Ratings based on 1,345 Verified Reviews

4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice small resort with amazing beach!

Posted May 29, 2017
Nice hotel, great staff, great selection of fresh food. Loved the buffet breakfast and dinner. The staff make this resort a great value! Would return again!!
Comment from Hotel Management
May 31, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, We would like to thank you for your feedback about your recent stay with us, It's comfortable to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel. It will be a pleasure for us to receive you again in the near future so we will have another opportunity to pamper you and exceed your expectations. Regards, Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Good hotel but hit a couple bumps

Posted May 28, 2017
Traveled as a couple with our other two friends, in our 20s. Beautiful location and nice grounds on the hotel. The walkway was amazing and we really enjoyed swimming in the clear warm ocean. There was seaweed but they did a good job sweeping it from the resort. Buffet was okay, but we really enjoyed the other dinners. Bring bug spray if you plan to be outside at night. Stayed for four nights, last day they ran out of limes and one bar ran out of ice, margarita mix, and beer. Most staff were super friendly, although a few didn't seemed thrilled to be working. Entertainment staff did focus on the Italians but as Americans we still felt like we could join any of the activities, just expect them to be speaking Italian. Got upgraded to a better room because they didn't have any of the regular rooms left. If I go back I still wouldn't pay to upgrade, room was nice but probably not with paying the extra for. Overall a very pretty resort with good drinks, mostly friendly staff, and a great place to relax. Nothing crazy as far as night life goes but they had some events (like karaoke) that we enjoyed watching during the evening around the pool. You need to role with the punches though and if you need everything to be perfect this isn't the resort for your trip.
Comment from Hotel Management
May 28, 2017 by Guest Experience Manager, Hotel Management
Dear Guest: Thank you very much for your feedback. We deeply apologize if your stay with us was not a completely perfect experience. We are therefore very concerned for your comments, as it is obvious that you did not receive the level of service you were expecting from us. Be sure that all your comments have been forwarded to the persons responsible for the departments involved and that the appropriate corrective and preventive measures will be taken in order to ensure that situations like these do not happen in the future and make sure your next visit will exceed your expectations. Regards, Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Excellent vacation choice

Posted May 28, 2017
Nothing bad to say about this hotel. Staff are helpful and friendly. Facilities are clean and well maintained. The areas are spacious and guests don't have to compete for space. There was limited nightlife, but it was not a problem - just depends on your interests. Loved the pool, well stocked mini-fridge, and plentiful food and drink options. No issues with drinking the water.
Comment from Hotel Management
May 28, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, We would like to thank you such nice comments about our hotel facilities. We all are deeply glad to hear that you spent a great time with us. It will be a pleasure for us to receive you again in the near future so we will have another opportunity to pamper you and exceed your expectations. Regards, Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Windsor, NY

Beautiful grounds, amazing food, friendly staff.

Posted May 28, 2017
Overall very relaxing, they had entertainment poolside in the evenings. The beach was awesome, cool sand on the feet and kept free of aggressive merchants.
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Dear Guest, Is out pleasure to read that you had such a wonderful time during your stay at our resort. Your comments encourage our staff to keep working on the quality of our service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort with lovely ocean and white sand

Posted May 26, 2017
Great food and drink with plenty of sun and ocean fun
Comment from Hotel Management
May 26, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, We would like to thank you such nice comments about our hotel facilities. We all are deeply glad to hear that you spent a great time with us. It will be a pleasure for us to receive you again in the near future so we will have another opportunity to pamper you and exceed your expectations. Kind Regards, Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Great Place for Vacation

Posted May 23, 2017
Pros: Everything! We had relaxation, jungle, pool, beach and drinks!
Cons: The AC could be a little better. We stayed in Sol.
Location: We did the snorkel trip one day. Would have like to swim with turtles. However only tour was turtle and cave snorkel. Not want cave.
3 of us stayed for 5 nights and 6 days. It is a wonderful place for relaxation for adult only! There were activities to do if you choose to do so. The stay and personnel were excellent and plenty of staff! Room was great and Aurora was wonderful to help with room and what we needed! Food and restaurants were yummy! I liked that we had jungle around us plus the large pool area and beach! Total package! The only comment I might have is the AC could have been a little better. We were from Texas so not a problem for us. I would highly recommend this resort for a wonderful vacation experience!
Comment from Hotel Management
May 23, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service. It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel. It will be a pleasure for us to receive you again in the near future so we will have another opportunity to pamper you and exceed your expectations. Kind Regards, Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Exceeded Every Expectation!

