppl are trying to sleep.
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 27, 2024
Dear Jeff,We first would like to thank you for choosing our Barceló Maya Colonial for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.Regards

10/10 Excellent

Margaret

Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Margaret,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Kevin Don, airdrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With five resorts making up the Barcelo Maya, this is such a massive resort, with so much to do and see. I previously always looked for the "smaller resorts", but this changed my outlook, and I will definitely plan to go back here. The only disapointment on this trip, was the food... My wife and daughter have sever gluten allergies, and there was a very poor selection for them. Which meant they ended up eating the same thing over and over, regardless it was breakfast, lunch or dinner. They were so excited to come home to have a big meal.
Stayed 6 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 27, 2024
Dear Kevin, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Colonial hotel.

10/10 Excellent

Dawson

Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING
Stayed 4 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 25, 2024
Dear Dawson,Thank you for the time you spent to share your feedback on your recent stay at our Barceló Maya Colonial , to be considered as one of the best hotels you stayed at is certainly high praise

8/10 Good

Christopher Jason Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Beds are not queen size as their website states (more like a double / standard). - Buffets provided plenty of options - Common area bathrooms need a lot of TLC (urinals leaking all over floors in multiple bathrooms, sink sensors not working) - AC in our room made excessive noise if turned too high. - A la carte restaurant food quality is ok - not great. - resort has a lot of amenities on one property - there's plenty for all ages. We travelled with a group of 11 with age range of 6 - 48 - everyone had a great time. Would I return? Yes - even with the down sides - the property has plenty to offer for families at its price point.
Stayed 14 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 25, 2024
Dear Christopher,We first would like to thank you for choosing our Barceló Maya Colonial for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.Regards

6/10 Okay

Maryrose

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 25, 2024
Dear Maryrose, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spectacular, nothing bad , the staff,the hotel the beach , everything was amazing
Stayed 2 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 25, 2024
Dear Carlos,Thank you for making our Barceló Maya Colonial your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Regards

8/10 Good

Hillary

Stayed 5 nights in Mar 2024
Response from Fabiola L. Flores Cano on Apr 17, 2024
Dear Hilary,Thank you very much for your review of your recent holiday at Barceló Maya Colonial, we are delighted that you enjoyed your stay with us.

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, stuff friendly and abundant. Lots of options for food and drinks. And shows every night!
Stayed 6 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 22, 2024
Dear Pablo,Thank you for making our Barceló Maya Colonial your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Regards

8/10 Good

Russell C, Norristown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several properties to access, with a free two-level bus to take you around all property locations. Multiply pools, bars and dining. Most restaurants had very good food and lots of choices. Beautiful and clean. Very friendly, hardworking staff. Lots of things to do.
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 21, 2024
Dear Russell,Firstly we would like to thank you for choosing our Barceló Maya Colonial hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

8/10 Good

Adam Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great trip. Lots to do you don’t even have to leave the resort If you do lots of stuff super close by. Out front check out the turtles stingrays and lots of other fish!!
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 21, 2024
Dear Adam,Thank you for the great feedback of your recent holiday experience at our Barceló Maya Colonial; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend!
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 21, 2024
Dear Carlos,Thank you for making our Barceló Maya Colonial your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Regards

8/10 Good

Chirag

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very well maintained property and we had a good time overall
Stayed 4 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 18, 2024
Dear Chirag,Thank you for the great feedback of your recent holiday experience at our Barceló Maya Colonial; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Regards

8/10 Good

Robert John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great - the pools were great, beach was great, weather was great, food was great, a la cartes even better. Nightly entertainment was very good! staff were very pleasant. We were able to snorkel off the beach which was fun. The bad - Expedia. finding out transportation from the airport was not included was a huge surprise, Expedia hid information way down in the fine print. This added an extra $300 US to the trip that I was not prepared to pay. The taxi drivers at the airport were quite prepared to take advantage of unsuspecting tourists as a result. We heard others at the resort complaining about the same experience. You could argue I should have read the fine print, that this was to be arranged, but it was obviously and suspiciously hidden in the fine print. When we arrived we had booked a room in the Colonial but were told they had to move us to the Carribe. After paying an unexpected 200 for transportation to the resort, this felt like insult to injury. We kept saying “don’t sweat the small stuff” - getting a spot on the beach or poolside. Almost impossible if you didn’t wake up at 5 am to secure a spot. One day we had our towels stolen. Again don’t sweat the small stuff. We were able to get some more and not have to pay a fine for the towels Aside from the surprises, the positives outweighed the negatives. I recommend this resort. Expect to compete for lounge chairs at pools and beach.
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 17, 2024
Dear Robert,Thank you for making our Barceló Maya Colonial your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Regards

10/10 Excellent

Kathleen Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with a perfect beach for snorkeling. Food, service and entertainment was good but what really put it over the top was inclusion of water sport activities, daytime mini golf and walkable distance to several cenotes. We hope to stay again.
Stayed 8 nights in Feb 2024
Response from Fabiola L. Flores Cano on Mar 17, 2024
Dear Kathleen,Thank you for the great feedback of your recent holiday experience at our Barceló Maya Colonial; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Regards

8/10 Good

Renata

Stayed 6 nights in Feb 2024
Response from Fabiola L. Flores Cano on Apr 6, 2024
Dear Renata,Thank you for sharing your experience at our resort.It is rewarding to know that you had such a pleasant experience with us. We look forward to welcoming you back. Best regards,Barceló Maya Colonial, Management

10/10 Excellent

Roy

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resort with lots of options
Stayed 9 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 17, 2024
Dear Roy,Thank you for making our Barceló Maya Colonial your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Regards

8/10 Good

Rex

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 17, 2024
Dear Rex,We first would like to thank you for making our Barceló Colonial your preferred choice for your holidays in Riviera Maya, it is always a pleasure to welcome back our most loyal guests year after year.Regards

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pools were great, rooms were clean and spacious. DISLIKES: There was a very difficult manager at the desk named Ceasar. Our room key did not work 10 times in a row. Others were having the same issue. He would rekey the card and push it back at you. I had to get angry and demand the door be reprogrammed to fix he issue. He was not interested in actually fixing the problem until I got angry. Very poor management skills. The only thing worse than that was his hospitality/people skills. I heard several people complaining about him, by name, while in resort.
Stayed 5 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 15, 2024
Dear Laura,We first would like to thank you for choosing our Barceló Maya Colonial for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

4/10 Poor

Teresa, Brooklyn

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
I've stayed at this resort 7 times and this time it was not the same. I've always traveled during the school break so I'm used to the resort being full but there didn't seem to be any security around. The beach weddings in front of our room went on way past midnight with bass-pounding music then the guests partied in front of our room, we looked out over the pool and beach, all night long. We complained at the front desk at 3 am and again at 5 am. This happened multiple nights, and by the end of the trip, I was so tired I couldn't wait to go home. The other disturbing thing was watching the over-pouring that was going on, everyday there was another young person passed out or throwing up. Parents, I would think twice about letting your young adult come down there without you and make sure you have travel insurance. It's a very serious situation.
Stayed 7 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 15, 2024
Dear Teresa,Thank you for sharing a review of Barceló Maya Colonial. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.

8/10 Good

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Fabiola L. Flores Cano on Mar 15, 2024
Dear Tanner,We first would like to thank you for making our Barceló Colonial your preferred choice for your holidays in Riviera Maya, it is always a pleasure to welcome back our most loyal guests year after year.