Ratings based on 48 Verified Reviews

4.3 out of 5
73% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Los Angeles, CA

No air condition and fitness did not open on time

Posted Apr 9, 2018
During my stay from Mar 25, 2018 to Apr 3, 2018, there were several days very hot. However, there was no air conditioning. When checking with the hotel, I was told the air condition would not use during this season. What a surprise, the air condition is to use according to the season instead of the temperature!? Another bad thing I have to say is the fitness did not open as schedule on 6 am. Instead, it opened on 7 am.
5 out of 5
by John

Welcome home Nanjing

Posted Dec 1, 2017 on Hotels
The location was central to most things required whilst working in Nanjing. The view of Nanjing front hotel room stunning! Arriving after midnight the restaurants were closed however the 24/7 community store was across the road and the local street vendors had hot food ready. Service was very good despite my disadavatage of speaking no mandarin. The metro train system was 5 minutes walk away and as efficient, affordable as the best in the world including Singapore. Over 2 weeks stay hotel staff learn your daily routine and adapt their service to suit you with no interference. The restaurants in the hotel Korean, Japanese and Chinese style were very good however I was spoiled in China with the quality and affordability of local cuisine outside of hotel. Being my 3 rd stay in 2 years I encountered this before The hotels ATM was a problem out of service most of the time. Locating an ATM that accepts overseas cards in Nanjing was also a problem however hotel staff directed me to the Bank of Communications 10 minutes so I was cashed up and ready to shop, eat and explore Nanjing.
2 out of 5
by Clayton

Good location, but dated and terrible wifi

Posted Jul 15, 2017 on Hotels
The location is great, near subway stations and tourist sites. But the hotel is very dated, with old and heavily used gym equipment and worn and dingy carpet in the room. The room itself was large and the bathroom had a separate tub and shower, which is appreciated, but not in good repair--with mold and the shower didn't drain properly. It had a king bed, but Chinese style, i.e. so firm it was like sleeping on a board. For a five star hotel with the word "international" in its Chinese name, the staff also struggle with fundamental English, even for reception, concierge, or room service, and they seemed pretty apathetic. I would recommend the Nanjing Renaissance instead.
5 out of 5
by A verified traveler

Nice hotel

Posted May 15, 2017 on Hotels
Very good, good breakfast, will stay again if coming to Nanjing
4 out of 5

Posted Mar 27, 2017 on Hotels
first room they suggest me to use has little serious smoke smell and after I insisted to change it they changed to king bedroom which is really big I satisfied but after two days I noticed there is many test falling from the ceiling exact location I'm sleeping but I just calm down
4 out of 5
by A verified traveler

Room is clean

Posted Sep 19, 2016 on Hotels
The room was comfortable and staff are helpful and friendly
4 out of 5
for Everyone
by A verified traveler

Posted Apr 29, 2016
This hotel is a little old, but still provide a 4-star hotel experience
Comment from Hotel Management
Jul 10, 2016 by Anita, Hotel Management
Dear guest, Thank you for your positive response and for enjoying your stay at Grand metropark Hotel Nanjing. We value you and appreciate your choosing . We look forward to seeing and hearing from you again. Best wishes to you.
5 out of 5
by A verified traveler

Posted Apr 10, 2016 on Hotels
Comment from Hotel Management
Jul 18, 2016 by anita, Hotel Management
2 out of 5
by A verified traveler from Melbourne Australia

Check in was a shock

Posted Nov 3, 2015
Pros: The hotel was a beautiful hotel, clean rooms,very spacious. The staff was friendly who tried very hard to make you feel welcome and seemed embarrassed
Cons: The book in procedure and deposit process of keeping It for a month when paid by credit card is a totally wrong That would drive most people away.
Location: It is close to line 2 metro and that enables you to get around Nanjing very easily There are many activities close to this hotel
On arrival rooms were not ready we were told they would be ready in 15 mins. I had booked 2 rooms and was given 1 on the 11th floor and 1 on the 14th floor I asked if We could have them at least on the same floor and was told No. I explained we need to be a little closer and after 20 mins was given 2 rooms on the same floor but 10 rooms apart. The best is yet to come we were then asked to pay a deposit of 4000 yuan on a credit card and this money would be returned to the card in a months time, this is equal to about A$ 900 I then explained that I had 5 other hotels booked on this trip and if I had to pay that sort of deposit at each hotel I would have 24000 yuan on my credit card or A$5400 and I felt that was a bit excessive. They settled for 1500 yuan in cash which is about A$350 and that would be returned when we left. We then went to the Coffey shop to wait for the 15 mins and for them to tell us the rooms were ready as they said they would. After 50 min. I went to check if they had been finished and was told 1 was ready. We found that the air conditioner did not work in 1 room they sent some one to check it and was told they could not get it to work and just opened the window and they said that would fix it . The only thing it did was make the noise in the room from outside almost unbearable and my friends were unable to get any sleep during the nigh. They are not people who complain about things and did not tell me about this problem until breakfast next morning.
Comment from Hotel Management
Jul 18, 2016 by Guest service manage, Hotel Management
•Dear guest, Thank you for your positive response and for enjoying your stay at Grand metropark Hotel Nanjing. We value you and appreciate your choosing . We look forward to seeing and hearing from you again. Best wishes to you.
5 out of 5
by Thibault from London

Great Hotel

Posted Sep 13, 2015 on Hotels
Excellent hotel, friendly staff, nice room and a good location. The only annoyance was that the internet didn't work properly in our first room, but the staff immediately offered us a new one.
Comment from Hotel Management
Jul 18, 2016 by anita, Hotel Management
Thank you for choosing Grand Metropark Hotel Nanjing! we hope the guests can feel our enthusiastic service during their stay, We look forward to your visit again!Thank you !