Posted May 19, 2017
Pros: Everything!
Location: We went swimming with the Dolphins at Dolphinaris. Incredible! Went snorkeling at Snorkeling Adventure. Took the public bus to 5th Avenue in Playa.
About the hotel: Beautiful, quiet, secluded, the best beach and great food and staff!! The staff is what made our trip that much more enjoyable! Newly remodeled. Elegant, quiet and relaxing. The walkways are surrounded by the environment and you don't go 1 day without running into the iguanas and other small animals. Rooms are simple, yet beautiful, cozy and clean. Food is Incredible! BeLoved Restaurant (upgrade) was absolutely phenomenal! Almost tried everything on the menu and loved every dish. Beach is AMAZING! White sand, clear, blue water and weather was perfect. Only beach that we saw during our trip that wasn't covered in seaweed. Pool is right next to the beach. They have volleyball, scuba lessons and Water Polo. Hot Tub/Jacuzzi = Shots, shots, shots, beautiful view of the beach and company... say no more! About the staff: THE BEST! Everyone was so nice and always with a smile on their faces. Got to meet so many and got to know their names. The resort itself is a 10 out of a 10, but the staff made the entire experience a 20 on a scale of 10! Honestly. Always went out of their way to make sure you were well fed and drinks topped off. Talked to many couples and most were return customers. 1 had been 8x, another 3x, one couple said they have been to 7 different resorts and Catalonia was their favorite. We were so sad to leave Catalonia Royal Tulum. We said GoodBye to all the people that made our stay so great and unforgettable. We will definitely be coming back.
Comment from Hotel Management
May 23, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service. It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Catalonia Royal Tulum Hotel. It will be a pleasure for us to receive you again in the near future so we will have another opportunity to pamper you and exceed your expectations. Warm Regards, Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Riverside California

Absolutely love this resort.

Posted May 12, 2017
Pros: Absolutely everything.
Cons: I can't think of any improvements needed.
Location: Beautiful white sand beach that you can wander down on each side of the resort. Snorkeling, kayaking at the resort. Many excursions close by.
The beach is absolutely beautiful. Love that the rooms are in the jungle. The staff is so friendly and amazing. They make you feel so welcome, when you arrive. The food is great. All of it is why we keep going back.
Comment from Hotel Management
May 18, 2017 by General Manager, Hotel Management
Dear Pam, Our warmest thanks for your fantastic and kind comment, we are very grateful to hear that you had a pleasant and gratifying experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful beach and grounds. Wonderful staff

Posted May 9, 2017
This place did not disappoint!! The walk from the room to the pool/beach was absolutely amazing. It was like waking through the jungle. The beach was beautiful. The staff, I cannot say enough about. They were all so friendly and fun to talk to. They truely wanted their guests to be having a great time, and always ensuring drinks were full! Will visit again.
Comment from Hotel Management
May 10, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service. It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel. We hope you will decide to visit us again in the future, it will be our pleasure to welcome and pamper you once again! Warm Regards Guest Experience Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent, relaxing all-inclusive with fantastic,

Posted May 7, 2017
Pros: Beautiful white sand beach, with warm blue water. Friendly staff. Food at B Loved restaurant.
Cons: Food at the mexican restaurant wasn't very good. Italian restaurant was "OK". It would be nice to have the water sports available later than 5pm.
Romantic setting and grounds. The staff were all extremely friendly and helpful. The setting was beautiful: warm, blue water and very fine white sand. We paid for the "Privledged" package upgrade, which was the best money we spent. It provides access to the "B Loved" restaurant and bar, which was definitely the best food at the resort. "Provledged" status also includes "top shelf" liquor at all of the bars and restaurants. We would definitely come back to this resort.
Comment from Hotel Management
May 7, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, We would like to thank you such nice comments about our hotel facilities. We all are deeply glad to hear that you spent a great time with us. It will be a pleasure for us to receive you again in the near future so we will have another opportunity to pamper you and exceed your expectations. Regards, Guest Experience Manager