Ratings based on 1,560 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Wonderful Tim

Posted Sep 18, 2017
This resort is awesome. Beautiful pools, great food and plenty of places to lay in the sun. Would highly recommend this resort. The staff was so friendly and helpful.
Comment from Hotel Management
Sep 19, 2017 by The Management, Hotel Management
Dear Laura, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Palace hotel with us. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma Wash

hotel and food and staff are all excellent...

Posted Sep 18, 2017
Pros: Cleanliness.........close to beach....several pools....convenient bar locations
Cons: Display what entertainment is playing at all the resorts, the time and days of each show
Location: The Maya Mall...the vendors outside the mall, wonderful show called Variete
Staff is friendly...goes out of their way to be sure we are satisfied. We're treated like royalty Nice to chat with fellow travelers and learn where they're from, and how many times they have been here. Several have repeated this trip 10 times or more
Comment from Hotel Management
Sep 19, 2017 by The Management, Hotel Management
Dear Shirley, Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Broomfield

Amazing!

Posted Sep 12, 2017
Pros: Our view of the ocean
Location: Cenotes right across the street.
I have no complaints about our recent stay at Barcelo. Our view of the ocean was amazing, our room was clean, food was great and all of the staff were outstanding.
Comment from Hotel Management
Sep 12, 2017 by The Management, Hotel Management
Dear Suzi, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Palace was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from bay area, cali

Love this place

Posted Sep 11, 2017
I come here every yr for the past yrs and won't stay anywhere else but do avoid the cabo location..
Comment from Hotel Management
Sep 12, 2017 by The Management, Hotel Management
Dear Guest, Firstly we would like to thank you for choosing our Barceló Palace hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chile

Nice all inclusive with orivate beach

Posted Sep 11, 2017
Pros: Private beach
Location: The locations is about an hour from Cancún airport and really close to Xcaret, Playa del Carmen
We went with our 10 and 4 year old daughters. The hotel is big and with incredible amenities. The private beach is amazing. Inside the hotel there are dolphins (extra charge) which is excellent. The quality of the restaurants is second to none for an all inclusive.
Comment from Hotel Management
Sep 11, 2017 by The Management, Hotel Management
Dear Ricardo, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Palace was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Prefect

Posted Sep 10, 2017
Best place to stay in Riviera Maya. Will be back soon. September 2017
Comment from Hotel Management
Sep 11, 2017 by The Management, Hotel Management
Dear Jackie, We first would like to thank you for making our Barceló Palace your preferred choice for your holidays in Riviera Maya , it is always a pleasure to welcome back our most loyal guests year after year.
5 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn,n.y.

Best hotel in Mexico

Posted Sep 8, 2017
Pros: EVERYTHING
Cons: FREE WiFi
Location: It is about 45 Min from Cancun,But you can get excursions at the Expedia office at the hotel staff at Expedia are very helpful.There is plenty to do
It is located in the most beautiful part of Mexico, The RivieraMaya.The food is 2nd to none,theme restaurants are fantastic service is top-notch!The pool is the size of a lake with lots of activities if you choose, if not just relax and enjoy the bars.I don't have all the words to describe how beautiful the beach and ocean is.Fish and Sea Turtles come right to you
Comment from Hotel Management
Sep 8, 2017 by The Management, Hotel Management
Dear Steve, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Riviera Maya! Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.
3 out of 5
by A verified traveler from Chicago

Nothing but Lines

Posted Sep 6, 2017
Beware. This is nice resort but it is extremely large. Checking in was a nightmare, we stood in line for 1.5hrs before we made it to the desk. Then they would only issue one key per room. Afterwards you had to stand in another line 45mins to make dinner reservations. We spent the 1st day doing administrative duties before we could even start enjoying our vacation. Also,they only would provide reservations for really early times(5:30-7) or late at 10 for most restaurants. I guess this was their way of saving space for the Level Club members. The food was pretty ok, the buffet being better than expected. Overall a nice resort but definitely not a 4.5 star resort.
Comment from Hotel Management
Sep 7, 2017 by The Management, Hotel Management
Dear Nicole, We first would like to thank you for choosing our Barceló Palace for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Had a blast

Posted Sep 4, 2017
Pros: Pools and food
Location: Close to Tulum, Akumal, and cenotes
This was out first all-inclusive experience. Hotel was super clean, staff was very friendly, and pools were awesome. We stayed at the palace, but visited the pools of all 5 hotels. The food choices were vast at both the buffet and at the 8+ restaurants. We stayed 7 nights and ate at 5 of the 8 different country themed restaurants, but wished we could have visited them all. The pool entertainment staff was fun and had activities throughout the day for young and old. Close to local sights and activities as well. Thumbs up Barcelo.
Comment from Hotel Management
Sep 5, 2017 by The Management, Hotel Management
Dear Patricio, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Resort.

Posted Sep 4, 2017
Been to Barcelo now three times. My fiance, my 4 year old and I just got back from here. We stayed for 8 days. There is alot to do during the day. At night not so much to do. Our last three days it poured. So it was a little boring. The people are so sweet. The waiters and bartenders. Drinks are good. Food is OKAY. My only fav one was the Japenese one in the Maya mall. The buffets are okay. This is a VERY huge resort. Staying at the palace you have access to all five.
Comment from Hotel Management
Sep 4, 2017 by The Management, Hotel Management
Dear Amali, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Once more we thank you for sharing your experience with us and look forward to serving you again soon.